Troubleshooting - AVer AW200 User Manual

Troubleshooting

This Chapter describes questions frequently asked during the use of AW200 and
suggests methods and solutions.
No. Problems
1
The AVer Transmitter is connected to
the device, but it can't share screen.
2 The AVer Transmitter is connected
to the USB 2.0 port, but the system
fails to start up (no light), or it
powers on then off repeatedly.
3 Can't control your PC on touch
screen.
3 When AVer Transmitter USB is
connected to a Android tablet, AVer
Receiver has no audio output
4 When an Android mobile
device is projecting to a 2-split
screen or a 4-split screen, the
screen of the
Android mobile device in a
vertical position is smaller than
that of an iPhone. Why?
5 When an iPhone is connected to the
AVer transmitter, the time on the
iPhone will be changed; the battery
charge temporarily becomes 100%.
Why?
6 AVer Transmitter cannot POWER ON
when connecting to a laptop
Solutions
Please reference the AVer Transmitter's pairing
steps to pair it again.
AVer Transmitters require a USB with power
delivery specification of 5 V 1 A. Connection to a
USB 3.0 connection port or other USB power
adapters is recommended, so that power supply
is sufficient enough to start up a AVer transmitter.
1. Please check AVer Transmitter's switch button
is on PC.
2. Please check the return to touch function's is
enabling in main page.
3. Please do the setup directly. (No recommend
to use convector)
Currently, audio output of Android equipment is
not supported
Currently, this is a known limitation and not the
problem between a mobile device and AW200.
This is normal. It's advised to place the mobile
device in a horizontal position.
This is normal for the current design. After the
iOS cable is removed from the AVer Transmitter,
it will return to the previous status.
1. Please make sure if AVer Transmitter is
connected to a USB 3.0 port. If not, please
reconnect to a USB 3.0 port
2. If AVer Transmitter is connected to a USB
3.0 port, please also connect your laptop to a
power cord to have sufficient power
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