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CyberData 011049 Operation Manual

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VoIP Call Button
Operations Guide
Part #011049
Document Part #930292A
for Firmware Version 4.0
CyberData Corporation
2555 Garden Road
Monterey, CA 93940
(831) 373-2601

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Summary of Contents for CyberData 011049

  • Page 1 VoIP Call Button Operations Guide Part #011049 Document Part #930292A for Firmware Version 4.0 CyberData Corporation 2555 Garden Road Monterey, CA 93940 (831) 373-2601...
  • Page 2 CyberData Corporation. This manual, and the products, software, firmware, and/or hardware described in this manual are the property of CyberData Corporation, provided under the terms of an agreement between CyberData Corporation and recipient of this manual, and their use is subject to that agreement and its terms.
  • Page 3 Electrical Hazard: This product should be installed by a licensed electrician according to all local electrical and building codes. GENERAL ALERT Warning Electrical Hazard: To prevent injury, this apparatus must be securely attached to the floor/wall in accordance with the installation instructions. GENERAL ALERT CyberData Corporation 930292A Operations Guide...
  • Page 4 Potential safety hazards are identified in this manual through the use of words Danger, Warning, and Caution, the specific hazard type, and pictorial alert icons. CyberData Corporation 930292A Operations Guide...
  • Page 5 Revision History Revision Date Released Description of Changes 6/10/2008 This is the first release of the 010935B manual. CyberData Corporation 930292A Operations Guide...

  • Page 6: Table Of Contents

    B.1.1 In a LINUX Environment ......................44 B.1.2 In a Windows Environment ....................44 B.1.3 In a Solarwinds Server Environment ..................44 Appendix C Troubleshooting/Technical Support C.1 Frequently Asked Questions (FAQ) ....................45 C.2 Documentation ............................45 C.3 Contact Information ..........................45 C.4 Warranty ...............................46 Index Operations Guide 930292A CyberData Corporation...

  • Page 7: Chapter 1 Product Overview

    1.1 How to Identify This Product To identify the VoIP Call Button, look for a model number label similar to the one shown in Figure 1-1. The model number on the label should be 011049. Figure 1-1. Model Number Label WWW.CYBERDATA.NET...

  • Page 8: Typical System Installation

    Electrical Hazard: This product should be installed by a licensed electrician according to all local electrical and building codes. GENERAL ALERT Warning Electrical Hazard: To prevent injury, this apparatus must be securely attached to the floor/wall in accordance with the installation instructions. GENERAL ALERT Operations Guide 930292A CyberData Corporation...

  • Page 9: Product Features

    ● User downloadable message up to 80 seconds ● Single button call to pre-set number ● Continuous repeat of message ● Call progress light ● Event-controlled relay ● Tamper sensor ● Web-based setup ● PoE-powered Operations Guide 930292A CyberData Corporation...

  • Page 10: Supported Protocols

    Specification Network Rate 10/100 Mbps Power Requirement 802.3af compliant or 5V at 1000 mA Protocol Part Number 011049 Dimensions 4.5” x 4.5” x 1.5” Weight 1.6 lbs./shipping weight of 2.2 lbs. Auxiliary Relay (0.7 kg/shipping weight of 1.0kg) 2 A at 30 VDC...

  • Page 11: Dimensions

    Product Overview Dimensions 1.7 Dimensions Figure 1-3. Dimensions—Size of Unit with Case 4.53 [115.0] 4.53 [115.0] 1.58 [40.2] DIMENSIONS ARE IN INCHES [MILLIMETER] Operations Guide 930292A CyberData Corporation...

  • Page 12: Chapter 2 Installing The Voip Call Button

    2 Installing the VoIP Call Button 2.1 Parts List Table 2-1 illustrates the VoIP Call Button parts. Table 2-1. Parts List Quantity Part Name Illustration VoIP Call Button Assembly Installation Quick Reference Guide VoIP Call Button Mounting Accessory Kit Operations Guide 930292A CyberData Corporation...

  • Page 13: Voip Call Button Setup

    (2A at 30 VDC for continuous loads) 3 = Normally Open Common accept wire range 4 = Normally Open Contact up to 16 AWG 5 = Door Sense Input 6 = Door Sense Ground Reference J3 - Terminal Block Operations Guide 930292A CyberData Corporation...

  • Page 14: Connecting A Device To The Auxiliary Relay

    Electric Door Strike Relay Strobe Light Output Contacts VoIP Intercom AC or DC rated Depending Upon Controlled Device Requirements AC or DC Power Source POWER SUPPLY MAX. 30 VDC @ 1A Auxiliary Relay Wiring Contacts Operations Guide 930292A CyberData Corporation...

  • Page 15: Identifying The Voip Call Button Connectors

    See the following figures and tables to identify the VoIP Call Button connector locations and functions. Figure 2-6. J2, J5, and J6 Connector Locations Table 2-2. Connector Functions Connector Function Call Button - LED Interface Operations Guide 930292A CyberData Corporation...
  • Page 16 Installing the VoIP Call Button VoIP Call Button Setup Figure 2-7. J1 and J3 Connector Locations Table 2-3. Connector Functions Connector Function PoE Network Connection (RJ-45 ethernet) with link and activity LEDs Terminal Block (see Figure 2-4) Operations Guide 930292A CyberData Corporation...
  • Page 17 Processor Boot Mode (Factory Only) Reset (Factory only) Watchdog Timer (Factory only) Audio Enable (Factory only) JP10 Intrusion Detector Bypass (Install JP10 to disable Intrusion detector) JP11 RTFM (see Section 2.1.5.2, "Restore the Factory Default Settings") Operations Guide 930292A CyberData Corporation...

  • Page 18: Call Button And Indicator Light

    Once pressed, the Call button will automatically call a preset extension or number and play an ● audio file to the phone being called. This audio file can be uploaded from the web interface. Figure 2-9. Call Button and Indicator Light Call button and indicator light Operations Guide 930292A CyberData Corporation...

  • Page 19: Network Connectivity, And Data Rate

    2-11). The Link light changes color to confirm the auto-negotiated baud rate: • This light is yellow at 10 Mbps. • It is orange at 100 Mbps. Figure 2-10. Network Connector Prior to Installation Ethernet Activity Link Operations Guide 930292A CyberData Corporation...
  • Page 20 Installing the VoIP Call Button VoIP Call Button Setup 2.1.5.1 Verify Network Activity The square, yellow Activity light blinks when there is network activity. Figure 2-11. Network Connector Operations Guide 930292A CyberData Corporation...
  • Page 21 4. After the VoIP Call Button has rebooted, remove the jumper from JP11. 5. Cycle power by disconnecting the PoE cable from J1 and plugging the PoE cable back into J1. Figure 2-12. RTFM Switch Jumper Operations Guide 930292A CyberData Corporation...

  • Page 22: Configure The Voip Call Button Parameters

    Table 2-5. Factory Default Settings Parameter Factory Default Setting IP Addressing DHCP IP Address 10.10.10.10 Web Access Username admin Web Access Password admin Subnet Mask 255.0.0.0 Default Gateway 10.0.0.1 a.Default if no DHCP server is present Operations Guide 930292A CyberData Corporation...

  • Page 23: Log In To The Configuration Home Page

    Make sure that the PC is on the same IP network as the VoIP Call Button. Note You may also download CyberData’s VoIP Discovery Utility program which allows you to easily find and configure the default web address of the CyberData VoIP products.
  • Page 24 Shows the device name. Change Username Type in this field to change the username. Change Password Type in this field to change the password. Re-enter Password Type the password again in this field to confirm the new password. Operations Guide 930292A CyberData Corporation...
  • Page 25 Link to the Audio Configuration page. Link to the Update Firmware page. Click the Save button to save your configuration settings. Note: You need to reboot for changes to take effect. Click on the Reboot button to reboot the system. Operations Guide 930292A CyberData Corporation...

  • Page 26: Configure The Device

    Installing the VoIP Call Button Configure the VoIP Call Button Parameters 2.1.2 Configure the Device 1. Click the Device Configuration button to open the Device Configuration page. See Figure 2-14. Figure 2-14. Device Configuration Page Operations Guide 930292A CyberData Corporation...
  • Page 27 Link to the Device Configuration page. Link to the Networking page. Link to go to the SIP Configuration page. Link to the Sensor Configuration page. Link to the Audio Configuration page. Link to the Update Firmware page. Operations Guide 930292A CyberData Corporation...
  • Page 28 Note: You need to reboot for changes to take effect. Click on the Test Relay button to do a relay test. Click on the Reboot button to reboot the system. 3. After changing the parameters, click the Save button. Operations Guide 930292A CyberData Corporation...
  • Page 29 Option volatile memory. The board gets it's autoprovisioning information from an XML-formatted file hosted from a TFTP server. CyberData will provide a template for this XML file and the user can modify it for their own use. On the webpage you can specify an address where the board will look for autoprovisioning...

  • Page 30: Configure The Network Parameters

    Default Gateway Enter the Default Gateway address. DNS Server 1 Enter the DNS Server 1 address. DNS Server 2 Enter the DNS Server 2 address. Link to the Home page. Link to the Device Configuration page. Operations Guide 930292A CyberData Corporation...
  • Page 31 4. Connect the VoIP Call Button to the target network. 5. From a system on the same network as the VoIP Call Button, open a browser with the new IP address of the VoIP Call Button. Operations Guide 930292A CyberData Corporation...

  • Page 32: Configure The Sip Parameters

    SIP User ID* Enter the SIP User ID (up to 25 alphanumeric characters). Authenticate ID* Enter the Authenticate ID (up to 25 alphanumeric characters). Authenticate Password* Enter the Authenticate Password (up to 25 alphanumeric characters). Operations Guide 930292A CyberData Corporation...
  • Page 33 Click the Save button to save your configuration settings. Note: You need to reboot for changes to take effect. Click on the Reboot button to reboot the system. 3. After changing the parameters, click Save Settings. Operations Guide 930292A CyberData Corporation...
  • Page 34 Button can also receive Point-to-Point calls. The delayed DTMF functionality is available in the Point-to-Point Mode. Note Receiving point-to-point SiP calls may not work with all phones. Figure 2-17. SIP Configuration Page Set to Point-to-Point Mode Board is set to NOT register with a SiP server Operations Guide 930292A CyberData Corporation...
  • Page 35 DTMF tone '2', send out DTMF tone 5, wait 6 seconds, send out DTMF tone 4, wait 4 seconds, send out DTMF tone 1 Note The maximum number of total characters in the dial-out field is 25. Operations Guide 930292A CyberData Corporation...

  • Page 36: Configure The Sensor Configuration Parameters

    Activate the relay until the sensor is deactivated ● Call a preset extension and play a pre-recorded audio file (once) ● Note Calling a preset extension can be set up as a point-to-point call, but currently can't send delayed DTMF tones. Operations Guide 930292A CyberData Corporation...
  • Page 37 Installing the VoIP Call Button Configure the VoIP Call Button Parameters 1. Click Sensor Config to open the Sensor Configuration page (Figure 2-18). Figure 2-18. Sensor Configuration Page Operations Guide 930292A CyberData Corporation...
  • Page 38 Link to the Sensor Configuration page. Link to the Audio Configuration page. Link to the Update Firmware page. Click the Save button to save your configuration settings. Note: You need to reboot for changes to take effect. Operations Guide 930292A CyberData Corporation...
  • Page 39 Installing the VoIP Call Button Configure the VoIP Call Button Parameters Table 2-11. Sensor Configuration Parameters Web Page Item Description Click on the Reboot button to reboot the system. 3. After changing the parameters, click Save Settings. Operations Guide 930292A CyberData Corporation...

  • Page 40: Configure The Audio Configuration Parameters

    Installing the VoIP Call Button Configure the VoIP Call Button Parameters 2.1.6 Configure the Audio Configuration Parameters 1. Click Audio Config to open the Audio Configuration page (Figure 2-18). Figure 2-19. Audio Configuration Page Call button message: Operations Guide 930292A CyberData Corporation...
  • Page 41 Note: Downloading large files can sometimes take a long time. It's not recommended to interrupt the process once it has started. Click on the Test Audio button to test the audio. Click on the Restore Default button to restore the default settings. Operations Guide 930292A CyberData Corporation...

  • Page 42: Upgrade The Firmware And Reboot The Voip Call Button

    4. Copy the firmware files to be upgraded to the appropriate TFTP server directory: • c:\tftp-root\for Windows • /tftpboot/for Linux 5. Log in to the VoIP Call Button home page as instructed in Section 2.1.1, "Log in to the Configuration Home Page". Operations Guide 930292A CyberData Corporation...
  • Page 43 Therefore, in the case of a firmware upgrade to version 3.3.0 or later, CyberData recommends that you go to the Device Config page and make sure the following values are set properly.
  • Page 44 Link to the Audio Configuration page. Link to the Update Firmware page. Click on the Submit button to automatically upload the selected firmware and reboot the system. Click on the Reboot button to reboot the system. Operations Guide 930292A CyberData Corporation...

  • Page 45: Reboot The Voip Call Button

    Section 2.1.1, "Log in to the Configuration Home Page". 1. Click Update Firmware to open the Upgrade Firmware page (Figure 2-21). Figure 2-21. Reboot System Section Reboot 2. Click Reboot. A normal reboot will occur. Operations Guide 930292A CyberData Corporation...

  • Page 46: Appendix A Mounting The Voip Call Button

    Table A-1. Wall Mounting Components (Part of the Accessory Kit) Quantity Part Name Illustration #6 x 1.5 inches Sheet Metal Screw #6 Ribbed Plastic Anchor Table A-1. Gang Box Mounting Components Quantity Part Name Illustration #6-32 x .375-inch Flat-Head Machine Screw. Operations Guide 930292A CyberData Corporation...
  • Page 47 Phillips Machine Screw (3 x) Faceplate O-Ring & Nut (Come with Push Button Switch) PushButton Switch Cable Assembly Plug in to J2 PCB Assembly #6-32 x 1/4” Pan Head Phillips Machine Screw w/ Split Lock Washer (2 x) Backplate Operations Guide 930292A CyberData Corporation...
  • Page 48 After the VoIP Call Button is assembled, plug the Ethernet cable into the VoIP Call Button Assembly (see Figure A-1). Section 2.1.5, "Network Connectivity, and Data Rate" explains how the Link and Status LEDs work. Figure A-1. Network Connector Prior to Installation Operations Guide 930292A CyberData Corporation...
  • Page 49 Be sure to connect the Intercom up to the Earth Ground. Figure A-2. Gang Box Mounting EARTH GROUND CABLE [NOT PROVIDED] EARTH GROUND HERE EARTH GROUND HERE DRYWALL CUTOUT EARTH GROUND CABLE [NOT PROVIDED] DRYWALL CUTOUT Operations Guide 930292A CyberData Corporation...

  • Page 50: Appendix B Setting Up A Tftp Server

    You can find several options online for setting up a Solarwinds server. This example explains how to use the Solarwinds freeware TFTP server, which you can download from the VoIP Call Button product page at: http://www.cyberdata.net/support/voip/index.html Operations Guide 930292A CyberData Corporation...

  • Page 51: Appendix C Troubleshooting/Technical Support

    Phone: 831-373-2601, Extension 136 Email: RMA@CyberData.net When returning a product to CyberData, an approved CyberData RMA number must be printed on the outside of the original shipping package. No product will be accepted for return without an approved RMA number. Send the product, in its original package, to the following address:...

  • Page 52: Warranty

    CyberData warrants its product against defects in material or workmanship for a period of two years from the date of purchase. Should the product fail within the warranty period, CyberData will repair or replace the product free of charge. This warranty includes all parts and labor.

  • Page 53: Index

    24 SIP 26 using Web interface 16 configuration home page 18 factory default settings 15 CyberData contact information, corporate, sales, tech firmware support, service 45 upgrading an older version of the device firmware to version 3.3.0 37 Operations Guide...
  • Page 54 17 reboot 38, 39 register expiration 27 registration and expiration, SIP server lease 27 remote SIP port 26 mounting the device 40 remote SiP port 26 resetting the IP address to the default 40, 45 Operations Guide 930292A CyberData Corporation...
  • Page 55 45 TFTP server 4, 44 user ID for SIP server login 26 SIP 26 username changing for web configuration access 20 default for web configuration access 18 restoring the default 16 Operations Guide 930292A CyberData Corporation...

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