Troubleshooting - Premier Pet Auto-Clean GAL00-16695 Product Manual

Troubleshooting

LED Indicator
LIGHT COLOR AND FUNCTION
Solid Green
Blinking Blue
Solid Red
Blinking Red
Alternating Red and Blue
PROBLEM
Waste is breaking into small pieces and falling
through the spaces in conveyor
Litter is gathering at base of conveyor or behind
conveyor
Unit makes a grinding noise when bowl rotates
Conveyor is not moving waste into waste trap or
is running backwards
Motor seems to be overheating, clicking, or
making unusual sounds
Green indicator light is not on or the unit is not
receiving power
WHAT IT MEANS
The unit is fully operational. The unit works in cycles of 30
minutes on then 30 minutes off, and the green light will still
illuminate during the "off" cycles.
The waste trap or conveyor cover are not fully in place.
There is an issue with the conveyor motor. Unplug the unit
and plug it back in. If the light turns red again after 10 minutes,
please call our Customer Care Center at +1 (800) 381-2785.
There is an issue with the bowl motor. Unplug the unit and plug
it back in. If the light blinks red again after 10 minutes, please
call our Customer Care Center at +1 (800) 381-2785.
There is an issue with both the conveyor and bowl motors.
Please unplug the unit, and call our Customer Care Center at
+1 (800) 381-2785.
SOLUTION
Make sure you are only using clumping, scoopable, clay
cat litter.
Make sure to keep bowl filled at or below the maximum litter
level fill line for best results. Occasional manual scooping may
be needed.
The bowl may be filled with too much litter. Make sure the bowl
is not filled above the maximum litter level fill line. Use a scoop
to redistribute litter or remove excess litter from the bowl.
Make sure the waste guide is in the lowered position to help
move waste up the conveyor.
The unit may need cleaning (see "Cleaning" section). Make sure
there is no stray litter between the litter bowl and the base of
the litter box.
Test the bowl to make sure it is rotating (see "Testing the Litter
Box" section).
Unplug the power adaptor from the wall and disconnect from
the litter box. Wait 20 seconds, then securely reconnect the
power adaptor and plug into a standard wall outlet. If the
problem continues, call our Customer Care Center at
+1 (800) 381-2785.
Unplug the unit and call our Customer Care Center at
+1 (800) 381-2785.
Make sure adaptor is securely connected to unit and plugged
into a standard wall outlet.
Make sure the litter guard is installed under conveyor and the
conveyor cover and waste trap are installed correctly. There
are safety features that require these pieces to be installed
properly for the unit to operate (see "Setup Instructions"
section).
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