Warranty; Troubleshooting - Alcatel Kora Manual

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Warranty ����������������������������������
This product is guaranteed for a period of 12 months from the date of
purchase. In the unlikely event of a fault occurring during this period,
please contact the place of purchase. Proof of purchase is required for
any service or support needed during the guarantee period.
This guarantee will not apply to a fault caused by an accident or
a similar incident or damage, liquid ingress, negligence, abnormal
usage, non-maintenance or any other circumstances on the user's
part. Furthermore, this guarantee will not apply to any fault caused
by a thunderstorm or any other voltage fluctuations. As a matter
of precaution, we recommend disconnecting the charger during a
thunderstorm. Batteries are consumables and are not included in any
guarantee.
This guarantee does not apply if batteries other than ALCATEL original
batteries are used.
Electronic Recycling (Within USA Only):
For more information on Electronic Recycling, please visit the Alcatel
Electronic Recycling Program website at
http:/ /www.alcatelonetouch.us/electronic-recycling-program.
Battery Recycling (USA & Canada):
Alcatel partners with Call2Recycle® to offer a safe
and convenient battery recycling program. For more
information on our Battery Recycling Program,
please visit the USA and Canada website at www.
alcatelonetouch.us/battery-recycling and www.
alcatelonetouch.ca/battery-recycling
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Troubleshooting ���������������������
Before contacting the service center, you are advised to follow the
instructions below:
• You are advised to fully charge the battery for optimal operation.
• Avoid storing large amounts of data on your phone as this may affect
its performance.
• Update your phone's software via the Updates application. Or you
can touch Settings > About phone > System app updates.
• Reset your phone via Factory data reset. You can touch Settings
> Backup & reset > Factory data reset, and then touch RESET
PHONE. Another method is to hold down the Power key and the
Volume up key at the same time when your phone is powered off.
All your phone data will be lost permanently. It is strongly advised
to fully back up your phone data before formatting.
In addition to the steps above, the following section covers
troubleshooting for the most common issues.
My phone can't be switched on or is frozen
• If the phone can't be switched on, try charging the device for at least
10 minutes to ensure it has the minimum amount of battery power
needed to turn on. Then, try switching the phone on again.
• When the phone falls into a loop during the power on animation
and the user interface can't be accessed, press and hold the Volume
down key to enter Recovery mode. This eliminates any abnormal
operating system booting issues that may be caused by third party
applications.
• If neither method is effective, reset the phone using the Power key
and the Volume up key (holding both together) or update software
via the Updates application.
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