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Service and Repair Procedure
1. Attempt to identify the problem.
2. Contact Semak by phone: 03 9796 4583.
3. Obtain a work order number.
4. Provide a purchase order number or credit card number.
5. Details we will require at the time you call:
6. An indication of urgency to avoid unnecessary attendance costs.
7. Ask for a Semak Work Order Number. This may be faxed to you on request.
8. Payment for repairs will not be made without a work order number.
FAQ—Troubleshooting
1.
Electrical Problems
eg. Motor won't work
Check the fuse
Check the appliance is plugged in
Check the power outlet by plugging another appliance into the same socket
Check the plug and cable on the rotisserie is not damaged.
A: Phone Semak to determine the problem on 03 9796 4583. Complete the Repair Request on page
15 and fax to 03 9796 4586 or email to
Compliance for the installation of the machine.
Once all of the information is received an electrician may be required to attend the machine. It is
the responsibility of the electrician to ensure that the machine is installed & operating correctly
after repair.
2. Mechanical Problems
eg. Motor is noisy
Spits are not rotating or rotating incorrectly
Gears are noisy.
A: Ensure you have followed the lubrication instructions on Page 11 to prevent Gear and Spit Noise.
Phone Semak to determine the problem on 03 9796 4583. Complete and fax the Repair request in
this manual and fax to Semak on 03 9796 4586. Where the machine is out of warranty Semak will
advise of the closest repairer.
If under warranty a work order number will be provided on request and a service agent will be
booked to attend the machine at your convenience.
- Date of purchase
- Serial Number
- Certificate of Compliance Number
- A completed Repair Request Form (see page 14)
- Quote required?
technical@semak.com.au
with a copy of Certificate of
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