Troubleshooting - Dell MS3220 User Manual

Troubleshooting

Problems
Mouse is not functioning
Resolving cursor issues
Resolving mouse button issues
Possible solutions
1. Connect the mouse USB cable to
another USB A port. A notification
appears indicating that the driver
installation is in progress. If so, wait
until a notification appears indicating
that the drivers are installed before you
use the mouse.
2. Restart the computer.
1. Connect the mouse USB cable to
another USB A port. A notification
appears indicating that the driver
installation is in progress. If so, wait
until a notification appears indicating
that the drivers are installed before you
use the mouse.
2. Ensure that the sensor is not
obstructed or dirty.
3. Glass or very smooth glossy surfaces
are not suitable for the mouse sensor
to capture movement. Using a dark
colored fabric mouse pad can improve
the tracking.
4. Save any data, close any open
program(s), and then restart the
laptop/desktop. When you do not have
another mouse or touchscreen, you
may have to hold the power button
down for at least 15 seconds to turn the
laptop/desktop off. You may lose any
data that is not saved.
1. Ensure that there is nothing preventing
the mouse buttons from moving. Most
mouse buttons make a clicking noise
when pressed down.
Troubleshooting │ 9