Alcatel Kora Manual page 49

My phone has not responded for several minutes
• Restart your phone by pressing and holding the Power key.
• If your phone has a removable battery, remove the battery and
re-insert it, then restart the phone.
• If it still doesn't work, use Factory data reset to reset the phone or
use the Updates application to update software.
My phone turns off by itself
• Check that your screen is locked when you are not using your phone,
and make sure that the Power key is not accidentally pressed while
the screen is unlocked.
• Check the battery charge level.
• If it still doesn't work, use Factory data reset to reset the phone or
the Updates application to update software.
My phone can't charge properly
• Make sure that you are using the Alcatel charger that comes with
the phone.
• If your phone has a removable battery, make sure that your battery
is inserted properly and clean the battery contact if it's dirty. It must
be inserted before plugging in the charger.
• Make sure that your battery is not completely discharged; if the
battery power has been empty for a long time, it may take around
10 minutes to display the battery charger indicator on the screen.
• Make sure that charging is carried out under normal conditions 0°C
(32°F) to 40°C (104°F).
• When abroad, check that the voltage input is compatible.
My phone can't connect to a network or "No service" is displayed
• Try connecting in another location.
• Verify the network coverage with your carrier.
• Check with your carrier that your SIM card is valid.
• Try connecting at a later time if the network is overloaded.
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My phone can't connect to the Internet
• Check that the IMEI number (press *#06#) is the same as the one
printed on your warranty card or box.
• Make sure that the Internet access service of your SIM card is available.
• Check your phone's Internet connection settings.
• Make sure that you are in a place with network coverage.
• Try connecting at a later time or another location.
Invalid SIM card
• Make sure that the SIM card has been correctly inserted (see
"Inserting or removing the SIM card").
• Make sure that the chip on your SIM card is not damaged or scratched.
• Make sure that the service of your SIM card is available.
My phone can't make outgoing calls
• Make sure that you have dialed a valid number and pressed the Call
icon.
• For international calls, check the country and area codes.
• Make sure that your phone is connected to a network, and the
network is not overloaded or unavailable.
• Check your subscription status with your carrier (credit card has not
expired, SIM card is valid, etc.).
• Make sure that you have not barred outgoing calls.
• Make sure that your phone is not in airplane mode.
My phone can't receive incoming calls
• Make sure that your phone is switched on and connected to a
network (check for overloaded or unavailable network).
• Check your subscription status with your carrier (credit card has not
expired, SIM card is valid, etc.).
• Make sure that you have not forwarded incoming calls.
• Make sure that you have not barred certain calls.
• Make sure that your phone is not in airplane mode.
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