Infinite Peripherals Infinea mPOS Plus User Manual page 21

User Manual — Infinea mPOS Plus
Troubleshooting (continued)
Issue
No data is returned Card was not inserted correctly
when card is swiped Smart card is unreadable
Unit is in a tampered state
Only partial data is
returned when card
is swiped
Scanner not Faulty scan engine
operating/no data or Barcode is unreadable
partial data returned Software decoded incorrectly
Unable to perform Multi-scan mode not enabled
multi-scanning Software does not support multi-scans
Audible beep is not Sound mode not enabled
heard when barcode
scanned
Unable to scan Barcode type not enabled/supported
specific barcodes
Possible Cause
Smart Card Reader
Barcode Scanner
Resolution
Insert the smart card again
Run a test transaction using a different smart card under the Test SCR
option to determine if the card may be defective.
Attempt the transaction with another unit, if available
Attempt the transaction with another unit, if available
Return faulty unit for servicing
Verify that device software version supports multi-scan
Verify multi-scan mode is enabled.
Verify Beep Upon Scan mode is enabled
Ensure barcode type is enabled/supported on the unit
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