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Hubbell Gai-Tronics Red Alert 300 Series Manual

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300 Series Emergency Telephone
Confidentiality Notice .....................................................................................................................1
Product Overview ............................................................................................................................1
Features .................................................................................................................................................... 1
Models ...................................................................................................................................................... 2
Options ..................................................................................................................................................... 4
TMA (Telephone Management Application) ........................................................................................ 4
Operation .........................................................................................................................................5
Emergency Call Operation ..................................................................................................................... 5
Non-Emergency Call Operation ............................................................................................................ 6
Non-Emergency Assistance Operation-Models 396-00x and 396-001FS ......................................... 6
Receiving a Call ....................................................................................................................................... 6
Disconnecting a Call................................................................................................................................ 7
Location Identification ........................................................................................................................... 7
Voice Annunciation Activation .............................................................................................................. 7
Installation ......................................................................................................................................7
Safety Guidelines ..................................................................................................................................... 8
General Installation Guidelines ............................................................................................................. 8
Security Hardware .................................................................................................................................. 8
Conduit Installation Details ................................................................................................................... 9
Retro-fit Models .................................................................................................................................... 19
Extreme Cold Temperature Option .................................................................................................... 26
Connecting a GAI-Tronics Strobe ....................................................................................................... 27
Configuration ................................................................................................................................28
Auto-Answer .......................................................................................................................................... 29
Polarity ................................................................................................................................................... 29
GAI-Tronics Corporation 3030 Kutztown Road Reading, PA 19605 USA
610-777-1374 ◼ 800-492-1212 ◼ Fax: 610-796-5954
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G A I - T R O N I C S
A H U B B E L L C O M P A N Y
Manual
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GAI
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Pub. 42004-438M

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Summary of Contents for Hubbell Gai-Tronics Red Alert 300 Series

  • Page 1: Table Of Contents

    Pub. 42004-438M G A I - T R O N I C S ® A H U B B E L L C O M P A N Y 300 Series Emergency Telephone Manual A B L E O F O N T E N T S Confidentiality Notice ........................1 Product Overview ..........................1...
  • Page 2 Table of Contents Pub. 42004-438M DTMF Gain Select ..........................29 Password Enable/Disable ........................29 Command Select ............................ 30 Low-Power Mode ..........................30 Auxiliary Outputs ..........................30 Auxiliary Output Control ........................30 Voice Annunciation Option ........................31 Initial Message Recording ........................31 Volume Adjustment ..........................

  • Page 3: Confidentiality Notice

    Pub. 42004-438M G A I - T R O N I C S C O R P O R A T I O N ® A H U B B E L L C O M P A N Y 300 Series Emergency Telephone Manual Confidentiality Notice...

  • Page 4: Models

    Pub. 42004-438M 300 Series Emergency Telephone Manual Page 2 of 50 ® Each RED ALERT telephone can provide two isolated control outputs in the form of a dry (volt-free) contact closure rated at 125 mA. One output is controlled by the telephone’s emergency call activation and the other is remotely controlled by a called party DTMF activation code.
  • Page 5 Pub. 42004-438M 300 Series Emergency Telephone Manual Page 3 of 50 Model Description Surface-Mount Emergency Telephone housed in a cast-aluminum enclosure painted 394AL-00x safety yellow; includes a HELP autodial push button, a CALL (off-hook) button and a 12-button Braille keypad. Flush-Mount Emergency Telephone with a heavy-gauge brushed stainless steel front 396-00x panel;...

  • Page 6: Options

    Pub. 42004-438M 300 Series Emergency Telephone Manual Page 4 of 50 Options ® RED ALERT telephones are available with two different factory-installed options (or both options installed). These options are: • Voice Annunciation Option—allows local or remote speech programming for location identification purposes, instructions, or any other desired messaging requirement.

  • Page 7: Operation

    Pub. 42004-438M 300 Series Emergency Telephone Manual Page 5 of 50 The basic TMA package (Model 12509-042) includes a single line transceiver for polling a single telephone at a time. Each telephone requires approximately 90 seconds to relay its health status to TMA. Use multiple transceivers to poll multiple telephones simultaneously in larger systems.

  • Page 8: Non-Emergency Call Operation

    Pub. 42004-438M 300 Series Emergency Telephone Manual Page 6 of 50 Non-Emergency Call Operation Applicable to telephones equipped with a CALL push button and keypad, with or without a HELP push button. Make non-emergency calls on telephone models equipped with keypads as follows: 1.

  • Page 9: Disconnecting A Call

    Pub. 42004-438M 300 Series Emergency Telephone Manual Page 7 of 50 Disconnecting a Call ® There are several methods that a RED ALERT emergency telephone can both manually and automatically disconnect calls. The disconnect methods include the following: • Remote disconnect of an emergency call—Called party transmits either a ## or *99 DTMF control command.

  • Page 10: Safety Guidelines

    Pub. 42004-438M 300 Series Emergency Telephone Manual Page 8 of 50 CAUTION —Do not install this equipment in areas other than those indicated on the approval standards listing in the Approvals section of this manual. Such installation may cause a safety hazard and consequent injury or property damage. Install equipment without modification and according to all applicable local and national electrical codes.

  • Page 11: Conduit Installation Details

    Pub. 42004-438M 300 Series Emergency Telephone Manual Page 9 of 50 Conduit Installation Details GAI-Tronics recommends installing telephone lines in conduit to protect against accidental damage and vandalism. To prevent moisture from entering the enclosure:  Conduit should enter the enclosure from the bottom whenever possible. ...

  • Page 12: Models 393-00X, 393Al-00X, And 394Al-00X-Surface Mount Installations

    Pub. 42004-438M 300 Series Emergency Telephone Manual Page 10 of 50 Models 393-00x, 393AL-00x, and 394AL-00x—Surface Mount Installations The mounting and wiring instructions are as follows: 1. Remove the four security screws from the front panel and set the panel assembly aside. 2.
  • Page 13 Pub. 42004-438M 300 Series Emergency Telephone Manual Page 11 of 50 Figure 6. Model 393AL-00x Figure 7. Model 394AL-00x Figure 8. Model 393-00x, 393AL-00x, and 394AL-00x Component Locations P:\Standard IOMs - Current Release\42004 Instr. Manuals\42004-438M.docx 04/19...

  • Page 14: Models 392-001, 396-00X, 397-00X, And 398-00X-Tower Or Flush-Mount Installations

    Pub. 42004-438M 300 Series Emergency Telephone Manual Page 12 of 50 Models 392-001, 396-00x, 397-00x, and 398-00x—Tower or Flush- Mount Installations The supplied back box must be used to mount the Model 397-00x, 396-00x, 398-00x, or 392-001 telephones for flush-mount installations or when mounting in a GAI-Tronics Model 234 Series Tower. 1.
  • Page 15 Pub. 42004-438M 300 Series Emergency Telephone Manual Page 13 of 50 Figure 9. Model 392-001 Figure 10. Model 396-00x Figure 11. Model 397-00x Figure 12. Model 398-00x P:\Standard IOMs - Current Release\42004 Instr. Manuals\42004-438M.docx 04/19...
  • Page 16 Pub. 42004-438M 300 Series Emergency Telephone Manual Page 14 of 50 Figure 13. Model 392-001 396-00x, 397-00x, and 398-00x Mounting Details P:\Standard IOMs - Current Release\42004 Instr. Manuals\42004-438M.docx 04/19...
  • Page 17 Pub. 42004-438M 300 Series Emergency Telephone Manual Page 15 of 50 Figure 14. Cutout for Model 392-001, 396-00x, 397-00x, and 398-00x P:\Standard IOMs - Current Release\42004 Instr. Manuals\42004-438M.docx 04/19...

  • Page 18: Models 392-001Fs, 396-001Fs, And 397-001Fs-Flush-Mount Installations

    Pub. 42004-438M 300 Series Emergency Telephone Manual Page 16 of 50 Models 392-001FS, 396-001FS, and 397-001FS—Flush-Mount Installations These compact models are designed for installation in flush mount openings measuring 7.75 H ×5.75 W inches. 396-001FS Figure 15. Model 392-001FS Figure 16. Model 396-001FS Figure 17.
  • Page 19 Pub. 42004-438M 300 Series Emergency Telephone Manual Page 17 of 50 3. The telephone line is equipped with a USOC RJ11C-type modular connector. Plug the connector into the mating connector inside the enclosure. An inline coupler is provided for use, if necessary. 4.
  • Page 20 Pub. 42004-438M 300 Series Emergency Telephone Manual Page 18 of 50 Figure 19. Cutout for Model 392-001FS, 396-001FS, and 397-001FS P:\Standard IOMs - Current Release\42004 Instr. Manuals\42004-438M.docx 04/19...

  • Page 21: Retro-Fit Models

    Pub. 42004-438M 300 Series Emergency Telephone Manual Page 19 of 50 Retro-fit Models The appropriate RED ALERT ® retrofit models can be installed in Code Blue, Ramtel, or Talk-A-Phone enclosures utilizing a six-hole mounting pattern. Complete the installation as follows: 1.
  • Page 22 Pub. 42004-438M 300 Series Emergency Telephone Manual Page 20 of 50 Figure 22. Model 397-00xRT Figure 23. Model 398-00xRT Figure 24. Model 397-00xTP Figure 25. Model 398-00xTP P:\Standard IOMs - Current Release\42004 Instr. Manuals\42004-438M.docx 04/19...
  • Page 23 Pub. 42004-438M 300 Series Emergency Telephone Manual Page 21 of 50 Figure 26. Back Box for Ramtel (RT) and Code Blue (CB) P:\Standard IOMs - Current Release\42004 Instr. Manuals\42004-438M.docx 04/19...
  • Page 24 Pub. 42004-438M 300 Series Emergency Telephone Manual Page 22 of 50 Figure 27. Cutout for Ramtel (RT) Telephones P:\Standard IOMs - Current Release\42004 Instr. Manuals\42004-438M.docx 04/19...
  • Page 25 Pub. 42004-438M 300 Series Emergency Telephone Manual Page 23 of 50 Figure 28. Cutout for Code Blue (CB) Telephones P:\Standard IOMs - Current Release\42004 Instr. Manuals\42004-438M.docx 04/19...
  • Page 26 Pub. 42004-438M 300 Series Emergency Telephone Manual Page 24 of 50 Figure 29. Back Box for Talk-A-Phone (TP) P:\Standard IOMs - Current Release\42004 Instr. Manuals\42004-438M.docx 04/19...
  • Page 27 Pub. 42004-438M 300 Series Emergency Telephone Manual Page 25 of 50 Figure 30. Cutout for Talk-A-Phone (TP) Telephones P:\Standard IOMs - Current Release\42004 Instr. Manuals\42004-438M.docx 04/19...

  • Page 28: Extreme Cold Temperature Option

    Pub. 42004-438M 300 Series Emergency Telephone Manual Page 26 of 50 Extreme Cold Temperature Option RED ALERT ® emergency telephones equipped with the extreme cold temperature option (-003 and -004 models) can operate to −40 °C (non-option models are rated to −20 °C). This option includes two identifying features;...

  • Page 29: Connecting A Gai-Tronics Strobe

    Pub. 42004-438M 300 Series Emergency Telephone Manual Page 27 of 50 Connecting a GAI-Tronics Strobe A typical connection detail of a GAI-Tronics 540-001/541-001/531A Strobe (sold separately) is shown below: Figure 32. (Model 398-00x is shown as an example) Connection to Optional GAI-Tronics 540-001/541-001/531A Strobe P:\Standard IOMs - Current Release\42004 Instr.

  • Page 30: Configuration

    Pub. 42004-438M 300 Series Emergency Telephone Manual Page 28 of 50 Configuration The hardware configuration options are explained in the following sections and the necessary jumper settings are identified to enable or disable each option. Read each section and record the selected options (see Table 3) prior to making the necessary changes (see Figure 33 for the jumper locations).

  • Page 31: Auto-Answer

    Pub. 42004-438M 300 Series Emergency Telephone Manual Page 29 of 50 Auto-Answer Factory Setting: Auto-answer feature enabled The auto-answer feature enables or disables the automatic answering of incoming calls. This allows TMA to monitor the health of the telephone via polling with SMART operation enabled. The telephone automatically answers the call and attempts to communicate with TMA when the auto-answer feature is enabled.

  • Page 32: Command Select

    Pub. 42004-438M 300 Series Emergency Telephone Manual Page 30 of 50 Command Select Factory Setting: Auto Jumper J20 enables or disables the automatic transition to SMART operation. SMART operation is disabled when the jumper in the STD position. • SMART Operation Enabled (Auto): jumper J20 in position AUTO •...

  • Page 33: Voice Annunciation Option

    Pub. 42004-438M 300 Series Emergency Telephone Manual Page 31 of 50 Auxiliary control example: Output four used for gate entry A Model 396-001 RED ® ALERT emergency telephone is installed at the entrance to a gated/secure community. A visitor or delivery person approaches the gate and presses the ASSISTANCE push button that automatically calls the...

  • Page 34: Volume Adjustment

    Pub. 42004-438M 300 Series Emergency Telephone Manual Page 32 of 50 ® 3. Connect the RED ALERT telephone to the telephone line and wait 35 seconds for the telephone to initialize. 4. Locate the push button on the voice annunciation PCBA. RECORD 5.

  • Page 35: Programming

    Pub. 42004-438M 300 Series Emergency Telephone Manual Page 33 of 50 Programming Read this entire section and record the desired key sequences in Table 13 before programming the RED ® ALERT emergency telephone. ® There are two methods to program RED ALERT emergency telephones;...

  • Page 36: Remote Access Programming

    Pub. 42004-438M 300 Series Emergency Telephone Manual Page 34 of 50 The emergency telephone automatically answers the call and generates a splash tone (low to high sequence), followed approximately by a 1.5-second delay, followed by a success tone (short beep). The timing sequence to connect to the telephone, authenticate, and enter a programming sequence is shown below (see Figure 35).

  • Page 37: Dialing Methods

    Pub. 42004-438M 300 Series Emergency Telephone Manual Page 35 of 50 The following instructions are common to both local and remote access programming. Follow these directions to configure the telephone with the desired operating parameters. 1. Connect to the telephone locally (see Local Access Programming) or remotely (see Remote Access Programming).
  • Page 38 Pub. 42004-438M 300 Series Emergency Telephone Manual Page 36 of 50 The telephones can be programmed to access outside CO lines if connected to a PBX, PABX, KSU, etc. telephone system. Access to a CO line typically requires adding a digit (e.g. 9) to the auto-dial number. A pause may also be required in the auto-dial number.

  • Page 39: Password Protection

    Pub. 42004-438M 300 Series Emergency Telephone Manual Page 37 of 50 Feature Sequence Description Default This feature is only used if you must dial 9 to access an Secondary Dial # 1 1 N N 02 (2 seconds) Tone Delay outside line.

  • Page 40: Auto-Answer Alert

    Pub. 42004-438M 300 Series Emergency Telephone Manual Page 38 of 50 Auto-Answer Alert ® When auto-answering an incoming call, the RED ALERT telephone will generate a splash tone on the telephone line. This tone is always heard by the calling party. This tone can be pre-programmed to also be heard over the telephone’s integral speaker using this key sequence.

  • Page 41: Disconnect Options

    Pub. 42004-438M 300 Series Emergency Telephone Manual Page 39 of 50 Disconnect Options Several options are available for disconnecting a call. Any combination of disconnect options may be used. Select the method that best suits the application. Table 8. Disconnect Options Feature Sequence Description...

  • Page 42: Ada (Americans With Disabilities Act) Programming

    Pub. 42004-438M 300 Series Emergency Telephone Manual Page 40 of 50 ADA (Americans with Disabilities Act) Programming The ADA features provide the following benefits: • indication - This lamp provides indication to hearing-impaired ECEIVED individuals that the emergency call has been answered. •...

  • Page 43: Output Four Control Setup

    Pub. 42004-438M 300 Series Emergency Telephone Manual Page 41 of 50 Output Four Control Setup The command (DTMF key sequence) that triggers the timed activation of output four contact closure (TB5) is configurable. The sequence can contain up to eight DTMF digits in the range 0–9. The first digit must not be 0 (zero).

  • Page 44: Smart Mode Programming

    Pub. 42004-438M 300 Series Emergency Telephone Manual Page 42 of 50 Table 12. Early Microphone Option Feature Sequence Description Default Early # 7 1 1 Provide microphone activation within 1 second of dial Microphone sequence completion. Option Enable Early # 7 1 0 Returns telephone to default operation of microphone.

  • Page 45: Changing The Voice Annunciation Recorded Message

    Pub. 42004-438M 300 Series Emergency Telephone Manual Page 43 of 50 Table 13. Programming Documentation Table Function Key Sequence Default Setting User Settings Auto-dial or Ring-Down Programming (see Table 4) HELP Button Auto-dial Number 1 DD*1 None HELP Button Auto-dial Number 2 DD*2 None HELP Button Auto-dial Number 3...

  • Page 46: Local Recording (Integral Keypad Only)

    Pub. 42004-438M 300 Series Emergency Telephone Manual Page 44 of 50 Local Recording (Integral Keypad Only) 1. Obtain a local access connection to the telephone (see the Local Access Programming section). ® The RED ALERT telephone generates a splash tone (low to high sequence), followed by a success tone (short beep).

  • Page 47: Maintenance

    Pub. 42004-438M 300 Series Emergency Telephone Manual Page 45 of 50 3. Press *** to enter programming mode. 4. Wait two seconds. 5. Enter **0000 (0000 is the factory default maintenance PIN number). 6. Enter *20. The telephone will respond with six DTMF tones if it successfully enters maintenance mode. Two DTMF tones are emitted if access is denied.

  • Page 48: Preventive Maintenance For Model 392-001, 392-001Fs, 396-00X, 396-001Fs, 397-00X, 397- 001Fs, And 398-00X Telephones

    Pub. 42004-438M 300 Series Emergency Telephone Manual Page 46 of 50 Preventive Maintenance for Model 392-001, 392-001FS, 396-00X, 396- 001FS, 397-00x, 397-001FS, and 398-00x Telephones Stainless steel does not normally require maintenance to prevent corrosion from occurring. Different installation locations may require more regular maintenance than others, depending on the environment and exposure to airborne contaminants.

  • Page 49: Replacement Parts

    Pub. 42004-438M 300 Series Emergency Telephone Manual Page 47 of 50 Replacement Parts Part No. Description 233-001 Model 233-001 Security ◼ ◼ ◼ ◼ ◼ ◼ ◼ ◼ ◼ ◼ Screwdriver ◼ ◼ ◼ ◼ ◼ ◼ ◼ ◼ ◼ ◼...

  • Page 50: Specifications

    Pub. 42004-438M 300 Series Emergency Telephone Manual Page 48 of 50 Specifications TMA compatibility profile type ............... Type A hands-free (RED ALERT) Auto-dial digit limit .......................... 24 digits Electrical Audio output ........... 1 kHz tone—87 ±3 dB SPL @ 1 m with 40 mA loop current Battery voltage (tip and ring) ....................

  • Page 51: Approvals

    Pub. 42004-438M 300 Series Emergency Telephone Manual Page 49 of 50 Model 398-00x ........................7.2 lb (3.3 kg) Models 392-001FS, 396-001FS, and 397-001FS Construction Panel ..................14-gauge, type 304 brushed stainless steel Back box ............16-gauge cold-rolled steel with black polyurethane finish Key Pad (Model 392-001FS only) ................chrome-plated zinc Dimensions Front panel ..................
  • Page 52 Pub. 42004-438M 300 Series Emergency Telephone Manual Page 50 of 50 User Instructions (USA) This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On this equipment is a label that contains, among other information, a product identifier in the format US:AAAEQ##TXXXX. If requested, this number must be provided to the telephone company.
  • Page 53 Warranty Equipment. GAI-Tronics warrants for a period of one (1) year from the date of shipment, that any GAI-Tronics equipment supplied hereunder shall be free of defects in material and workmanship, shall comply with the then-current product specifications and product literature, and if applicable, shall be fit for the purpose specified in the agreed-upon quotation or proposal document.

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