Troubleshooting - truMedic truShiatsu Pro Instruction Manual

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Troubleshooting

Problem: The truShiatsu
Solution: Ensure the unit is properly plugged into an appropriate outlet and turned on. If the unit lights
up, but the massager does not function, contact truMedic® for service.
Problem: The truShiatsu
Solution: Check to ensure the unit is plugged in and powered on.
Solution: Time limit has been reached. The unit will automatically power off after the selected
massage session of 10, 15 or 20 minutes ends.
Solution: The unit has overheated and the temperature protection feature has shut off the unit. Wait
until the unit has cooled completely before resuming use.
Solution: Too much force has been applied to the massaging parts inside the truMedic
Pro Foot Massager. Make sure to keep your feet relaxed when inserted into the Foot Massager. Do
not stand up while using the unit or cause undue force to be applied to the internal mechanisms of
the unit.
® Pro Foot Massager does not function..
® Pro Foot Massager suddenly powers off.
Have Questions? Call our toll-free hotline at
(888) 264-1766 or visit support.trumedic.com
® truShiatsu®