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36CH / 64CH HD NVR SERIES Operation Guide Please read instructions thoroughly before operation and retain it for future reference. Online manual download: www.surveillance-download.com/user/h364.swf h364_336_manual_V1.0...
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IMPORTANT SAFEGUARD All lead-free products offered by the company comply with the requirements of the European law on the Restriction of Hazardous Substances (RoHS) directive, which means our manufacture processes and products are strictly “lead-free” and without the hazardous substances cited in the directive. The crossed-out wheeled bin mark symbolizes that within the European Union the product must be collected separately at the product end-of-life.
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MPEG4 Licensing THIS PRODUCT IS LICENSED UNDER THE MPEG4 VISUAL PATENT PORTFOLIO LICENSE FOR THE PERSONAL AND NON-COMMERCIAL USE OF A CONSUMER FOR (i) ENCODING VIDEO IN COMPLIANCE WITH THE MPEG4 VISUAL STANDARD (“MPEG-4 VIDEO”) AND/OR (ii) DECODING MPEG4 VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL AND NON-COMMERCIAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO PROVIDER LICENSED BY MPEG LA TO PROVIDE MPEG4 VIDEO.
HARDWARE OVERVIEW 1. HARDWARE OVERVIEW This NVR has divided all channels into four groups for live display and recording, and videos in each group are recorded to specific hard disks as indicated below. The first two groups have three hard disks to record, and the last two groups have two hard disks to record.
HARDWARE OVERVIEW 5) HDD Indicators Check the HDD indicator for each installed hard disk to ensure the hard disks work normally. Color Status Meaning No light No hard disk is installed, or the installed hard disk is not detected. Please install a hard disk or replace the installed hard disk, and try again.
CONNECTION 2. CONNECTION 2.1 Hard Disk Installation Note: It’s necessary to install a hard disk first before firmware upgrade to ensure the upgrade process works properly. Step1: Remove the cover by loosening the left side of the cover’s screws. Step2: Find the hard disk connector and HDD tray in the device. Press the button of the HDD tray as indicated below and remove it.
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CONNECTION Step4: Place the HDD tray to the device, and push it to the end till you feel the hard disk is inserted to the hard disk connector. Then, lock the HDD tray as shown below. You’ll see 4 different colors of labels on the drive bays. They’re corresponding to the drive bays of AVX993 (the disk array), and each color will have five drive bays in total when AVX993 is connected to this NVR.
CONNECTION 2.1 Connection Connect a monitor, IP cameras, adapters, a mouse, and other devices necessary to this recorder as illustrated below. Then, power on the whole system and wait till the system initialization is done. Note: When AVX993, the disk array, is connected to this NVR, please power on AVX993 first. Otherwise, the NVR might not detect AVX993 properly.
FOR INITIAL USE 3. FOR INITIAL USE This NVR has divided all 64 channels into four groups for live display and recording. To control this NVR, you need to first access the group within which includes the control you want to make. To switch to one of the group: For the first time to power on this device, you might be prompted to: Go through the setup wizard...
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FOR INITIAL USE Name the device. If you don’t want to name the device, just skip to the next step. Note: To name the device later, please go to SYSTEM SYSTEM INFO. SETUP WIZARD USER NAME office_hd PASSWORD office145 CONFIRM PASSWORD office145 PLEASE INPUT THE ADMINISTRATOR’S USER NAME AND PASSWORD.
FOR INITIAL USE Configure network setup by using the traditional method. For details, please download www.surveillance-download.com/user/network_setup/network_setup_recorder.pdf. Note: To configure network setup by using the traditional method later, please go to ADVANCED CONFIG NETWORK. SETUP WIZARD SMTP SERVER Smtp.gmail.com PORT MAIL FROM manager@gmail.com SSL ENCRYPTION...
FOR INITIAL USE (SYSTEM) SYSTEM INFO CLEAR HDD. To change later, right click to show the main menu, and select The NVR will reboot when hard disk data are cleared. SYSTEM ACCOUNT AUTO KEY LOCK(S) NEVER TOOLS CLEAR HDD HDD-0 SYSTEM INFO RESET DEFAULT...
IP camera with its connection status to this device and MAC address. b) Select the IP address which is not used, and select SETUP. IP SEARCH PORT TYPE PROTOCOL STATUS 10.1.1.12 00:0e:53:e5:9a:f1 IP CAMERA AVTECH CONNECTED TO CH1 10.1.1.12 UNKNOWN IP CAMERA ONVIF CONNECTED TO CH1 10.1.1.13 00:0e:53:a6:91:18 IP CAMERA...
USER INTERFACE 5. USER INTERFACE This NVR has divided all 64 channels into four groups for live display and recording. To control this NVR, you need to first access the group within which includes the control you want to make. To switch to one of the group: 5.1 Local Access Connect your USB mouse to one of the USB ports on the front panel, and check if there’s a mouse icon (...
FREQUENTLY-USED FUNCTIONS 5.2.2 Channel Status Note: The functions shown may vary based on the model or the access user level you use. Auto search on Auto search off Original size Fit to screen Live audio on Audio off Audio playback on Audio playback off Recording PTZ control...
FREQUENTLY-USED FUNCTIONS 5.2.5 Playback Panel Fast Forward Increase the speed for fast forward. Fast Rewind Increase the speed for fast rewind. Play / Pause Click to play the latest recorded video clip immediately, and click again to pause. In the pause mode, click once to get one frame forward, and click to get one frame rewind.
You’ll see the list of every connected IP camera with its connection status to this recorder and MAC address. IP SEARCH PORT TYPE PROTOCOL STATUS 10.1.1.12 00:0e:53:e5:9a:f1 IP CAMERA AVTECH CONNECTED TO CH1 10.1.1.12 UNKNOWN IP CAMERA ONVIF CONNECTED TO CH1 10.1.1.13 00:0e:53:a6:91:18...
REMOTE OPERATION To connect to another IP camera, select the unused IP camera from the IP search list, and select CONNECT. Select the channel you want to display the camera images, and click SAVE to start connection. CONNECT 10.1.1.14 PORT CHANNEL USER NAME admin...
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REMOTE OPERATION Function User Level SUPERVISOR POWER NORMAL GUEST Quick operation Channel Switch Playback IP Search Power Main menu Quick Start System Event Information Advanced Config. ...
REMOTE OPERATION 6.4 PTZ Control Note: This function is available only for “SUPERVISOR” and “POWER USER”. To know more details, please refer to “6.3 User Level Creation” at page 15. In the full view In the split view, click the channel you want to switch to the full screen mode, and click to show the PTZ control panel.
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REMOTE OPERATION In the split view Click on the channel status bar to display the panel as follows: Click to move your selection up / down / left / right, or Up / Down / Left / Right change settings. Zoom in / out Click to zoom in / out on the speed dome camera image.
REMOTE OPERATION 6.5 Event Search Note: This function is not available for “NORMAL” and “GUEST”. For details, please refer to “6.3 User Level Creation” at page 15. In the playback control bar, click to enter the search list. EVENT INFORMATION QUICK SEARCH HARD DISK ALL HDD...
REMOTE OPERATION 6.6 Video Backup Note: This function is available for “SUPERVISOR”. For details, please refer to “6.3 User Level Creation” at page 15. Note: Before using the USB flash drive, please use your PC to format the USB flash drive to FAT32 format first.
REMOTE OPERATION 6.7 Video Playback on PC The backup file is the unique video format for security reasons, and you can only use our own player to play. To play video backup on your PC: Step1: Insert the USB flash drive with recorded data into your PC. Note: The supported PC operating systems are Windows 10, Windows 8, Windows 7, Windows Vista &...
MAIN MENU 7. MAIN MENU Note: This menu is available only for “SUPERVISOR”. To know more details, please refer to “6.3 User Level Creation” at page 15. 7.1 QUICK START 7.1.1 GENERAL QUICK START GENERAL CHANNEL TITLE TIME SETUP EVENT STATUS SIMULATION DATE DISPLAY EaZy...
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MAIN MENU SUBSTREAM QUICK START SUBSTREAM MANUAL EVENT TIMER CHANNEL IMAGE SIZE QUALITY I.P.S. BITRATE G.O.V. (kbps) 720 X 480 2048 1280 x 1024 2048 1280 x 1024 2048 1280 x 1024 2048 720 X 480 2048 1280 x 1024 2048 1280 x 1024 2048...
MAIN MENU TIMER QUICK START SUBSTREAM MANUAL EVENT TIMER CHANNEL IMAGE SIZE QUALITY I.P.S. ENABLE 720 X 480 1280 x 1024 1280 x 1024 1280 x 1024 720 X 480 1280 x 1024 1280 x 1024 ...
MAIN MENU NETWORK TIME PROTOCOL QUICK START GENERAL TIME NETWORK TIME PROTOCOL TIME SETUP NTP SERVER Pool.ntp.org SIMULATION SYNC PERIOD DAILY EaZy SYNC NTP SERVER TIME SUBMIT CLIENT TIME SYNC VIA NVR WAN EXIT 1) NTP SERVER Click to change the default NTP server to another server they’re familiar with, or keep the default NTP server. 2) SYNC PERIOD Select to synchronize the device time everyday (DAILY), or turn this function off (OFF).
MAIN MENU 7.2 SYSTEM 7.2.1 ACCOUNT This function is used to create a new user account, or modify or delete an existing account for different access privilege. Note: For details about available local operations of each user level, please refer to “6.3 User Level Creation”...
MAIN MENU 4) BACKUP CONFIG / RESTORE CONFIG To keep the current configurations after upgrade, insert a compatible USB flash drive into the USB port, and select SUBMIT in BACKUP CONFIG to copy the current configurations to a file “System.bin” and save to your USB flash drive.
MAIN MENU 7.2.4 BACKUP SCHEDULE This function is used to copy recorded video data or logs from the recorder to a USB flash drive. You might arrange several backup events in the schedule if you want, and the backup starts when a compatible USB flash drive is inserted to this recorder.
MAIN MENU 5.2.5 ONLINE This function is used to configure how the remote access should work. SYSTEM ACCOUNT ANONYMOUS VIEWER LOGIN TOOLS LOGIN WITH CAPTCHA IMAGE SYSTEM INFO MAX ONLINE USER ONLINE DROP ALL VIDEO CONNECTION SUMIT EXIT 1) ANONYMOUS VIEWER LOGIN Switch to ON to allow anonymous login, meaning there’s no need to enter user name and password for remote access.
MAIN MENU 7.3.2 EVENT SEARCH EVENT INFORMATION QUICK SEARCH DATE 2009/NOV/19 EVENT SEARCH TIME 16:13:16 HDD INFO CHANNEL EVENT LOG EVENT TYPE MOTION SEARCH START EXIT 1) DATE / TIME Select the specific time period that you want to search. 2) CHANNEL Select the video channel you want to search.
MAIN MENU 7.4 ADVANCED CONFIG 7.4.1 CONNECTION To manually assign the address of your camera connected locally, click URI to modify. ADVANCED CONFIG CONNECTION CHANNEL CONFIG CAMERA AVTECH://ip_office.ddns.eagleeyes.tw:80 SETUP DETECTION ONVIF://10.1.1.125:88 SETUP ALERT AVTECH://10.1.1.30:88 SETUP NETWORK AVTECH://10.1.1.12:88 SETUP DISPLAY AVTECH://10.1.1.14:88...
MAIN MENU 7.4.3 DETECTION ADVANCED CONFIG CONNECTION CH1 CH2 CH3 CH4 CH5 CH6 CH7 CH8 CH9 CH10 CH11 CH12 CH13 CH14 CAMERA ALARM DETECTION INTERNAL ALARM (Depending on the camera you connected) ALERT SENSITIVITY NETWORK MOTION DISPLAY AREA EDIT RECORD PRIVACY MASK SETUP NOTIFY...
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MAIN MENU ADD / EDIT PRIVACY MASK - EDIT NAME MASK3 FUNCTION MOSAIC COLOR MOSAIC COLOR TRANSPARENCY MASK AREA SETUP Item Description MOSAIC SIZE Choose the mosaic size of the privacy mask. The options are: 8×8, 32×32, and 64×64. NAME Name your privacy mask.
MAIN MENU 7.4.4 ALERT ADVANCED CONFIG CONNECTION EXT. ALERT CAMERA INT. BUZZER DETECTION KEY BUZZER ALERT VLOSS BUZZER NETWORK MOTION BUZZER DISPLAY ALARM BUZZER RECORD HDD BUZZER NOTIFY ALARM DURATION (SEC) MULTICASTING HDD NEARLY FULL (GB) JOYSTICK EXIT 1) EXT. ALERT Select to enable or disable the sound when any external alarm is triggered (ON / OFF).
MAIN MENU 7.4.5 NETWORK There are two RJ45 ports on the rear panel: WAN and LAN. WAN is used to connect this recorder to Internet for remote access from anywhere as long as Internet access is available. LAN is used to connect to IP cameras locally. ...
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MAIN MENU NETWORK MONITOR Check the network activity of this recorder. ADVANCED CONFIG CONNECTION E-MAIL DDNS NETWORK MONITOR SNMP V1/V2 SNMP V3 RTP EaZy CAMERA DETECTION ALERT NETWORK DISPLAY RECORD NOTIFY MULTICASTING JOYSTICK RECEIVING 289 Bytes/s 5.91 MB/s SENDING 285 Bytes/s 134.68 KB/s TOTAL RECEIVING 22.58 MB...
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MAIN MENU SNMP V3 SNMP V3 has a higher security level than SNMP V1 / V2C to allow configuring the authentication password and encryption password. Choose Read/Write Security name or Read only Security name based on your NMS settings, and enter the community name.
MAIN MENU 7.4.7 RECORD Note: Please DO NOT change the date or time of your recorder after the recording function is activated. Otherwise, the recorded data will be disordered and you will not be able to find the recorded file to backup by time search.
MAIN MENU 7.4.8 NOTIFY You can configure this recorder to send notifications for certain events to mobile devices with our mobile app, EagleEyes, installed, or to the specified E-mail address(es). PUSH VIDEO Note: This function is for selected models only. Before using this function, make sure: ...
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MAIN MENU PUSH STATUS Before using this function, make sure: You have iPhone, iPad, or Android mobile phone or tablet. You have subscribed the mobile network service from your mobile service provider. The mobile app, EagleEyes, is installed in your mobile device. For details, please refer to “8.2 Mobile Devices” at page 50. ...
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MAIN MENU VIDEO MAIL Note: For E-mail notifications, make sure you have configured an E-mail account in NETWORK E-MAIL to send the notifications. ADVANCED CONFIG CONNECTION PUSH VIDEO PUSH STATUS MESSAGE MAIL VIDEO MAIL VIDEO FTP CAMERA E-MAIL BY EVENT DETECTION RECEIVER SETUP...
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MAIN MENU VIDEO FTP ADVANCED CONFIG CONNECTION PUSH VIDEO PUSH STATUS MESSAGE MAIL VIDEO MAIL VIDEO FTP CAMERA UPLOAD BY EVENT DETECTION USER NAME office ALERT PASSWORD NETWORK SERVER 211.75.33.2144 DISPLAY PORT RECORD DIRECTORY video NOTIFY CONTENT TYPE MULTICASTING JOYSTICK EXIT 1) UPLOAD BY EVENT...
MAIN MENU 7.4.9 MULTICASTING In this menu, users could configure the multicast address and port used for each channel for data streaming. Three streams for different usage could be configured per channel. These are used for different video data requests from different clients. ADVANCED CONFIG CONNECTION MULTICAST STREAM1 ADDRESS...
MAIN MENU 7.4.10 JOYSTICK In this menu, you can adjust the speed of pan / tilt movement of the speed dome camera or a motorized-pan camera. ADVANCED CONFIG CONNECTION MAX SPEED OF X AXIS MAX SPEED OF Y AXIS CAMERA DETECTION CURVE ORDER OF X AXIS ALERT...
MAIN MENU 7.5 SCHEDULE SETTING 7.5.1 RECORD / EVENT / BUZZER Select the timer type you want to configure (RECORD / EVENT / PUSH VIDEO / BUZZER), choose ON to enable the timer, and select the day and time for this function. SCHEDULE SETTING RECORD RECORD TIMER...
MAIN MENU 7.5.3 REGULAR REBOOT This function is used to configure this NVR to reboot periodically to ensure the system stability. SCHEDULE SETTING RECORD ACTIVE EVENT PERIOD WEEK PUSH VIDEO DAY OF MONTH BUZZER HOUR REGULAR REPORT REGULAR REBOOT EXIT Step1: Enable this function (ON).
REMOTE OPERATION 8. REMOTE OPERATION This NVR has divided all 64 channels into four groups for live display and recording. For remote access, you need to configure network settings separately for each group to get the IP address of each group. In other words, one IP address, one group.
REMOTE OPERATION 8.2 Mobile Devices Note: For more details about mobile surveillance via your mobile device, download the instructions of EagleEyes installation and configuration from www.surveillance-download.com/user/eagleeyes_quick.pdf. EagleEyes is a mobile phone program used with our surveillance system for remote surveillance. It has several advantages: ...
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REMOTE OPERATION Step3: In the setting page, enter all the information needed to access this device in the “REQUIRED” column, and click “Get Type” to examine if the information you entered is correct. The device type will be detected properly. Step4: (Optional) Configure the settings in the “OPTIONAL”...
COMPATIBLE USB FLASH DRIVE LIST APPENDIX 1 COMPATIBLE USB FLASH DRIVE LIST Please upgrade the firmware of the recorder to the latest version to ensure the accuracy of the following table. If the USB flash drive is not supported by the recorder, you will see on the screen.
COMPATIBLE HARD DISK LIST APPENDIX 2 COMPATIBLE HARD DISK LIST Please upgrade the firmware of the device to the latest version to ensure the accuracy of the following table. Note: It’s necessary to install a hard disk first before firmware upgrade to ensure the upgrade process works properly.
BATTERY REPLACEMENT APPENDIX 3 BATTERY REPLACEMENT The time reset after power failure, for example, caused by a power outage, will cause the disorder of the recorded data, and users may have problems in searching the event clip they want. To keep the device time from resetting, a non-chargeable lithium battery, CR2032, is installed in the device.
SPECIFICATIONS APPENDIX 4 SPECIFICATIONS Model 1 Model 2 Hardware One LAN port One LAN port (up to 64 IP cameras, but only Video Input (up to 64 IP cameras) 36 channels are displayed by default) Video Output HDMI Video Output Resolution 1920 x 1080 HDD Storage** Ten 6TB HDDs...
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SPECIFICATIONS Model 1 Model 2 General Power Source (±10%) DC19V / 9.47A Power Consumption (±10%) 55.1W (without a hard disk and camera connected) Power Redundancy Operating Temperature 10℃ ~ 40℃ (50℉~104℉) Dimensions (mm)*** 325.5 (L) x 281.17 (W) x 138.1 (H) ‧Intel core i3 or higher, or equivalent AMD ‧2GB RAM ‧AGP graphics card, Direct Draw, 32MB RAM...
MENU TREE APPENDIX 5 MENU TREE QUICK START GENERAL CHANNEL TITLE EVENT STATUS DATE DISPLAY MOUSE SENSITIVITY RECORD CONFIG TIME SETUP TIME NETWORK TIME PROTOCOL SIMULATION EaZy SYSTEM ACCOUNT TOOLS LANGUAGE UPGRADE NETWORK UPGRADE BACKUP CONFIG RESTORE CONFIG ENABLE AUTO PLUG AND PLAY BIND MAC ADDRESS SYSTEM INFO AUTO KEY LOCK(S)
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MENU TREE NETWORK E-MAIL DDNS NETWORK MONITOR SNMP V1/V2 SNMP V3 EaZy DISPLAY FULL SCREEN DURATION MULTI-SCREEN DURATION DISPLAY COVERT HDD DISPLAY MODE BRIGHTNESS CONTRAST SATURATION COVERT UNLOCK IN SUPERVISOR MODE DISPLAY LAYUT FOR SIX CHANNELS RECORD MANUAL RECORD EVENT RECORD TIMER RECORD PRE-ALARM RECORD OVERWRITE...
EAZY NETWORKING APPENDIX 6 EAZY NETWORKING EaZy Networking is a free P2P cloud service to connect AVTECH devices to the Internet automatically by plug-and-play, enabling you to check the live view via your mobile device or laptop at anytime. In most cases, the device is connected via P2P. Connection via the relay server is only applied to some complex environments such as the private IP-based network environment used by a large enterprise.
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EAZY NETWORKING Step3: Open EagleEyes on your mobile device, and select “…” on the top left corner in the address book. Then, click Step4: Click Login in the section of Cloud and register an account for Cloud Service. If you’ve got an account, please just log in.
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EAZY NETWORKING ” in the section of MAC address to open the QR code scan page, and scan the QR code on the Step6: Click “ device screen mentioned in Step2. The MAC address will be filled automatically. Fill in the Captcha code manually, and click Apply. Step7: Follow the on-screen instruction to finish the rest of the settings, and see if this device is added successfully to the address book as a cloud device.
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EAZY NETWORKING A6.1.2 Checking Remaining Data Allowance Step1: Log into the cloud service. Step2: Select Details to go to account information, and select Available Data Allowance. A6.1.3 Sharing Cloud Device Access to Other Account(s) Note: One cloud device could be shared up to 30 cloud accounts, but the access to the device might be failed because it is still restricted to the maximum online user setup of the device.
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EAZY NETWORKING Step3: Enter the cloud account or the E-mail registered by the account, and select Add. Step4: Check again the account to which you want to share your cloud device, and select Next to confirm and continue. Step5: Specify the access permission of the specified account, which account’s data allowance should be consumed after access successfully, and how long the account is allowed to stay after access successfully.
EAZY NETWORKING Step6: Check again the configurations you made for the account to which you want to share your cloud device, and select Share! to confirm. Step7: (Optional) Configure the data allowance shared to other accounts to use. Step8: Return to the address book of EagleEyes. You’ll see the device being shared is marked with an icon of two people.
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EAZY NETWORKING Step2: In the same menu, select EaZy. Enable EaZy Networking, and write down the MAC address starting with 000E53 under the QR code. You’ll need it later. QUICK START CONNECTION E-MAIL DDNS NETWORK MONITOR SNMP V1/V2 SNMP V3 RTP EaZy CAMERA ENABLE EAZY NETWORKING...
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EAZY NETWORKING Step6: Enable EaZy Wizard, and click Start to go to the login page. Log into the cloud service. Step7: Select the recorder picture, or choose DVR / NVR on the bottom right corner. Then, enter the MAC address you wrote down in Step2, and the security code. Click Apply to continue.
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EAZY NETWORKING Step9: You’ll see the newly-added device with a cloud icon on the main page. Click the device and see if you can access the device successfully. A6.2.2 Checking Remaining Data Allowance Step1: Log into the cloud service. Step2: Select Account Information on the top right corner to go to account information, and select Available Data Allowance.
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EAZY NETWORKING Step3: Choose the cloud device you want to share, and click Next to enter the cloud account or the E-mail registered by the account you want to share with. Then, select Add. Step4: Check again the account to which you want to share your cloud device. To add more accounts, select Add;...
EAZY NETWORKING Step8: Return to the main page. You’ll see the device being shared is marked with an icon of two people. A8.3 Cloud Icons Device being shared to you Device shared to other Device connection ok and connection ok account and connection ok Device shared to other Device being shared to you...
PUSH VIDEO CONFIGURATION APPENDIX 7 PUSH VIDEO CONFIGURATION A7.1 Alarm Sensor Connection Connect the alarm sensor, such as magnetic contacts, to the alarm-in port on the NVR rear panel. Alarm-in 1 corresponds to video channel 1, alarm-in 2 corresponds to video channel 2, and so on. Note: The voltage restriction for alarm-in device connection is under DC24V 1A.
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