12 Month Limited Warranty - AEM VCU200 User Manual

Phone (8am-5pm M-F PST): 310-484-2322
AEM Performance Electronics
th Fax: 310-484-0152
2205 W 126 Street, Unit A
sales@aemev.com
Hawthorne, CA 90250
tech@aemev.com

12 Month Limited Warranty

AEM Performance Electronics warrants to the consumer that all AEM Electronics products will be free from defects in
material and workmanship for a period of twelve months from the date of the original purchase. Products that fail
within this 12-month warranty period will be repaired or replaced when determined by us that the product failed due to
defects in material or workmanship. This warranty is limited to the repair or replacement of the AEM Electronics part.
This warranty applies only to the original purchaser of the product and is non-transferable. All implied warranties shall
be limited in duration to the said 12-month warranty period. Improper use or installation, accident, abuse, unauthorized
repairs or alterations performed by the user on any AEM Electronics products voids this warranty.
In no event shall this warranty exceed the original purchase price of the AEM Electronics part nor shall AEM Electronics
be responsible for special, incidental or consequential damages or cost incurred due to the failure of this product.
AEM Electronics disclaims any liability for consequential damages due to breach of any written or implied warranty on
all of its products.
Warranty returns will only be accepted by AEM Electronics when accompanied by a valid Return Merchandise
Authorization (RMA) number and a dated proof of purchase. The product must be received by AEM Electronics within 30
days of the date the RMA is issued. Warranty claims to AEM Electronics must be shipped to us prepaid (we recommend
a shipping service with package tracking capability). Once your package is received by our warranty and repairs
department you will be notified and provided with updates.
PROCEDURES FOR ISSUANCE OF A RETURN MERCHANDISE AUTHORIZATION (RMA) NUMBER–
Please note that before AEM Electronics can issue an RMA for any product, it is first necessary for the installer or end-
user to contact our technical support team to discuss the problem. Most issues can be resolved over the phone. Under
no circumstances should a system be returned, or an RMA requested before our support team is contacted. This will
ensure that if an RMA is needed that our team is able to track your product through the warranty process.
You can reach our Tech Support Team for support on all AEM Electronics performance products by phone at 1-800-423-
0046. To contact us by email for engine management systems, email us at emstech@aemelectronics.com. For all other
products, email us at gen.tech@aemelectronics.com.
AEM Electronics will not be responsible for products that are installed incorrectly, installed in a non-approved
application, misused, or tampered with. In the case of AEM Electronics Fuel Pumps, incorrect polarity (+&- wires
crossed) will not be warranted. Proper fuel filtration before and after the fuel pump is essential to fuel pump life. Any
pump returned with contamination will not be warranted.
PRODUCTS OUTSIDE OF WARRANTY PERIOD
Any AEM Electronics product, excluding discontinued products, can be returned for repair if it is out of the warranty
period. There is a minimum charge of $50.00 for inspection and diagnosis of AEM Electronics parts. Parts used in the
repair of AEM Electronics components will be extra. AEM Electronics will provide an estimate of repairs and must
receive written or electronic authorization from you before repairs are made to a product.
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6/3/2020, Revision C AEM EV VCU200 User Guide