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Chapter 3: Troubleshooting Tips
The computer can NOT detect the Gigabit Ethernet PCIe Card
1.
Make sure that the PCI Express card is correctly plugged into the PCI Express slot; if not, turn off
the computer and plug it again.
2.
If the PCI Express card is plugged in correctly, see if the golden connectors on the card are clean; if
not, clean the connector surface.
3.
If still NOT, please change another PCI Express slot on your motherboard.
4.
Please upgrade your motherboard BIOS to the latest version. If it still not works, contact your
motherboard vendor asking the advanced supporting for BIOS updated.
5.
The board itself might be defective. You can try another motherboard testing Gigabit Ethernet PCIe
Card working or not.
Computer failed to start after inserting the Gigabit Ethernet PCIe Card
Turn off the computer, remove the Gigabit Ethernet PCIe Card, and try to restart the computer. If the
computer starts successfully, it means that the card has not been inserted into the PCI Express slot
correctly. Please clean golden figure by rubber firstly, then change another PCI Express slot.
I cannot use Gigabit Ethernet transfer speed
1.
Please affirm your Ethernet environment supporting Gigabit structure
2.
Please use CAT 6 UTP/SPT cable
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