Troubleshooting Your Hey Bracelet - FeelHEY HEY Bracelet Manual

9. Troubleshooting your HEY bracelet

Both HEY Bracelet and the HEY app were designed with the utmost
care and attention. If your HEY bracelet is not working properly
review the troubleshooting information below.
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I tried to pair but there is no HEY bracelet available to pair within the app
overview.
- Make sure that Bluetooth is switched on, on your device.
- Make sure that your HEY bracelet is charged for at least 30
minutes, preferably 2 hours.
- Make sure your HEY bracelet is disconnected from the charger.
- Make sure your HEY bracelet is near your smartphone.
- Place your hand over the top of your HEY bracelet for a few
seconds. This should wake your bracelet if it is in sleep mode.
- Plug your HEY bracelet into the charger, wait a few second, and
unplug it. This will restart your bracelet.
I can see my HEY bracelet in the app but when I try to pair pairing fails.
- For all Bluetooth devices pairing can sometimes fail. Try to pair
again with your HEY bracelet if it doesn't work for the first time.
- Plug your HEY bracelet into the charger, wait a few seconds, and
unplug it. This will restart your bracelet. During this process your
bracelet might briefly disappear from the list of available bracelets in
the app.
My HEY bracelet is paired but I don't receive touches.
- On iOS, make sure that 'refresh in background' is switched on
(Settings > General > Background App Refresh).
FeelHey Hey Bracelet Manual 04-2020
https://feelhey.com/faq