FeelHEY HEY Bracelet Manual page 24

- Make sure you are connected to another person by going to the
HEY app Account menu.
- Make sure that the person you are connected with has
downloaded and installed the HEY app and has created an
account.
- Make sure that the 'send & receive touches' toggle slider in
the Bracelet menu in the HEY app is set to 'on'.
- Make sure that the 'send & receive touches' toggle slider in the
Bracelet menu in the HEY app of the person you are connected
with is set to 'on'.
- Make sure that your HEY bracelet is sufficiently charged (see 4.
Charging your HEY bracelet).
- Go to the HEY app Bracelet menu and unpair your bracelet.
Pair your bracelet again (see 6.2 Pair your HEY bracelet
with your smartphone)
My HEY bracelet is paired but I can't send touches.
- Make sure you are connected to another person by going to the
HEY app Account menu.
- Make sure that the 'send & receive touches' toggle slider in the
Bracelet menu in the HEY app is set to 'on'.
- Make sure that your HEY bracelet is sufficiently charged (see 4.
Charging your HEY bracelet).
- Make sure to cover the entire top part of your HEY bracelet
when sending a touch.
- Go to the HEY app Bracelet menu and unpair your bracelet. Pair
your bracelet again (see 6.2 Pair your HEY bracelet with your
smartphone)
When I use the HEY app the app crashes.
- Make sure you have downloaded the latest version of the HEY
app from the Apple App Store or Google Play Store depending
on your device.
FeelHey Hey Bracelet Manual 04-2020