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Status icons / Call Icons
Permanent Feature Keys
Mute Key
Volume + / - Keys
Speaker/Handsfree Key
Programmable keys F1 and F2
Redial Key
Guide / Info key
Mail Key
Automatic wrap-up:
When the agent ends a call the system will put them
into automatic wrap up to prevent further calls coming
through. The agent can press the wrap up key to
bypass this timer. The screen will show wrap up with a
block next to it.
Pause:
The agent will then have a pause period before they
receive the next call
Unavailable:
Press the Unavailable key in the display and select a
reason e.g. Absent, lunch etc
Available:
Press the Unavailable key again to re-enter and press
the release key
Touch Tone Dialling:
Press the down arrow
and select Send DTMF to
use touch tone for your call
Additional Guides available at
http://www.swcomms.co.uk/resource-
centre/user-guides-and-manuals
Service Desk 01392 330033
email:
servicedesk@swcomms.co.uk
Customer Service 01392 315315
email:
customer.service@swcomms.co.uk
Issue 5 1.3.16
Alcatel Omni Enterprise
8068/38/39 Handset
Supervisor Quick Guide
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Summary of Contents for Alcatel 8068
- Page 1 The agent will then have a pause period before they receive the next call Permanent Feature Keys Unavailable: Alcatel Omni Enterprise Press the Unavailable key in the display and select a Mute Key reason e.g. Absent, lunch etc 8068/38/39 Handset...
- Page 2 Help: Log On: (Start receiving calls) Receive a call: During a conversation you may be asked for help Leave the receiver down, scroll to the ‘Menu’ tab by Press the speaker key if using a headset or by an agent, they will press their Help key and it pressing the left hand arrow lift the receiver, once answered the screen will will enable you to listen or participate in the call...
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