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14
Problem
Main burner will not light
with the igniter but will
light with a match.
Humming regulator.
Burners will not cross light
each other.
"Paint" appears to be
peeling inside lid or hood.
Burner output on "high"
setting is too low.
(Rumbling noise and
fluttering blue flame at
burner surface.)
!
If the grill cannot be adjusted to perform correctly, have it inspected by a certified gas installer or the
Napoleon dealer where the product was purchased
www.napoleon.com
N415-0557-AU APR 04.19.indd 14
Possible Causes
Jet-fire outlet is dirty or clogged.
Normal occurrence on hot days.
Dirty or corroded cross light brackets.
Grease build-up on inside surfaces.
Lack of gas.
Supply hose is pinched.
Dirty or clogged orifice.
Spider webs or other matter in venturi
tube.
ULPG regulator in "low flow" state.
Solution
Clean jet-fire outlet with a soft bristle
brush.
This is not a defect. It is caused by
internal vibrations in the regulator and
does not affect the performance or safety
of the gas grill. Humming regulators will
not be replaced.
Clean or replace as required.
This is not a defect. The finish on the
lid and hood is porcelain and will not
peel. The peeling is caused by hardened
grease, which dries into paint-like shards,
that flake off. Regular cleaning will
prevent this. See cleaning instructions.
Check gas level in ULPG cylinder.
Reposition supply hose as necessary.
Clean burner orifice.
Clean out venturi tube.
Ensure lighting procedure is followed
carefully. All gas grill valves must be
in the off position when the tank valve
is turned on. Turn tank on slowly to
allow pressure to equalize. See lighting
instructions.
N415-0557-AU APR 04.19
4/4/2019 12:09:46 PM
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