Physical Reset Button - Bosch AUTODOME IP starlight 7000i User Manual

74 en | Troubleshooting
Problem
Background is too
bright to see subject
Video is rolling, noisy
or distorted
Loss of Privacy when
using Privacy Mask
No Network
Connection
12.1

Physical reset button

Each camera has a hardware reset button. You may need to press the reset button to reset the
camera to factory defaults if you encounter the following circumstances:
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2020-07 | v0.7 |
Questions to Ask/Actions to Resolve the Problem
If OK, then:
– Check that the maximum Ethernet cable distance has not been exceeded.
If OK, then:
– Restore all camera settings via the Settings menu.
– Turn on backlight compensation via the Settings menu (or by using 20 Aux
ON/OFF).
– Check the frequency.
- From the SETTINGS page, click Advanced Mode.
- Click Camera, and then click Installer Menu.
- In the Base frame rate field, choose either 25 ips or 30 ips.
– Check the integrity of all connectors and splices of the Ethernet cable.
If OK, then:
– Contact Bosch Technical Support.
– Web browsers, BVC or BVMS
– Press the FindHome key on the Special Functions menu in order to
align the mask back to the original position.
– Intuikey (when keyboard is connected to BVC or BVMS
– Issue a SetScene 110 command in order to align the mask back to the
original position.
– Check all network connections.
– Ensure that the maximum distance between any two Ethernet
connections is 100 m (328 ft) or less.
If OK, then:
– If you are behind a firewall, ensure that the Video Transmission mode is set
to UDP.
– Access the Settings Web page for the IP-enabled device.
– Expand the Service Settings link, then click Network.
– Select UDP from the Video Transmission drop-down list. Then click Set.
You can power up the camera but cannot log on to the camera using the web browser.
The camera doesn't start up, or fails to power up via PoE.
The camera cannot search an IP address.
The camera's firmware crashed.
You forgot the password to access the camera.
The image becomes frozen.
You cannot update the firmware.
The camera disconnects from the network at random and needs a reboot.
The camera no longer finds pre-positions (preset positions).
You cannot configure the camera using the web browser.
The camera has no video out.
User Manual
AUTODOME IP starlight 7000i
Bosch Security Systems