Trouble Shooting; Preventing False Alarms - ADT Smart Home PM360-R Quick Consumer Reference Manual

Trouble Shooting

If your System has a fault, the Alarm Panel will display a red LED trouble warning
light as will the Panel icon in your ADT Smart Home Security App in the Accessories
tab or on the Dashboard on the ADT Smart Home web portal. Should you require
further assistance, contact ADT Customer Service Centre on 0344 800 1999

Preventing False Alarms

•
Ensure doors and windows are securely fastened when setting the Alarm.
•
Avoid placing decorations or moving objects in front of the Movement Detectors.
•
Ensure that everyone using the System is fully trained and familiar with the System.
•
Know the specified entry/exit route and keep to it when setting and unsetting the
System.
Useful Phone Numbers
Customer Service Centre
Call 0344 800 1999* to
request a routine inspection,
report a fault, request a
remote reset or if you have a
query with the monitoring of
your System.
* Calls charged at the standard rate of a regular local or national landline number. Costs from mobiles may vary.
Customer Sales Centre
Call 0800 010 999 to
upgrade your System or
Service Plan.
ADT... PM360-R-PDF / Issue 1 / March 2018
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