Appendix A - Troubleshooting - AGFA DuoScan Owner's Manual

Appendix A — Troubleshooting
This appendix explains some common problems you may come across when starting up or using
your DuoScan.
The power indicator fails to light up.
Verify the power connection to the scanner.
Check if the power switch is turned on.
If you have confirmed that there is power to the scanner it is likely that the scanner fuse
needs to be replaced. Contact your dealer.
The power indicator lights up but nothing happens.
Contact your dealer or Agfa service representative.
The scanner makes a banging noise and nothing moves under the glass plate.
The scanner was not properly unlocked. Immediately switch the scanner off and unlock
properly, or call your service representative.
The ready indicator light (yellow) on the scanner's operating panel remains
blinking or goes off after the power-up sequence (= about half a minute).
A malfunction has been detected by the scanner.
Check if you have unlocked the scanner. If this can not be the problem please contact
your dealer or Agfa service representative.
The power indicator fails to light up.
Verify the power connection to the scanner.
Check if the power switch is turned on.
If you have confirmed that there is power to the scanner it is likely that the scanner fuse
needs to be replaced. Contact your dealer.
The workstation does not start up. If your workstation is an Apple Macintosh a
little floppy disk with a question mark appears on your screen.
Your workstation cannot find its hard disk due to a conflict with the SCSI ID numbers of the
devices you have attached.
Disconnect all SCSI devices (except the start-up disk) and connect them one by one,
beginning with the scanner, to identify the device that causes the problem (switch all
devices off before breaking or making connections).
Appendix A — Troubleshooting 36