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System Q ZIP Series User Manual

Poe/non-poe 32 channel – 16x poe switch/16 channel nvr
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ZIP NVR USER MANUAL
ZIP NVR USER MANUAL
ZIP226 PoE 32 channel – 16x PoE Switch
ZIP116 Non-PoE
16 channel NVR
Models:
ZIP104 Non-PoE 4 channel NVR
ZIP108 Non-PoE 8 channel NVR
ZIP116 Non-PoE 16 channel NVR
ZIP204 PoE 4 channel – 4x PoE Switch
ZIP208 PoE 8 channel – 8x PoE Switch
ZIP216 PoE 16 channel – 16x PoE Switch
ZIP226 PoE 32 channel – 16x PoE Switch
ZIPNVR VERSION 40
Last Revised 07/07/2019
1

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Summary of Contents for System Q ZIP Series

  • Page 1 ZIP NVR USER MANUAL ZIP NVR USER MANUAL ZIP226 PoE 32 channel – 16x PoE Switch ZIP116 Non-PoE 16 channel NVR Models: ZIP104 Non-PoE 4 channel NVR ZIP108 Non-PoE 8 channel NVR ZIP116 Non-PoE 16 channel NVR ZIP204 PoE 4 channel – 4x PoE Switch ZIP208 PoE 8 channel –...

  • Page 2: Table Of Contents

    ZIP NVR USER MANUAL Table of Contents Table of Contents Introduction Safety Instructions General ZIP NVR Information Chapter 1 Overview of NVR Rear Panel ZIP104 Front Panel ZIP104 Rear Panel ZIP108 Front Panel ZIP108 Rear Panel ZIP116 Front Panel ZIP116 Rear Panel ZIP204 (POE x 4 channels) Front Panel ZIP204 (POE x 4 channels) Rear Panel ZIP208 (POE x 8 channels)
  • Page 3 ZIP NVR USER MANUAL NTP – Network Time Protocol 5.1.3 5.1.4 Network 5.1.4.1 IP/Gateway 5.1.4.2 Switch 5.1.4.3 Email Settings 5.1.4.4 ZIP DDNS 5.1.4.5 RTSP Port 5.1.4.6 FTP Settings 5.1.5 Users 5.1.6 Alarm 5.1.7 RS485 / RS232 5.1.8 Exceptions Schedule 5.2.1 Alarm 5.2.1.1 Alarm IO...
  • Page 4 ZIP NVR USER MANUAL 5.3.5 Encoding 5.3.5.1 Mainstream 5.3.5.2 Substream 5.3.5.3 Mobilestream 5.3.6 Smart 5.3.6.1 PID Group 1 (Perimeter Intrusion) 5.3.6.2 LC Group 1 (Line Crossing) 5.3.6.3 SOD Group 1 (Stationary Object) 5.3.6.4 PD Group 2 (Pedestrian Detection) 5.3.6.5 FD Group 2 (Face Detection) 5.3.6.6 CC Group 2 (Cross Counting) Tools...
  • Page 5 ZIP NVR USER MANUAL 6.2.3 Adding Alien DVR channels to a ZIP NVR Chapter 7 Resource Limitations NVR Resources, Recording & Playback Resolutions ZIP NVR PoE Power Resources ZIP NVR Hard Drive Recording Resources 7.3.1 NVR calculating total record time 7.3.2 Details of suggested Bitrate Settings 7.3.3...
  • Page 6 ZIP NVR USER MANUAL Chapter 12 Playback 12.1 Playback Playback Options Playback Timeline Playback Pictures Chapter 13 Backup 13.1 Backup Video 13.1.1 Backup Video 13.1.2 Picture Chapter 14 Networking General Info 14.1 Barcode Option P2P ID (QR Code) 14.1.1 Downloading the ZipVision App for phoesn & tablets 14.1.2 Using the ZipVision Client for Windows PC on P2P ID 14.2...
  • Page 7 ZIP NVR USER MANUAL 16.2 Log Information 16.2.1 16.3 NVR Maintenance Options 16.3.1 Default User 16.3.2 Auto Reboot 16.3.3 Update 16.3.4 Load Default 16.3.5 IPC Upgrade 16.3.6 Save Settings 16.3.7 Load Settings 16.3.8 IPC Load Default 16.3.9 Reboot IPC Chapter 17 General Settings 17.1 NVR Date &...
  • Page 8 ZIP NVR USER MANUAL Chapter 19 Troubleshooting Questions & Answers What can I do if the system alarms and there is no recording icon? I have changed the password and forgotten it. How can I access the system? We can see an NCD display when connecting the NVR and Zip camera. Power supply for both devices is okay.

  • Page 9: Introduction

    ZIP NVR USER MANUAL Introduction The new ZIP IP range of IP cameras and NVRs has been designed with the CCTV installer and end-user in mind; it’s simple to fit and very easy to use. Picture quality is superb with the ZIP cameras boasting a 4MP output and the ZIPNVR range can even record at least one channel at 4K.

  • Page 10: Safety Instructions

    ZIP NVR USER MANUAL SAFETY INSTRUCTIONS 1. Never operate the equipment using an unspecified power supply. 2. Do not install the equipment in a dusty or damp area. Avoid a humid environment. 3. Keep the surface of the equipment clean and dry. Use soft damp cloth to clean the outer case of NVR (do not use liquid aerosol cleaners.) 4.

  • Page 11: Chapter 1 Overview Of Nvr

    ZIP IPC USER MANUAL Chapter 1 Overview of NVR 1.1 Rear Panel ZIP104 Item Physical Port Connection Method Power Switch Startup and shutdown Power Port Connect the attached power supply 2.1 Jack connection USB Port Connect USB devices, such as USB mouse and USB flash disk. Alarm/RS485 Connect to sensor/alarm device and RS485 HDMI Port...

  • Page 12: Rear Panel Zip108

    ZIP NVR USER MANUAL 1.3 Rear Panel ZIP108 Item Physical Port Connection Method Power Switch Startup and shutdown Power Port Connect the attached power supply 2.1 Jack connection USB2 Port Connect USB 2 devices, such as USB mouse and USB flash disk. USB3 Port Connect USB 3 devices Alarm/RS485...

  • Page 13: Rear Panel Zip116

    ZIP NVR USER MANUAL 1.5 Rear Panel ZIP116 Item Physical Port Connection Method Power Switch Startup and shutdown Power Port Connect the attached power supply 4 pin connector USB2 Port Connect USB 2 devices, such as USB mouse and USB flash disk. USB3 Port Connect USB 3 devices Alarm/RS485...

  • Page 14: Rear Panel Zip204 (Poe X 4 Channels)

    ZIP NVR USER MANUAL 1.7 Rear Panel ZIP204 (POE x 4 channels) Item Physical Port Connection Method Power Switch Startup and shutdown Power Port Connect the attached power supply 4 pin connector Connect USB devices, such as USB mouse and USB flash disk. Alarm/RS485 Connect to sensor/alarm device and RS485 HDMI Port...

  • Page 15: Rear Panel Zip208 (Poe X 8 Channels)

    ZIP NVR USER MANUAL 1.9 Rear Panel ZIP208 (POE x 8 channels) Item Physical Port Connection Method Power Switch Startup and shutdown Power Port Connect the attached power supply 4 pin connector USB2 Port Connect USB 2 devices, such as USB mouse and USB flash disk. Alarm/RS485 Connect to sensor/alarm device and RS485 USB3 Port...

  • Page 16: Rear Panel Zip216 (Poe X 16 Channels)

    ZIP NVR USER MANUAL 1.11 Rear Panel ZIP216 (POE x 16 channels) Item Physical Port Connection Method Power Startup and shutdown Switch Power Port Connect to the mains power supply Alarm/RS485 Connect to sensor/alarm device and RS485 E-SATA Optional - Connect to E-SATA HDD for USB2 Port recording and backup...

  • Page 17: Rear Panel Zip226 (Poe X 16 Channels)

    ZIP NVR USER MANUAL 1.13 Rear Panel ZIP226 32 channels (POE x 16 channels) Item Physical Port Connection Method Power Switches Startup and shutdown - Ensure both are switched on for startup Power Port (2) Connect to the mains power supply using dual kettle lead Alarm/RS485 Connect to sensor/alarm device and RS485 E-SATA...

  • Page 18: Remote Controller

    ZIP NVR USER MANUAL 1.15 Remote Controller All NVRs with the Device ID set to 000 will work regardless of the ID set using ID button of the remote control. To enable controlling of individual NVRs in a stack or in IR range of each other different Device IDs need to be set in each NVR.

  • Page 19: Chapter 2 Nvr Setup

    ZIP NVR USER MANUAL Chapter 2 NVR Setup 2.1 HDD Installation Always power down NVR when installing a Hard Drive HDD Installation: (1) Power down NVR, then remove screws on both sides and rear panel and then remove NVR cover. (2) Connect an HDD data cable and power cable to the main board.

  • Page 20: Chapter 3 Nvr Operation

    ZIP NVR USER MANUAL Chapter 3 NVR Operation 3.1 Using the Supplied Mouse Left Button of Mouse Right Button of Mouse Click once to choose an item in the menus and confirm your Click once to open the pop-up selection. menu on the Live Viewing screen and to exit from the Click once on a channel in Live Viewing mode to open Camera...

  • Page 21: Password Setup

    ZIP NVR USER MANUAL 3.3 Password Setup When you run the DVR for the first time, you are required to set your password immediately in order to protect your privacy. Please be sure to record your username and password and save them in a secure place.

  • Page 22: Startup Wizard

    ZIP NVR USER MANUAL Startup Wizard 3.4.1 Startup Wizard Options After NVR startup is completed, the startup wizard will be displayed. If you do not want to make any setting, you may click “Disable Smart Setup after Reboot” to cancel. Wizard setting menu includes HDD Information, Record Schedule, SystemSetup, Network Setup, Camera Setup, Email Setup and DDNS Setup.
  • Page 23 ZIP NVR USER MANUAL Record Schedule: This menu allows you to specify when the NVR records video and define the recording mode for each channel. The recording schedule lets you set up a schedule like, daily and hourly by Normal (continuous) recording, Motion recording, Smart and Alarm recording. To set the recording mode, click first on the mode radio button (Normal, Motion, Alarm or Smart), then drag the cursor to mark the slots.
  • Page 24 ZIP NVR USER MANUAL 5) Network Setup This menu allows you to configure network parameters, such as Static or DHCP. Use DHCP to find usable networking settings and then switch to Static so that address does not change. Networking is explained in more detail later in this manual.
  • Page 25 ZIP NVR USER MANUAL 7) Email Setup The Email setup below is incomplete, but note that the Encryption option if set to Auto it will automatically detect whether the setting required is for an SSL or TLS service. The SMTP Port and Server address are available from the Email service provider and if you are using a Gmail account for Email notification you must enter the security settings on your Gmail account and select “Use for Less Secure Apps.”...

  • Page 26: Alarming On Initial Setup

    ZIP NVR USER MANUAL 3.4.2 Alarming on Initial Setup Note: When an internal HDD is not connected to the NVR or the HDD is not formatted, you may find the buzzer alarm is activated. If you want to stop the buzzer alarm, enter the Menu > Setup > Exceptions >...

  • Page 27: Display Screen Status Icons

    ZIP NVR USER MANUAL 3.5.2 Display Screen Status Icons The status icons follow a similar colour coding. Red for recording and Green for triggering. The RED R indicates the camera channel is recording The GREEN M indicates the camera has detected motion but not recording The RED M indicates the camera has detected motion and is recording The GREEN I indicates the I/O alarm external sensor is triggered but not recording The RED I indicates the I/O alarm external sensor is triggered and is recording...

  • Page 28: Display Menu Bar

    ZIP NVR USER MANUAL 3.5.3 Display Menu Bar The Menu Bar is displayed by clicking the left mouse button when the mouse pointer is in the camera channel display box. It is displayed in the area in or below the camera channel, but for displays on the bottom of the screen, it is displayed above the camera channel box.
  • Page 29 ZIP NVR USER MANUAL (d) Instant Playback - Plays back last 5 minutes recording (e) Zoom – Move magnifying glass to create a box area for enlargement Click on small picture in bottom right of picture to move box around screen. (f) Colour Settings - select camera number, sharpness, bright, contrast and saturation.
  • Page 30 ZIP NVR USER MANUAL PTZ - Controls PTZ cameras...

  • Page 31: Chapter 4 Main Menu

    ZIP NVR USER MANUAL Chapter 4 Main Menu 4.1 Main Menu Access To access the main menu, right click the mouse to display the following: When setting up IP cameras click on to add new IP cameras. Once an IP cameras has been seen, the menu dropdown shown on right above is displayed that removes the fourth menu option “Add IP Camera.”...
  • Page 32 ZIP NVR USER MANUAL 2. Single Screen FUNCTION CHANNEL SELECT Click on channel for full screen display 3. Multi Screen FUNCTION MULTI CHANNEL SELECT Click on channel format required NOTE THAT DISPLAYS PRIOR 4. Start Auto- Switch TO ADDING IP CAMERAS. SEE POINT 11 BELOW. FUNCTION START SEQUENCING Click to start sequencing and click...
  • Page 33 ZIP NVR USER MANUAL 6. PTZ Tour FUNCTION INITIATE PTZ TOUR Left mouse click to start or stop 7. Stream switch FUNCTION SELECT MAINSTREAM OR SUBSTREAM Tick to select 8. Realtime FUNCTION SELECT FRAME RATE v RESOLUTION Tick to select Realtime = Resolution Priority Balanced = Resolution / Frame Rate balanced Smooth = Frame Rate Priority...
  • Page 34 ZIP NVR USER MANUAL 10. Info FUNCTION DISPLAYS NVR SETTINGS This option can provide a quick method for establishing hardware, software or networking problems. 11. Add IP Camera To access the “Add IP Camera” menu you can mouse left click on the NCD display and it will show the “Camera Add”...

  • Page 35: Menu Access - All Menus

    ZIP NVR USER MANUAL Menu Access – All Menus SETUP General / Network /Users /Alarm/ RS485 -232 /Exceptions VIDEO Output/ PTZ /Camera / Playback / Encoding SCHEDULE Alarm / Email / Record / Capture TOOLS HDD / Info / Log / Maintain BACKUP Video / Picture TURN OFF...

  • Page 36: Chapter 5 Sub-Menu Breakdown

    ZIP NVR USER MANUAL Chapter 5 Sub-Menu Breakdown 5.1 SETUP GENERAL NETWORK USERS ALARM RS485/232 EXCEPTIONS DATE & TIME IP/GATEWAY SWITCH EMAIL SETTINGS ZIP DDNS RTSP PORT FTP SETTINGS 5.1.1 Time & Date (Menu > Setup > General > Time & Date) (a) To change the date click on the date change icon to display the calendar.

  • Page 37: Dst - Daylight Saving Time

    ZIP NVR USER MANUAL 5.1.2 DST - Daylight Saving Time (Menu > Setup > General > DST) This option will allow you to set DST so that clock changes will be automatically set. 5.1.3 NTP - Network Time Protocol (Menu > Setup > General > NTP) The NTP option uses an NTP server to provide the exact GMT time.

  • Page 38: Network

    ZIP NVR USER MANUAL 5.1.4 Network (Menu > Setup > Network > IP Gateway) 5.1.4.1 IP/Gateway PPPoE This option can only be used when the NVR has a direct connection to the Internet and does not connect to a NAT router. The Internet connection must be dedicated to the NVR and no PCs, tablets or phones connected.
  • Page 39 ZIP NVR USER MANUAL HTTP Port 00080 This is the browser port and by default is port 80 DNS1 This is the primary DNS server for setting up the dynamic service when the router does not have a static public IP address. It is normally set to the same address as the gateway address. This is used by the IPPostcode.com service which will fail if the address is incorrectly set.

  • Page 40: Switch

    ZIP NVR USER MANUAL 5.1.4.2 Switch (Menu > Setup > Network > Switch) IP Address The default IP Address of the POE device. Sub Mask The default Subnet Mask of the POE device. Switch Mode: Auto Mode When the Auto mode is selected the IP camera will automatically connect via the POE connection for that channel on the NVR.

  • Page 41: Email Settings

    ZIP NVR USER MANUAL 5.1.4.3 Email Settings (Menu > Setup > Network > Email Settings) Complete the Email parameters as required by the Email service provider. Before clicking on Email Schedule, ensure that you save the parameters. The example shows parameters for a GMail account. To make it work you must enable the use for “Less Secure Apps”...
  • Page 42 ZIP NVR USER MANUAL Receiver 1 ~ 3 Enter receiver Email address with up to three receivers. Tick receivers that will receive password reset Email. (Up to 64 characters) See special note below. Interval Email will send 3 pictures over a time interval from 1 minute, 3 minutes, 5 minutes or 10 minutes (default = 10 minutes) Email Schedule Before setting the Email Schedule make sure that you have saved the Email parameters because you...

  • Page 43: Zip Ddns

    ZIP NVR USER MANUAL 5.1.4.4 ZIP DDNS (Menu > Setup > Network > ZIP DDNS) DDNS is short for Dynamic Domain Name System, a method of keeping a domain name linked to a changing IP address as most routers do not use static public IP addresses. When a user connects to the Internet, the user's ISP assigns an unused IP address from a pool of IP addresses, and this address is used only for a period of time.
  • Page 44 ZIP NVR USER MANUAL Special Note: The password emailed is only for the ZIP DDNS service and is not the password for entering the ZIP NVR menu. If the password is incorrectly entered on the ZIP DDNS setup page, the service will work until the router IP address changes and an automatic change is triggered. At this point the password is validated against that on the IPPostcode.com database and if different to that entered on the DDNS page on the NVR, access will be blocked.

  • Page 45: Rtsp Port

    ZIP NVR USER MANUAL 5.1.4.5 RTSP Port (Menu > Setup > Network > RTSP Port) The RTSP (Realtime Streaming Port) by default is set to port 1240 in the NVR but can also be used to remotely view the NVR video. The RTSP port must be opened on the router to view video streaming ...

  • Page 46: Ftp Settings

    ZIP NVR USER MANUAL 5.1.4.6 FTP Settings (Menu > Setup > Network > FTP Settings) This menu allows you to enable an FTP function to view and load captured snapshots from the NVR to a storage device over FTP.  FTP Enable Tick to enable FTP function Server IP...

  • Page 47: Users

    ZIP NVR USER MANUAL 5.1.5 Users (Menu > Setup > Users) This menu allows you to edit the user login information. There is one administrator user and six lower level user menus that are covered by permissions. The User Name for the six users and the admin user can all be changed to provide additional security.
  • Page 48 ZIP NVR USER MANUAL The user1 ~ user6 are six lower level users and passwords that can be setup by the administrator but these not only have an Edit box but a Permissions box. User Name user1 Tick to Enable – Untick Disable User ...

  • Page 49: Alarm

    ZIP NVR USER MANUAL 5.1.6 Alarm (Menu > Setup > Alarm) Alarm Input Local<-1 ~ Local<-16 or the first IP address in IP cameras Menu. Copy To Copy an alarm input setting from one channel to another or all, or from an alarm on an IP camera using IP address.
  • Page 50 ZIP NVR USER MANUAL Camera  Tick the camera box to select channels required and they will be outlined in red. If you click the box to the right of Camera, all channels will be selected. The number of channels of course depends on the model of NVR used.

  • Page 51: Rs485 / Rs232

    ZIP NVR USER MANUAL 5.1.7 RS485 / RS232 (Menu > Setup > RS485/RS232) This menu is not for setting PTZ cameras, it is for setting the NVR internal settings for the Kontrol function used in ZipVision. Protocol RS232 / RS485 (Default RS232) Baud Rate 9600 / 1200 / 2400 / 4800 (Default 9600) Data Bit 8 / 7 / 6 / 5 (Default 8)

  • Page 52: Exceptions

    ZIP NVR USER MANUAL 5.1.8 Exceptions (Menu > Setup > Exceptions) The Exceptions menu is an alert feature whereby errors or failures detected by the NVR are automatically reported by displaying the problem, sending an Email and creating and audio warning. By default all event types are enabled, audio alarmed, displayed and Emails sent.

  • Page 53: Schedule

    ZIP NVR USER MANUAL 5.2 SCHEDULE ALARM EMAIL RECORD CAPTURE SMART ** ALARM I/O ALARM I/O RECORD SETTINGS CAPTURE SETTINGS MOTION MOTION RECORD SCHEDULE CAPTURE SCHEDULE SMART EXCEPTION SMART ** Note: The SMART record option is now included in the Record Schedule 5.2.1 ALARM (Menu >...

  • Page 54: Motion - Yellow Schedule

    ZIP NVR USER MANUAL Copy To Click on the input and output devices that are to use this schedule. Note that the source device is greyed out and already ticked. Click OK and Save the schedule. Clear Clears the schedule and nothing will be triggered. Alarm Settings This button takes you back to the Setup >...

  • Page 55: Smart - Alarm Schedule Blue

    ZIP NVR USER MANUAL 5.2.1.3 Smart - Alarm Schedule Blue (Menu > Schedule > Alarm > Smart) The Smart options provide triggering and recording through video analysis. For example perimeter intrusion, line crossing, cross counting etc. The Smart Alarm Schedule relates only to smart detection triggers.

  • Page 56: Email

    ZIP NVR USER MANUAL 5.2.2 EMAIL (Menu > Schedule > Email) 5.2.2.1 ALARM IO (Menu > Schedule > Email > Alarm IO) This is the menu for scheduling Emails triggered by the alarm function. To switch off time periods when Email triggers are not required, use the left mouse button, click on a start time, then drag the mouse across to end time.

  • Page 57: Motion

    ZIP NVR USER MANUAL 5.2.2.2 MOTION (Menu > Schedule > Email > Motion) This is the menu for scheduling Emails triggered by the motion function. To switch off time periods when motion triggers are not required, use the left mouse button, click on a start time, then drag the mouse across to end time.

  • Page 58: Exception

    ZIP NVR USER MANUAL 5.2.2.3 Exception (Menu > Schedule > Email > Exception) This is the menu for scheduling Emails triggered by the exception function. To switch off time periods when exception triggers are not required, use the left mouse button, click on a start time, then drag the mouse across to end time.

  • Page 59: Smart

    ZIP NVR USER MANUAL 5.2.2.4 SMART (Menu > Schedule > Email > Smart) This is the menu for scheduling Emails triggered by the Smart function. To switch off time periods when exception triggers are not required, use the left mouse button, click on a start time, then drag the mouse across to end time.

  • Page 60: Record

    ZIP NVR USER MANUAL 5.2.3 RECORD (Menu > Schedule > Record) 5.2.3.1 Record Settings (Menu > Schedule > Record > Record Settings) Camera CAM1 ~ CAM16 (NOTE: For use only on cameras that are connected to your NVR) Select the input from the list provided. Copy To (Displays all cameras that could be used on the NVR) The source is greyed out.

  • Page 61: Record Schedule

    ZIP NVR USER MANUAL 5.2.3.2 Record Schedule (Menu > Schedule > Record > Record Schedule) Note this menu now includes the Smart record option This menu sets the record times per week for Alarm triggers, Motion Detection, Normal 24x7 continuous recording and Smart recording. Camera CAM1 ~ CAM16 (NOTE: For use only on cameras that are connected to your NVR)

  • Page 62: Capture

    ZIP NVR USER MANUAL 5.2.4 Capture (Menu > Schedule > Capture) 5.2.4.1 Capture Settings (Menu > Schedule > Capture > Capture Settings) (This option not available on 4 channel NVR models) This menu allows you to capture pictures either automatically and/or manually. This menu and schedule must be completed to provide the capture function.

  • Page 63: Capture Schedule

    ZIP NVR USER MANUAL 5.2.4.2 Capture Schedule (Menu > Schedule > Capture > Capture Schedule) This menu sets the capture record periods per week for Smart, Alarm, Motion and Normal 24x7 captures. Camera CAM1 ~ CAM16 (NOTE: For use only on cameras that are connected to your NVR) Select the input from the list provided.

  • Page 64: Smart

    ZIP NVR USER MANUAL 5.2.5 Smart (Menu > Schedule > Smart) NOTE: This menu has now been included in the Record Menu Schedule and is no longer a separate option. This menu sets the Smart record periods per week on normal 24x7 period. Camera CAM1 ~ CAM16 (NOTE: For use only on cameras that are connected to your NVR)

  • Page 65: Video

    ZIP NVR USER MANUAL Video (Menu > Video) OUTPUT CAMERA ENCODING SMART PLAY BACK PTZ INTERFACE IP CAMERAS MAINSTREAM PERIMETER INTRUSION CAMERA OSD MENU SUBSTREAM LINE CROSSING PLAYBACK CAMERA SETTINGS MOBILESTREAM STATIONARY OBJECT ENCODING MOTION DETECTION PEDESTRIAN DETECTION SMART PRIVACY MASK FACE DETECTION ZIP CHANNEL CROSS COUNTING...

  • Page 66: Ptz

    ZIP NVR USER MANUAL 5.3.2 PTZ (Menu > Video > PTZ) 5.3.2.1 PTZ Interface (Menu > Video > PTZ > PTZ Interface) When using IP PTZ cameras if you are controlling them through the NVR you do not need to use RS485 and you will need the default option for Signal Type as Network.
  • Page 67 ZIP NVR USER MANUAL Protocol Pelco-D / Pelco-P (Default Pelco-D) Baud Rate 1200 / 2400 / 4800 / 9600 (Default 2400) Data Bit 8 / 7 / 6 / 5 (Default 8 ) Stop Bit 1 / 2 (Default 1 ) Parity None / Odd / Even / Mark / Space Address...

  • Page 68: Ptz

    ZIP NVR USER MANUAL 5.3.2.2 PTZ (Menu > Video > PTZ > PTZ) Camera CAM1 ~ CAM16 (NOTE: For use only on cameras that are connected to your NVR) Select the input from the list provided. Preset Enter preset number 001 ~ 255 (preceding zeroes are allowed) Set = set preset in camera Clear = clear preset in camera Clear All = clears all presets in camera Call = calls preset in camera Tour...
  • Page 69 ZIP NVR USER MANUAL PTZ Control Option This PTZ Control Option has two modes, manual and auto. These are generic settings and may not operate all IP PTZ cameras due to available options in the camera or incompatibility issues. Manual mode In manual mode you can move the camera, adjust speed, call a preset, zoom, focus and iris adjustment and put on 360 degree scan.

  • Page 70: Camera

    ZIP NVR USER MANUAL 5.3.3 Camera (Menu > Video > Camera) This is an example only and settings have been altered for display purposes only 5.3.3.1 IP Cameras (Menu > Video > Camera > IP Cameras) This denotes a camera has been detected on the network Camera This is the Cam number and represents the NVR channel number Blank box...
  • Page 71 ZIP NVR USER MANUAL Model No. This displays the internal IP camera model number Protocol This displays the IP camera protocol Examples … Onvif _enhanced / Onvif_standard / ZIP A MAC Address This is the MAC address of the IP device Software Version This is the firmware level in the IP device Example A Edit NVR Settings Example B Edit IP Cam Settings...
  • Page 72 ZIP NVR USER MANUAL User Defined Add The User Defined Add shows a list of cameras seen on the network The next spare camera slot for adding to the NVR list as depicted by the or for editing using the IP camera settings depicted by the Recommend using the option above.

  • Page 73: Osd Menu

    ZIP NVR USER MANUAL 5.3.3.2 OSD Menu (Menu > Video > Camera > OSD Menu) Camera CAM1 ~ CAM16 (NOTE: For use only on cameras that are connected to your NVR) Select the input from the list provided. Name Provide a camera name maximum 35 characters Display Name Tick to display name ...

  • Page 74: Camera Settings

    ZIP NVR USER MANUAL 5.3.3.3 Camera Settings (Menu > Video > Camera > Camera Settings) Whilst access to IP camera menus is best accomplished direct through the IP camera, the NVR provides a generic list of camera settings that can for convenience, be accessed via the NVR. If using the Zip IP cameras the options will directly relate to these cameras but of course different cameras, will have different menus and options, so these settings may or may not be applicable.
  • Page 75 ZIP NVR USER MANUAL  Tick to set Wide Dynamic Range Automatically adjusts brightness and contrast in a dark area with bright light sources Mid / OFF / Low / High (Automatic Gain Control) Useful in changing light environments – video image brighter in dark areas White Balance Auto / Manual / Indoor Manual allows changes to Red, Green and Blue colours...

  • Page 76: Motion Detection

    ZIP NVR USER MANUAL 5.3.3.4 Motion Detection (Menu > Video > Camera > Motion Detection) Camera CAM1 ~ CAM16 (NOTE: For use only on cameras that are connected to your NVR) Select the input from the list provided.  Enable Tick to enable motion detection for this channel.
  • Page 77 ZIP NVR USER MANUAL  Send Email Tick to send Email when motion alarm detected  Full Screen Tick to enable full screen display when motion detected Camera and so on Tick to record on all channels when this box ticked – rarely used. By default the channel to be recorded is the channel selected at the top of this menu so if CAM1 is enabled then channel 1 box is shown in red and is the only channel recorded.

  • Page 78: Privacy Mask

    ZIP NVR USER MANUAL 5.3.3.5 Privacy Mask (Menu > Video > Camera > Privacy Mask) The Privacy Mask menu allows you to mask up to 4 areas on each camera that can be edited to meet council intrusion guidelines. The feature depends on whether the IP camera initially has a privacy masking facility and if so, the IP cameras are on the ONVIF Enhanced protocol.

  • Page 79: Zip Channel

    ZIP NVR USER MANUAL 5.3.3.6 ZIP Channel (Menu > Video > Camera > Zip Channel) The Zip Channel menu is for setting up the multi-channel viewing option that can be used in the client program called ZIPVision and via the browser. All selected IP channels can be viewed within the confines of one channel display.
  • Page 80 ZIP NVR USER MANUAL  Enable ZIP Channel Encoding Tick to enable Zip Channel Encoding Frame Rate 1 / 2 / 3 / 4 / 5 / 6 Frames per second (Default = 6) Max.Bitrate Mode General Max.Bitrate(Kbps) 160 / 192 / 224 / 256 / 320 / 384 /448 / 512 / 640 /768 (Default = 512) Mode 1x1 / 2x2 / 1+5 / 1+7 / 3x3 / 4x4 (Default = 2x2)

  • Page 81: Playback

    ZIP NVR USER MANUAL 5.3.4 Playback (Menu > Video > Playback) The playback menu can playback all channels detailed in the Playback Camera list below the calendar. The list displays the cameras having recorded data for the day selected. The example shows a grey background on 30 Jan 2018 so on this day CAM 1 with Type All (all record types), has recorded data.
  • Page 82 ZIP NVR USER MANUAL 5.3.4.1 Playback Screen The playback screen will display the required number of channels selected from the previous page (see above) and open the appropriate full or multi-screen display and commence playback automatically. Alternatively this playback screen can be accessed directly by clicking the Playback menu in the dropdown Main Menu.
  • Page 83 ZIP NVR USER MANUAL return to previous menu/screen Calendar The calendar shows each month from Year 2000 ~ 2036. The day selected for playback will be greyed out and a red triangle in bottom right hand corner confirms there is recorded data for this day.
  • Page 84 ZIP NVR USER MANUAL This is the Clip option. Left click on the scissors to start the clip and click again to stop the clip. This will record the playback. You will then get the following screen display. Ensure a memory stick is plugged into the NVR and formatted and select the format Qzip to use the Vzip Player, AVI or MP4 according to filetype required.
  • Page 85 ZIP NVR USER MANUAL 5.3.5 Encoding (Menu > Video > Encoding) The Encoding menu allows you to set individual resolution, frame rate, encoding, bit rate type and mode, and bitrate Kilobits per second for Mainstream, Substream and Mobilestream. Mainstream is used for recording to NVR hard drive, Substream is for network viewing and Mobilestream for mobile phone viewing.
  • Page 86 ZIP NVR USER MANUAL Video Type H264 / H265 (Default H264) Must reflect the IP camera setting. H265 is an algorithm for compression of data that is classed as High Efficient Video Coding (HEVC) that gives you almost double recording time on the Hard Drive compared to H264. Note: H265 will give you almost double recording time on Hard Drive Bitrate Type Constant or Variable...
  • Page 87 ZIP NVR USER MANUAL Camera CAM1 ~ CAM16 (NOTE: For use only on cameras that are connected to your NVR) Select the input from the list provided. Resolution Select appropriate resolution 320 x 240 640 x 480 1280 x 720 = 912,600 Frame Rate 1 ~ 25 (Default 10 frames per second) Video Type...
  • Page 88 ZIP NVR USER MANUAL 5.3.5.3 Mobilestream (Menu > Video > Encoding > Mobilestream) These settings are for encoding parameters for viewing on a mobile phone via a network connection. Similar to the substream settings, the mobilestream settings can also be used alongside mainstream as they do not affect mainstream settings used for writing to the hard drive, as all they do is to allow even lower bandwidth settings to be used for viewing by mobile phones over the network, again alleviating network bottlenecks and reducing bandwidth.
  • Page 89 ZIP NVR USER MANUAL Bitrate Mode Predefined or User Defined Predefined is used if you want to use NVR predefined settings or if you wish to use your own settings then select User Defined mode. Bitrate Pre-defined (see list below) or User- Defined (8 ~ 1536 Kbps) 8 / 16 / 24 / 32 / 48 / 64 / 80 / 96 / 128 / 160 / 192 / 224 / 256 / 320 / 384 / 448 / 512 / 768 / 1024 / 1536 Kbps The bitrate corresponds to the speed of data transfer that the NVR will use to display video.
  • Page 90 ZIP NVR USER MANUAL 5.3.6 Smart (Menu > Video > Smart) (Enable only Group 1 or Group 2 options) Uses ONVIF Enhanced The Smart option allows you to start recording when certain areas are entered or exited, when stationary objects are moved, when people are detected, and provides special options for face detection and counting when lines are crossed.
  • Page 91 ZIP NVR USER MANUAL Post Recording： 30 secs / 1 min / 2 min / 5 min When the alarm is triggered this option sets the time period for recording after the trigger expires. The recording is made to the storage device used by the NVR. Dwell Time: The external output alarm time can be set to 10, 20, 40 and 60 seconds.
  • Page 92 ZIP NVR USER MANUAL Camera and so on Tick to record on all channels when this box ticked – rarely used. By default the channel to be recorded is the channel selected at the top of this menu so if CAM1 is enabled then channel 1 box is shown in red and is the only channel recorded.
  • Page 93 ZIP NVR USER MANUAL 3. Using the mouse, click on the screen to set 4 points creating a box defining the boundaries of the Perimeter Detection Area. This box must be a convex polygon and not a concave polygon. Example of a Convex Polygon Example of a Concave Polygon ...
  • Page 94 ZIP NVR USER MANUAL Dwell Time: The external output alarm time can be set to 10, 20, 40 and 60 seconds. Area Click on Setup to display example: Setup Rule Number 1 ~ 4 You can have up to 4 Line Crossing rules. Rule Switch Enable / Disable Rule Type...
  • Page 95 ZIP NVR USER MANUAL Camera and so on Tick to record on all channels when this box ticked – rarely used. By default the channel to be recorded is the channel selected at the top of this menu so if CAM1 is enabled then channel 1 box is shown in red and is the only channel recorded.
  • Page 96 ZIP NVR USER MANUAL 3. Using the mouse, click on the screen and draw a line between two points ensuring the rule covers the crossing of the detection line in the required direction. The angle of the line will automatically select whether the direction is from A to B or B to A. 4.
  • Page 97 ZIP NVR USER MANUAL Dwell Time: The external output alarm time can be set to 10, 20, 40 and 60 seconds. Area Click on Setup to display example: Setup Rule Number 1 ~ 4 Number of Stationary Object Detection rule boxes. Rule Switch Enable / Disable Rule Type...
  • Page 98 ZIP NVR USER MANUAL Camera and so on Tick to record on all channels when this box ticked – rarely used. By default the channel to be recorded is the channel selected at the top of this menu so if CAM1 is enabled then channel 1 box is shown in red and is the only channel recorded.
  • Page 99 ZIP NVR USER MANUAL 3. Using the mouse, click on the screen to set 4 points creating a box defining the boundaries of the Stationary Object Detection Area. This box must be a convex polygon and not a concave polygon. Example of a Convex Polygon Example of a Concave Polygon ...
  • Page 100 ZIP NVR USER MANUAL Audible Warning Disable / 10 / 20 / 40 / 60 seconds (Default = Disable) Post Recording： 30 secs / 1 min / 2 min / 5 min When the alarm is triggered this option sets the time period for recording after the trigger expires. The recording is made to the storage device used by the NVR.
  • Page 101 ZIP NVR USER MANUAL Camera and so on Tick to record on all channels when this box ticked – rarely used. By default the channel to be recorded is the channel selected at the top of this menu so if CAM1 is enabled then channel 1 box is shown in red and is the only channel recorded.
  • Page 102 ZIP NVR USER MANUAL 3. Using the mouse, click on the screen to set 4 points creating a box defining the boundaries of the Pedestrian Detection Area. This box must be a convex polygon and not a concave polygon. Then click Save. Example of a Convex Polygon Example of a Concave Polygon ...
  • Page 103 ZIP NVR USER MANUAL Audible Warning Disable / 10 / 20 / 40 / 60 seconds (Default = Disable) Post Recording： 30 secs / 1 min / 2 min / 5 min When the alarm is triggered this option sets the time period for recording after the trigger expires. The recording is made to the storage device used by the NVR.
  • Page 104 ZIP NVR USER MANUAL Camera and so on Tick to record on all channels when this box ticked – rarely used. By default the channel to be recorded is the channel selected at the top of this menu so if CAM1 is enabled then channel 1 box is shown in red and is the only channel recorded.
  • Page 105 ZIP NVR USER MANUAL 3. Using the mouse, click on the screen to set 4 points creating a box defining the boundaries of the Face Detection Area. This box must be a convex polygon and not a concave polygon. Then click Save. Example of a Convex Polygon Example of a Concave Polygon ...
  • Page 106 USER MANUAL 5.3.6.6 CC Group 2 (Menu > Video > Smart > Cross Counting) (Need to disable any Group 1 options) Purpose of Function The purpose of this option is to calculate the number of pedestrian movements or objects crossing a line either from A to B or from B to A and produce analytical statistics over a time period.
  • Page 107 USER MANUAL Area Click on Setup to display example: Setup Rule Number 1 (Only 1 rule for Cross Counting) Rule Switch Enable / Disable Rule Type Object or Pedestrian Note that using Pedestrian requires the complete body crossing the line whereas the Object settings detect all objects and partial bodies.
  • Page 108 USER MANUAL Camera and so on Tick to record on all channels when this box ticked – rarely used. By default the channel to be recorded is the channel selected at the top of this menu so if CAM1 is enabled then channel 1 box is shown in red and is the only channel recorded.
  • Page 109 USER MANUAL 3. Using the mouse, click on the screen and draw a line to denote a boundary line that when crossed by a person or an object/part person (from side A to side B for entry, or from side B to side A to exit) is used to calculate the number of movements. You can change entry direction by dragging the line slightly off vertical.
  • Page 110 USER MANUAL TOOLS INFO MAINTAIN SMART ANALYSIS INFO DISK GROUP CAMERA INFO RECORD INFO 5.4.1 5.4.1.1 HDD Menu > Tools > HDD This menu provides information on the Hard Drive including the hard drive number, use, group, status, free space, total size in GigaBytes, Free Time and Edit option. This number is the drive bay number used in the NVR for the HDD.
  • Page 111 USER MANUAL Status Not formatted / OK When a hard drive is connected, the NVR will automatically detect whether the HDD is normal or not. If it is normal then it will display “OK.” If it is not formatted it will display “Not formatted.” Free/Total (Value Gb / Value Gb) Free refers to the Gigabytes of Hard Drive space currently available.
  • Page 112 USER MANUAL Overwrite Select from standard overwrite / OFF no overwrite / or specific days Do not overwrite when HDD is full Auto (Default) Automatically overwrite oldest data when HDD is full 1Day Overwrite when 1 day old irrespective of HDD capacity 3Days Overwrite when 3 days old irrespective of HDD capacity 7Days...
  • Page 113 USER MANUAL 5.4.1.2 Disk Group Menu > Tools > Disk Group This menu is used to select the Disk Group Type and associate it with the required channels. The Disk Group Type is setup in the HDD menu (see HDD menu settings) under Edit and can be either “Read Write Disk”, “Redundancy Disk”...
  • Page 114 USER MANUAL need to use Disk Group Type “Redundancy Disk Group” and say “Redundancy Disk Group 2” that allows duplicate channel recording. See example below using three hard drives on a 16 channel NVR: Example using Record Groups and Redundancy Group Group1 Gb left/available Group2...
  • Page 115 USER MANUAL 5.4.2 INFO 5.4.2.1 Info Menu > Tools > Info > Info The purpose of the Information page is to provide most of the current important settings in the NVR on a single page. To aid problem investigations the INFO page provides the model and serial number of the product to identify it.
  • Page 116 USER MANUAL 5.4.2.2 Camera Info Menu > Tools > Info > Camera Info The Camera Info page provides information about all the cameras connected to the NVR whether on-line or off-line, the resolution for Mainstream, Substream and Mobilestream, and whether the IP camera supports motion detection and privacy masking.
  • Page 117 USER MANUAL 5.4.2.3 Record Info Menu > Tools > Info > Record Info The Record Info page provides information about cameras on the NVR and their recording status, stream type, frame rate, bit rate and resolution. Camera Camera number Record State Enable or Disable as set in Schedule>Record>Record Settings Stream Type Mainstream/Substream as set in Schedule>Record>Record Settings...
  • Page 118 USER MANUAL 5.4.3 Menu > Tools > Log The Log is useful for tracking faults or locating alarm triggers such as motion detection and in many cases provide a pointer to recorded data held on the hard drive/s. The Log itself is not held on the hard drive/s but held in volatile memory.
  • Page 119 USER MANUAL Start Date DD/MM/YYYY Click on the calendar icon to change date (Default = Todays Date) Start Time HH:MM:SS Click in time field to display number box (Default = 00:00:00 and enter the start time required. End Date DD/MM/YYYY Click on the calendar icon to change date (Default = Todays Date) End Time HH:MM:SS...
  • Page 120 USER MANUAL 5.4.4 Maintain Menu > Tools > Maintain The maintenance menu performs a number of tasks. 1. It allows the selection of a user, 2. Performs an auto reboot on a scheduled basis, 3. Performs a firmware upgrade on the NVR, 4.
  • Page 121 USER MANUAL Loads the NVR default settings Load Default If you wish to default the NVR back to manufacturer’s settings, click on ALL and then 555555 SAVE. The NVR will then reboot and require the default password . You then need to enter and confirm a new password. You can also default settings regarding functions.
  • Page 122 USER MANUAL Default Defaults the maintain menu Save Saves the menu changes Cancel Cancels changes made since previous save.
  • Page 123 USER MANUAL 5.4.5 Smart Analysis Menu > Tools > Smart Analysis 5.4.5.1 Cross Counting Daily Report Menu > Tools > Smart Analysis This option provides a statistical report for a Daily, Monthly or Annual Extract for Object or Pedestrian movement moving from A to B or from B to A. Further reports are available in Histogram or Line Chart format when you use Smart Analysis direct through the Zip IP cameras.
  • Page 124 USER MANUAL 5.4.5.2 Cross Counting Weekly Report Menu > Tools > Smart Analysis The Cross Counting Weekly Report provides daily totals for a week (Example) 5.4.5.3 Cross Counting Monthly Report Menu > Tools > Smart Analysis The Cross Counting Monthly Report provides daily totals for a month (Example) 5.4.5.4 Cross Counting Annual Report Menu >...
  • Page 125 USER MANUAL Backup Menu > Backup BACKUP VIDEO PICTURE The backup menu covers two recording headings, Video and Picture. Video covers continuous recording and Picture is for captured frames. 5.5.1 Video Menu > Backup > Video Video Backup consists of Normal recording i.e continuous, Motion recording, Motion and Alarm recording, Alarm recording, Smart recording plus All i.e all these categories.
  • Page 126 USER MANUAL Quick Backup Press button and all files located within start and end time will be scheduled for backup without selecting files to the left of the camera ID. A Backup Type request box then needs to confirmed and saved, stipulating whether Qzip, AVI or MP4 file format is required.
  • Page 127 USER MANUAL 5.5.2 Picture Menu > Backup > Picture (Not available on 4 channel NVR models) Picture backup consists of recording captured frames for Normal recording i.e continuous, Motion recording, Motion and Alarm recording, Alarm recording, Smart recording, Manual recording, plus All i.e all these categories under the Picture heading. Date DD/MM/YYYY Click on the calendar icon to change...
  • Page 128 USER MANUAL Used to select a single file or selection of files. Camera ID Camera ID searched for backup Type File Type searched for. N for normal, M for Motion, A for Alarm, S for Smart. Date Date searched for Time Start time entered for search Size...
  • Page 129 USER MANUAL Chapter 6 Connecting IP Cameras This chapter covers the connection of IP cameras to the NVR. The way cameras have to be configured depends on whether you are using an NVR with PoE switch included or not and whether you are using Zip IP cameras or non-Zip IP cameras. If you are using an NVR with a PoE switch included there are a number of advantages.
  • Page 130 USER MANUAL NVR + POE switch included (Models ZIP204/ZIP208/ZIP216/ZIP226) 6.1.1 Preparation The first step is to power up the NVR with no IP cameras connected to it. You will be prompted with a request for the admin password. Enter 555555 and you will be asked to change the password.
  • Page 131 USER MANUAL 6.1.3 Using non-Zip cameras If you wish to add non-Zip cameras to the POE switch, you will need to ensure that the IP addresses of these cameras are unique and are in the 192.168.10 range and they do not duplicate the Zip cameras already connected to the NVR.
  • Page 132 USER MANUAL 6.1.3.3 User Defined Add Display box 1 shows a list of IP devices on the internal switch and on the network that have not been setup on the NVR. Display box 2 shows the setup for the next camera/device to be added to your NVR. Display box 3 shows the current list of cameras/devices configured on your NVR.
  • Page 133 USER MANUAL User Defined Add (cont.) You will now see the Non-Zip IP camera, connected to the internal switch as Camera 3 displayed in Box 3 with a green state. You will also see that Box 2 now displays basic settings for the next camera to be added i.e Cam4.
  • Page 134 USER MANUAL 6.1.3.4 Quick Add (cont.) IP cameras have now been added. 6.1.3.5 Connecting an External Switch to the NVR If you have an External switch with IP cameras and want to connect to this range of NVRs, you must first ensure that the internal NVR switch is taken out of auto mode by going into Menu >...
  • Page 135 USER MANUAL The Two IP cameras on the external switch can now be added by going into Menu > Video > Camera > IP Cameras and clicking on the Auto Assign IP to Camera(s) box to allow the NVR to automatically assign IP addresses to the two cameras. Alternatively you may use the User Defined Add or Quick Add but will need add cameras individually and change IP addresses to avoid clashes with duplicated IP addresses.
  • Page 136 USER MANUAL NVR non- POE switch (Models ZIP104/ZIP108/ZIP116) If you are installing an NVR which is non-PoE, it will be the ZIP104, ZIP108 or ZIP116. These units accept a LAN only connection, so IP cameras connected to them must be on the correct subnet. So if your LAN connection is on 192.168.0. > range the cameras need to have their addresses changed to the same subnet.
  • Page 137 USER MANUAL 6.2.3 Adding Alien DVR Channels to A ZIP NVR To add an Alien DVR stream to a ZIP NVR it is necessary to add a custom protocol for each channel of the DVR. 1. For NVRs with built in switch make sure that the switch is set to manual in Menu > Setup >...
  • Page 138 USER MANUAL Chapter 7 Resource Limitations This chapter provides guidance on resource limitations and covers NVR resources, Recording & Playback Resolutions, Zip NVR PoE Power Resources and Hard Drive Space Resources. NVR Resources, Recording & Playback Resolutions Model ZIP204 ZIP208 ZIP216 ZIP226 PoE/Network Cameras...
  • Page 139 USER MANUAL ZIP NVR PoE Power Resources Power resources can be calculated for the ZIP204 and ZIP208 when using IP cameras and hard drives. The calculation can be made by using the Total Power wattage and deducting the mainboard and total hard drive wattage and then dividing the remainder by the number of IP ports.
  • Page 140 USER MANUAL ZIP NVR Hard Drive Recording Resources This section covers information on hard drive recording times and provides a guide on average expected recording times. This is because every captured frame will take up different hard drive resource and will predominantly depend on the complexity of the picture frame and the amount of hard drive space needed to store the compressed data.
  • Page 141 USER MANUAL 7.3.2 Details of suggested Bitrate Settings The IP camera bitrate settings need to be set correctly to agree with the resolution settings, to obtain the best quality pictures. The above table shows the camera maximum resolution, the display aspect ratio, pixels horizontal and vertical and the resulting pixel count.
  • Page 142 USER MANUAL Using the Camera Data A and/or Zip Unit method C, populate the list of IP cameras and settings in B. When complete use the CLICK options in D for Disk Space in Tb (TerraBytes) and record times for help in Hours or Days.
  • Page 143 USER MANUAL Chapter 8 Password Recovery 8.1 Recovering using Forgot Password option When you run the NVR for the first time, you are required to set your password immediately in order to protect your privacy. Please be sure to record your username and password and save them in a secure place.
  • Page 144 USER MANUAL admin 555555 The default user and password for the ZIP NVR is but you will need to change this to your own password. DO NOT USE 12345 if the DVR is on a network as this is too weak and easily accessed by malware. Recommend using alpha/numeric/special characters password of 12 ~ 16 characters for a strong password.
  • Page 145 USER MANUAL Chapter 9 Live View Introduction to Live View Live view displays the video from each camera in real time. After signing on to your NVR, the NVR will automatically enter Live View mode when powered on. All NVRs have VGA and HDMI outputs but no analogue.
  • Page 146 USER MANUAL entering the field in the Camera Name box. Then click OK. To delete just remove the name by deleting it, click on OK and exit the menu. 9.1.5 Display Screen Status Icons The status icons follow a similar colour coding. Red for recording and Green for triggering.
  • Page 147 USER MANUAL 9.1.6 Display Menu Bar The Menu Bar is displayed by clicking the left mouse button when the mouse pointer is in the camera channel display box. It is displayed in the area in or below the camera channel, but for displays on the bottom of the screen, it is displayed above the camera channel box.
  • Page 148 USER MANUAL (d) Instant Playback - Plays back last 5 minutes recording (e) Zoom – Move magnifying glass to create a box area for enlargement Click on small picture in bottom right of picture to move box around screen. (f) Colour Settings - select camera number, sharpness, bright, contrast and saturation.
  • Page 149 USER MANUAL PTZ - Controls PTZ cameras The PTZ option is generic and therefore different models of IP-PTZ cameras will require different methods for setting presets, tours, patterns and linear scans. By clicking on the PTZ Settings button, options are displayed for running the above functions, but compatibility will depend on whether the IP-PTZ camera can use these command structures.
  • Page 150 USER MANUAL 9.1.7 ZIP Channel The Zip Channel menu is for setting up the multi-channel viewing option that can be used in the client program called ZIPVision or via the browser. Whilst it is setup in the NVR menu (Menu > Video > Camera > Zip Channel) it is not viewed using the NVR monitor display.
  • Page 151 USER MANUAL  Enable ZIP Channel Encoding Tick to enable Zip Channel Encoding Frame Rate 1 / 2 / 3 / 4 / 5 / 6 Frames per second (Default = 6) Max.Bitrate Mode General Max.Bitrate(Kbps) 160 / 192 / 224 / 256 / 320 / 384 /448 / 512 / 640 /768 (Default = 512) Mode 1x1 / 2x2 / 1+5 / 1+7 / 3x3 / 4x4 (Default = 2x2)
  • Page 152 USER MANUAL 9.1.8 How to Covert an IP camera connected to the NVR There is an option in the NVR menu for coverting an IP camera channel so that the channel still records as normal, but no video display is produced. As this option is embedded in the NVR firmware, it only affects video displays accessed by the NVR.
  • Page 153 USER MANUAL Chapter 10 PTZ Control 10.1 General information about IP-PTZ camera telemetry codes This chapter details the PTZ Control functionality. This is a generic function in that it provides a standardised approach to setting up presets, tours, patterns and auto scans. The standards used will only apply to IP PTZ cameras that use these standards.
  • Page 154 USER MANUAL 10.3 IP-PTZ Telemetry using the NVR Enter the menu by selecting Menu > Video > PTZ > PTZ Selecting Camera When clicking in the camera box, select the IP-PTZ camera from the dropdown list. 10.3.1 Setting or Calling a Preset A preset point is a video position that a PTZ camera can return to when called.
  • Page 155 USER MANUAL 10.3.2 Setting or Calling a Tour A Tour/Patrol is a list of preset points for the camera to move to in a cycle. Set creates the tour and Call runs the tour. 10.3.2.1 Entering a Tour number In the Tour box enter a tour number 001 ~ 008 (preceding zeroes are allowed) 10.3.2.2 Selecting a Tour Action...
  • Page 156 USER MANUAL 10.3.3.3 Stop = ends pattern record 10.3.3.4 Clear All = clears pattern in camera Call = calls pattern in camera 10.3.3.5 Call = runs pattern 10.3.4 Setting Linear Scan There is only one linear scan. You provide a left and right limit and the PTZ moves from left to right and from right to left until you click stop.
  • Page 157 USER MANUAL Chapter 11 Record Settings 11.1 Configuring Recording Parameters 11.1.1 Make sure that the HDD has been installed and formatted. This can be checked by entering NVR menu: Menu > Tools > HDD Refer to section 5.4.1 for details on hard drive setup, group and mode options. 11.1.2 Check that the IP camera has been setup correctly in the Encoding menu.
  • Page 158 USER MANUAL 11.2 Record Schedule Enter Menu > Schedule > Record > Record Schedule. This menu allows you to specify when the NVR records video and defines the recording mode for each channel. Special Note that all schedules are enabled on a 24x7 basis so if you require to use either constant record (Normal), motion detection (Motion), alarm recording (Alarm) or smart recording options (Smart) - which is to be included in this schedule soon, you do not have to switch on the schedule.
  • Page 159 USER MANUAL 11.2.1 By default all options are set for scheduling a recording, so all recording coloured lines are displayed. You can easily add or remove options using a mouse. If you were for example, scheduling motion detection recording only, click on the Alarm radio button and then position mouse in the top left hand corner.
  • Page 160 USER MANUAL Now click on the Normal Green Radio button and using the mouse click on the first green record position top left of the schedule and drag across and down to the last green record position and release mouse button to display just a motion recording menu.
  • Page 161 USER MANUAL 11.3.2 Motion Detection Recording (Motion) All motion detection recording schedules are enabled by default for 24x7 recording see Menu > Schedule > Record > Record Schedule but Motion Detection recording see Menu > Video > Camera > Motion Detection requires recording to be enabled. Note that when you access the menu, check that the correct camera number is selected and you must also setup a motion detection area by clicking on the Area Setup box.
  • Page 162 USER MANUAL untick Continuous Record The picture above shows you where to switch off The picture above shows the playback all recording. Menu > Schedule > Record > timeline where Normal (Continuous Record Settings so no NVR recording takes place Recording) in Green is overlaid by at all.
  • Page 163 USER MANUAL 11.3.3 Alarm Recording (Menu > Setup > Alarm) All Alarm schedules are enabled by default for triggering and for 24x7 recording. All that is required is to check/amend the triggering settings in Menu > Setup > Alarm and then physically connect the alarm trigger i.e a volt free switch to the alarm channel and ground on the back of the NVR.
  • Page 164 USER MANUAL As stated above these two schedules are on a 24/7 schedule by default but are only accessed when the triggering criteria is reached and the physical switch on the NVR closes or opens, dependent on whether the switch connected to the NVR is set to normally open or normally closed.
  • Page 165 USER MANUAL 11.3.4 Smart Recording (Menu > Video > Smart) The Smart Recording function allows you to start recording when certain areas are entered or exited, when stationary objects are moved, when people are detected, and provides special options for face detection and counting when lines are crossed. These options are Perimeter Intrusion Detection, Line Crossing Detection, Stationary Object Detection, Pedestrian Detection, Face Detection and Cross Counting.
  • Page 166 USER MANUAL If you select the camera but are unable to click the Enable box, it is likely that the camera is not a ZIP IP camera that supports the ZIP NVR protocol ONVIF Enhanced. The Smart option is only supported under this protocol. If you are having problem using a mixture of Smart options remember that there are only two main options.
  • Page 167 USER MANUAL 11.3.5 Audio Recording (Menu > Video > Encoding) The Zip NVR has no audio input as the IP camera does the encoding and synchronisation of audio with the video rather than the NVR. This means that if you need audio on a specific channel you must use an IP camera with an audio input and output.
  • Page 168 USER MANUAL If you left click in the channel picture you want to capture, a menu bar is displayed as shown above. If you left click on the camera icon Camera Image, and get the message below, you havn’t setup Manual capture. Otherwise you have captured one frame.
  • Page 169 USER MANUAL Chapter 12 Playback 12.1 Playback Menu > Video > Playback There are two methods of running a playback. You can enter the menu, select video and playback and you will see the menu below left. This allows you to use the Search option so that for example you can establish whether you have recorded data for a day in a month, the channels that have recordings and by changing the start and end time and clicking on Play, whether there are recordings for this time period.
  • Page 170 USER MANUAL The Playback Type has three categories. General, Event and Picture. General will playback 24x7 recorded files, Event will playback Motion, Alarm or Smart recordings and Picture plays back still images recorded. The display screen will show playback of channels selected when accessing this screen via Menu>...
  • Page 171 USER MANUAL Playback Options Click to provide full screen display without calendar, camera list, playback options and timelines. Right click mouse to return to normal display. Forward Speed Reverse Speed Speed Slow Speed Stop Playback Pause Use the magnifier to enlarge an area in playback mode by drawing a box on the screen in the area required.
  • Page 172 USER MANUAL Playback Timeline The timeline can be set for a 24 hour, 2 hour, 1 hour or 30 minute display by clicking on the options on bottom left of screen. To the left of the calendar you will see whether playback is in play, stop, pause, forward or reverse playback or speed.

  • Page 173: Playback Screen

    USER MANUAL 3. Click on date 4. Check channel has recordings (must have red box with right hand corner in red) 5. Click on Play button 6. Playback screen now displays calendar with day selected marked 7. Click on Playback Type (General drop down arrow) 8.
  • Page 174 USER MANUAL Chapter 13 Backup The backup menu covers two types of recording, Video and Picture. Use the video backup option for backing up streamed video i.e continuous recording, motion, alarm and smart recordings, and picture backup for captured frames. 13.1 Backup Video 13.1.1 Video Menu >...
  • Page 175 USER MANUAL Camera ID Camera ID number Camera ID selected for backup Type All / Normal / Motion / Motion & Alarm / Motion or Alarm /Alarm / Smart If you only have one type or multiple types of recording files, whatever they are, the best option is to leave Type on the All option.
  • Page 176 USER MANUAL End Time End Time entered for search Size Total file size Playback Click on the file line to see if there is an available file link. If there is a link the following icon is displayed: Note that the playback file may have been overwritten or the HDD has been formatted, so playback files may no longer exist.
  • Page 177 USER MANUAL Quick Backup Press button and all files located within start and end time will be scheduled for backup without selecting files to the left of the camera ID. A Backup Type request box then needs to confirmed and saved, stipulating whether Qzip, AVI or MP4 file format is required.
  • Page 178 USER MANUAL Chapter 14 Networking General Info There are two options for networking the NVR and these consist of : Option 1 using P2P ID for mobile phone and client software connection and Option 2 using conventional networking for mobile phone, client software and browser access.
  • Page 179 USER MANUAL 5. I.E Browser Access: Normal access available. (Refer to special note on Browser Access below) 6. If the router does not have a static address, the IP address invariably changes on a frequent basis. This adds additional security to the system from IP address hacking but makes access to IPPostcode addresses more volatile.
  • Page 180 USER MANUAL 14.1 Barcode Option P2P ID (QR Code) This is generally the quickest and easiest option to network your NVR if you need a mobile phone connection or PC using the client software. As this option connects direct to another server, you do not need to do any port forwarding or use the DDNS IPPostcode service.
  • Page 181 USER MANUAL Allocate a device name – this can be any identifying name Device Name: Login Type: Click on IP/DOMAIN and then Device ID Device ID: Scan the P2P ID QR Code as detailed below Step 3 Scanning the P2P ID QR Code Scan the P2P ID QR code displayed on the NVR case, or in the NVR menu i.e Menu >...
  • Page 182 USER MANUAL 14.2 Manual Setup (Static or Dynamic Router address) The standard manual setup comprises of the manual setup of the NVR and the setup of port forwarding on the router. Port forwarding however may work automatically using the Autoport UPnP option in the NVR menu. When you log on to the Internet your ISP provides your router with a public IP address and this dynamic address generally changes frequently as it is shared by their users.
  • Page 183 USER MANUAL The INFO page provides the following networking settings: IP Address: The current IP address set in Menu > Setup > Network Subnet Mask: The current Subnet Mask set in Menu > Setup > Network Gateway: The current Gateway set in Menu > Setup > Network The following settings are set in the NVR by default: IP Address: 192.168.1.240...
  • Page 184 USER MANUAL the Menu > Setup > Network menu. Click on the Static circle to take NVR out of DHCP mode. Enter the IP address as 192.168.0.<nnn> where <nnn> can be 85 or as recommended above, 240 or in that range. Ensure Subnet is the same and enter the 192.168.0.1 for the Gateway.
  • Page 185 USER MANUAL When using the ZIP DDNS service (IPPostcode), after entering the Email address, click on the Save button and the IPPostcode service will return an Email with the password to be used, to the Email address supplied. The password returned is unique to the DDNS service and will be a 6 numeric character field.
  • Page 186 USER MANUAL 14.2.3 Port Forwarding using UPnP or Manual method When you are accessing the NVR using a remote network connection either by an IP public address or domain name, your request hits the external side of the router on a port and the router allows access through the firewall depending on whether the ports have been opened via port forwarding rules, and then sends the request to the local IP address of the device also stipulated in the rule.
  • Page 187 USER MANUAL The hardest part is finding the port forwarding option in the menu. This can be in an Advanced menu, NAT, Port Forwarding Rules etc. but unfortunately there is no hard and fast option. Generally the menu will either be styled as Services and Port Forwarding or contained within one setup line.
  • Page 188 USER MANUAL 14.2.3.3 Checking Ports are Open When you have completed the port forwarding use a port checking facility such as www.aliendvr.com www.ping.eu www.aliendvr.com Enter www.aliendvr.com and then click on the Union Jack flag, you will see the Port Checker for AlienDVR and ZipNVR If you are local to the router that your NVR is connected to, you will see your public IP address displayed, so click on Use this IP and...
  • Page 189 USER MANUAL 14.2.4 Using the ZipVision Client for Windows PC following normal setup The ZipVision Client can be used with a Windows PC or Windows laptop. The ZipVision Client is supplied on a CD. Load the software and run the ZipVision client. Click on Device Setup and Manual Add.
  • Page 190 USER MANUAL Chapter 15 HDD Management General The Non PoE and PoE range of NVRs have different capacity for hard drive storage. Non PoE Model ZIP104 ZIP108 ZIP116 HDD Bays 1 x 6Tb* 2 x 6Tb* 4 x 6Tb* eSATA YES** YES** Model...
  • Page 191 USER MANUAL 15.1 Menu > Tools > HDD This menu provides information on the Hard Drive including the hard drive number, use, group, status, free space, total size in GigaBytes, Free Time and Edit option. This number is the drive bay number used in the NVR for the HDD. If the display shows Disk 2, then the hard drive has been connected to Bay 2 in the NVR.
  • Page 192 USER MANUAL Free Time Number of Hours This value is only calculated following a Hard Drive format. Using the encoding settings for each camera the NVR determines the total record time left on that hard drive only. Note that this calculation is only undertaken following a format on that hard drive and continues to refresh this value during recording.
  • Page 193 USER MANUAL Format HDD Click to format HDD selected. You will then need to enter NVR password You will then be asked to continue as all data will be deleted. Click on OK or Cancel If you Click OK the HDD is formatted. Record to eSATA Enable / Disable Enable eSATA allows recording on eSATA but disables eSATA backup...
  • Page 194 USER MANUAL 15.2 HDD Disk Group Menu > Tools > Disk Group This menu is used to select the Disk Group Type and associate it with the required channels. The Disk Group Type is setup in the HDD menu (see HDD menu settings) under Edit and can be either “Read Write Disk”, “Redundancy Disk”...
  • Page 195 USER MANUAL NVR, you cannot set Disk Group 2 to the same channels. You could select 9 ~ 16 though. However if for example wanted to duplicate channels recording, then you will need to use Disk Group Type “Redundancy Disk Group” and say “Redundancy Disk Group 2”...
  • Page 196 USER MANUAL 15.3 HDD Errors The NVR provides an alarm feature when it detects a Disk Full condition, Disk Error or Disk Read Only status. These features are set by default in the NVR in the following NVR menu Menu > Setup > Exceptions which are explained below. Event Type (Those appertaining to HDD functions) Disk Full This option applies only when the HDD Overwrite option is set to OFF in...
  • Page 197 USER MANUAL Chapter 16 NVR Management 16.1 System Information 16.1.1 High Level Information Screen From the live preview screen right click mouse to display the dropdown menu shown on the left below. Then left click the Info icon to display the Information page. The Info page shown above right has been edited to display all settings but you will see a scroll bar to the right of the bar code that if dragged down displays the last three entries.
  • Page 198 USER MANUAL 16.1.2 SYSTEM INFORMATION IN MENU The System Information menu includes three sections. General Information as detailed in the section above, Camera Information and Record Information. 16.1.2.1 General Information Menu > Tools > Info > Info To aid problem investigations the INFO page provides the model and serial number of the product to identify it.
  • Page 199 USER MANUAL 16.1.2.2 Camera Information Menu > Tools > Info > Camera Info The Camera Info page provides information about all the cameras connected to the NVR whether on-line or off-line, the resolution for Mainstream, Substream and Mobilestream, and whether the IP camera supports motion detection and privacy masking.
  • Page 200 USER MANUAL 16.1.2.3 Record Information Menu > Tools > Info > Record Info The Record Info page provides information about cameras on the NVR and their recording status, stream type, frame rate, bit rate and resolution. Camera Camera number Record State Enable or Disable as set in Schedule>Record>Record Settings Stream Type Mainstream/Substream as set in Schedule>Record>Record Settings...
  • Page 201 USER MANUAL 16.2 Log Information 16.2.1 Log Menu > Tools > Log The Log is useful for tracking faults or locating alarm triggers such as motion detection and in many cases provide a pointer to recorded data held on the hard drive/s. The Log itself is not held on the hard drive/s but held in volatile memory.
  • Page 202 USER MANUAL If you insert a memory stick into the NVR you can press the Backup button to copy the log contents to the memory stick. The example on the right shows the format of the backup screen. Start Date DD/MM/YYYY Click on the calendar icon to change date (Default = Todays Date) Start Time HH:MM:SS...
  • Page 203 USER MANUAL Display page results Camera Camera Name Type Log Type (Needed for use with the ALL function) Time Date and Time Details Function Identified Record If there was a recording associated with this log record Playback If this entry line is clicked on, a right arrow denotes that you wish to play back the recording.
  • Page 204 USER MANUAL 16.3 NVR Maintenance Options Menu > Tools > Maintain The maintenance menu performs a number of tasks. 1. It allows the selection of a user, 16.3.1 Default User 2. Performs an auto reboot on a scheduled basis, 16.3.2 Auto Reboot 3.
  • Page 205 USER MANUAL The benefit of this option is to clear buffers in the NVR holding unnecessary data. Whilst this provides some benefit as this can reduce potential corruption, you must realise that you will lose some live recording time. Update 16.3.3 Menu >...
  • Page 206 USER MANUAL Camera: Default camera settings in NVR Record: Record Schedule Network: Network/Switch/Email/DDNS/RTSP/FTP Alarm: Motion Detection/ I/O Alarm Device: HDD settings in NVR System: Date/Time/OSD Lang/ DST/NTP/User Management/Video Format Advanced: Maintenance/Default User/Auto Reboot/Reboot Schedule Menu > Tools > Maintain > IPC Upgrade 16.3.5 Performs a firmware upgrade in the IP camera/s IPC Upgrade...
  • Page 207 USER MANUAL 16.3.8 Menu > Tools > Maintain > IPC Load IPC Load Default Default Loads an IP camera default settings This option allows you to default one, some or all IP camera settings using this NVR option. You will see as per the example on the left that cameras detected by the NVR are in dark type and if you click...
  • Page 208 USER MANUAL Chapter 17 General Settings This chapter encompasses the following settings:- 17.1 NVR date and time, date format, video format, automatic logout time 17.2 DST (Daylight Saving Time) 17.3 NTP (Network Time Protocol) 17.4 Video Output 17.5 RS485/RS232 17.6 Exceptions 17.1 NVR Date &...
  • Page 209 USER MANUAL 17.2 DST (Daylight Saving Time) 17.2.1 Menu > Setup > General > DST This option allows you to set DST to cater for clock changes.  Enable DST (Daylight Saving Time) Tick to enables the specific date Daylight Saving Time Day / Date Select Day in UK The Day option refers as per diagram above to the frequency.
  • Page 210 USER MANUAL 17.3 NTP (Network Time Protocol) 17.3.1 Menu > Setup > General > NTP The NTP option uses an NTP server to provide the exact GMT time. Note that GMT (Greenwich Mean Time) does not apply in the UK during BST (British Summer Time) that is 1 hour ahead.
  • Page 211 USER MANUAL 17.4 Video Output 17.4.1 Video Output Menu > Video > Output Video Output VGA / HDMI The NVRs provide an HDMI and a VGA output. 17.4.2 Sequence Mode <List of Options> Menu > Video > Output > Seq Mode As the NVRs come in 4, 8, 16 and 32 channel modes, sequencing options vary between the different models.
  • Page 212 USER MANUAL Auto Switch Dwell Time 5 ~ 300 seconds (Default = 5) This is the time that each sequence displays in seconds before moving to the next sequence. 17.4.3 VGA/HDMI Resolution Menu > Video > Output > VGA/HDMI Resolution This is the VGA/HDMI display resolution and not the recording resolution that is maintained in the Encoding menu.
  • Page 213 USER MANUAL  17.4.6 Covert camera display Menu > Video > Camera > OSD Menu > Covert This option is useful when you want to covert a camera so that the picture is not displayed but is still recorded. Covert not ticked Covert ticked swap Note that when using this option for covert...
  • Page 214 USER MANUAL 17.4.8 Privacy Masking (Menu > Video > Camera > Privacy Masking) The Privacy Mask menu allows you to mask up to 4 areas on each camera that can be edited to meet council intrusion guidelines. The feature depends on whether the IP camera initially has a privacy masking facility and if so, the IP cameras are on the ONVIF Enhanced protocol.
  • Page 215 USER MANUAL Camera CAM1 ~ CAM16 (NOTE: For use only on cameras that are connected to your NVR) Select the input from the list provided. Mask Area Tick to enable masking Area Setup 4 Tick area/s required Mask Area Setup You can select up to four areas for masking.
  • Page 216 USER MANUAL 17.5 RS485 / RS232 (Menu > Setup > RS485/RS232) (Menu > Video > PTZ > Signal Type) There are two sets of settings for RS485/RS232 in the NVR. One set is used for the Kontrol function and/or VoiceOff unit and the other for controlling an IP-PTZ camera if required.
  • Page 217 USER MANUAL 17.5.2 IP-PTZ Telemetry (Menu > Video > PTZ) This NVR menu has a parameter called Signal Type in Menu > Video > PTZ >. Signal Type Network is set by default and allows the Kontrol/VoiceOff functions to work but switching to RS485 allows the IP-PTZ RS485 functionality. 17.5.2.1 IP-PTZ Telemetry General Information Enter the menu by selecting Menu >...
  • Page 218 USER MANUAL 17.5.2.2 IP-PTZ Telemetry Parameters Camera CAM1 ~ CAM16 (NOTE: For use only on cameras that are connected to your NVR) Select the input from the list provided. Copy To This option allows you to copy the current settings to other specified cameras or all cameras.
  • Page 219 USER MANUAL 17.6 Exceptions Exceptions (Menu > Setup > Exceptions) The Exceptions menu is an alert feature whereby errors or failures detected by the NVR are automatically reported by displaying the problem, sending an Email and creating an audio warning. By default all event types are enabled, audio alarmed, displayed and Emails sent (if Email setup).
  • Page 220 USER MANUAL Audio Warning 10s / 20s / 40s / 60s Time audio warning held in seconds (Default 10 seconds) Trigger Alarm Out When you click on Trigger Alarm Out, you will see a list of output alarm channels on the NVR and any IP alarm camera output channels.
  • Page 221 USER MANUAL Chapter 18 User Accounts Recommendation: If setting up users please read this chapter completely, first. This menu allows you to edit the user login information. There is one administrator user and six lower level user menus that are covered by permissions. The User Name for the six users and the admin user can all be changed to provide additional security.
  • Page 222 USER MANUAL The admin (administrator) password by default is admin but can be changed to an alternative from three to sixteen characters. By clicking in the User Name box you will see numeric and lower case alpha characters with some special characters or by pressing the shift button upper case characters and other special characters.
  • Page 223 USER MANUAL The Permission table needs to be setup to reflect permissions needed for a User Name. All provides all permissions, Clear clears all permissions and cancel, cancels a change. Always check that the appropriate permission is ticked before saving. 18.3 General advice when setting up Users (Menu >...
  • Page 224 USER MANUAL Chapter 19 Troubleshooting 1. Q: What can I do if the system alarms and there is no recording icon? A: First check the status of the HDD in Menu > Tools > HDD. Once the HDD has been written to completely, i.e. now overwriting, the STATUS column for that drive, should display FULL, Free 0M and Total the size of HDD in Gbytes.
  • Page 225 USER MANUAL 5. Q: The remote controller doesn’t work although the monitor screen is OK and panel keys are functional. Why? A: Try again by aiming the remote controller at the IR receiver on the front panel. If it still doesn’t work, please check that the batteries in the remote controller are not flat.
  • Page 226 USER MANUAL 6) The date and or time in the NVR has been changed prior to searching for playback data. 7) The date and time has reverted to a default following an NVR power loss and the NVR on-board cadmium battery has failed. Fit new cadmium battery. 11.
  • Page 227 USER MANUAL 6) If PTZ function is not triggering then check that the IP PTZ camera is compatible with the NVR. The NVR has a generic function and is a standardised method for setting up presets, tours, patterns and scans. Whilst invariably presets may work, other options such as tours, patterns or scans, may not as many IP-PTZ cameras use unique control codes for initiating tours and patterns etc.
  • Page 228 USER MANUAL Chapter 20 Useful Downloads The following list of useful downloads are detailed below. For information about these access the www.zipnvr.com website. Test your Port Forwarding & find your Public IP address At the site where the router is, run this program on the PC and you will see the public address at the top of the screen.
  • Page 229 USER MANUAL All specifications are approximate. Kovert.com reserves the right to change any product specification or features without notice. Whilst every effort is made to ensure that these instructions are complete and accurate, kovert.com cannot be held responsible in any way for any losses, no matter how they arise, from errors or omissions in these instructions, or the performance or non- performance of the camera or other equipment that these instructions refer to.

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