Common Problems - Dell S2319HS User Manual

Common problems

The following table contains general information about common monitor problems you might
encounter and the possible solutions:
Common
Symptoms
No Video/Power
LED off
No Video/Power
LED on
Poor Focus
Shaky/Jittery
Video
Missing Pixels
Stuck-on Pixels
Brightness
Problems
50 | Troubleshooting
What You Possible Solutions
Experience
No picture • Ensure that the video cable connecting the monitor
• Verify that the power outlet is functioning properly
• Ensure that the power button is depressed fully.
• Ensure that the correct input source is selected in
No picture or no • Increase brightness & contrast controls via OSD.
brightness • Perform monitor self-test feature check.
• Check for bent or broken pins in the video cable
• Run the built-in diagnostics.
• Ensure that the correct input source is selected in
Picture is • Perform Auto Adjust via OSD.
fuzzy, blurry, or • Adjust the Phase and Pixel Clock controls via OSD.
ghosting • Eliminate video extension cables.
• Reset the monitor to factory settings.
• Change the video resolution to the correct aspect
Wavy picture or • Perform Auto Adjust via OSD.
fine movement • Adjust the Phase and Pixel Clock controls via OSD.
• Reset the monitor to factory settings.
• Check environmental factors.
• Relocate the monitor and test in another room.
LCD screen has • Cycle power on-off.
spots • Pixel that is permanently off is a natural defect
• For more information on Dell Monitor Quality
LCD screen has • Cycle power on-off.
bright spots • Pixel that is permanently off is a natural defect
• For more information on Dell Monitor Quality
Picture too dim • Reset the monitor to factory settings.
or too bright • Auto Adjust through OSD.
• Adjust brightness & contrast controls via OSD.
and the computer is properly connected and secure.
using any other electrical equipment.
the Input Source menu.
connector.
the Input Source menu.
ratio.
that can occur in LCD technology.
and Pixel Policy, see Dell Support site at:
www.dell.com/support/monitors.
that can occur in LCD technology.
and PixelPolicy, see Dell Support site at:
www.dell.com/support/monitors.