Dell S2319HS User Manual page 51

Common What You
Symptoms Experience
Geometric Screen not
Distortion centered
correctly
Horizontal/ Screen has one
Vertical Lines or more lines
Synchronization Screen is
Problems scrambled or
appears torn
Safety Related Visible signs of
Issues smoke or sparks
Intermittent Monitor
Problems malfunctions on
& off
Missing Color Picture missing
color
Wrong Color Picture color not
good
Possible Solutions
• Reset the monitor to factory settings.
• Auto Adjust through OSD.
• Adjust horizontal & vertical controls via OSD.
• Reset the monitor to factory settings.
• Perform Auto Adjust via OSD.
• Adjust Phase and Pixel Clock controls via OSD.
• Perform monitor self-test feature check and
determine if these lines are also in self-test mode.
• Check for bent or broken pins in the video cable
connector.
• Run the built-in diagnostics.
• Reset the monitor to factory settings.
• Perform Auto Adjust via OSD.
• Adjust Phase and Pixel Clock controls via OSD.
• Perform monitor self-test feature check to
determine if the scrambled screen appears in self-
test mode.
• Check for bent or broken pins in the video cable
connector.
• Restart the computer in safe mode.
• Do not perform any troubleshooting steps.
• Contact Dell immediately.
• Ensure that the video cable connecting the monitor
to the computer is connected properly and is
secure.
• Reset the monitor to factory settings.
• Perform monitor self-test feature check to
determine if the intermittent problem occurs in self-
test mode.
• Perform monitor self-test.
• Ensure that the video cable connecting the monitor
to the computer is connected properly and is
secure.
• Check for bent or broken pins in the video cable
connector.
• Change the settings of the Preset Modes in the
Color menu OSD depending on the application.
• Adjust R/G/B value under Custom. Color in Color
menu OSD.
• Change the Input Color Format to PC RGB or
YPbPr in the Color menu OSD.
• Run the built-in diagnostics.
Troubleshooting | 51