HDTV Supply HDTVDA0101CPC Manual page 9

HDCP 2.2 to HDCP 1.4 Fixer with Audio and EDID
availability, the replacement product will be shipped on the business day following receipt of
the defective product.
In the event the product returned to HDTV Supply has been discontinued (i.e. the product is no
longer being manufactured by HDTV Supply but is still under warranty), HDTV Supply will, at
its discretion, either repair or replace with recertified product.
Once you have obtained an RMA number
After obtaining an RMA number from HDTV Supply, you must send the product - freight
prepaid - to HDTV Supply Technology Co., Ltd. The HDTV Supply RMA number must be
prominently displayed on the outside of your package. If you send your product to HDTV
Supply without the RMA number prominently displayed on the outside of the package, it will be
returned to you unopened.
Please use a shipping company that can demonstrate proof of delivery. HDTV Supply does not
accept responsibility for any lost shipments unless proof of delivery to HDTV Supply is
provided.
Please note:
Product shipped to HDTV Supply must be properly packaged to prevent loss or damage in
transit.
Shipping your RMA to HDTV Supply using regular mailing envelopes is not acceptable, as
they do not protect the product from damage during shipping.
HDTV Supply will not repair or replace a module that is shipped in such a way that the product
is not properly protected.
HDTV Supply will not accept any product that has been damaged as a result of accident,
abuse, misuse, natural or personal disaster, or any unauthorized disassemble, repair or
modification.
HDTV Supply, Inc.
www.hdtvsupply.com
9