Chapter 2: Library Troubleshooting; Troubleshooting Table - Overland Tandberg NEO S Series Service Manual

CAUTION:
Operating the library without installing it in the rails, such as on a table or rack shelf, could
result in library errors. Placing any weight on top of the library might also cause errors.
This chapter provides information for verifying correct installation and troubleshooting the
library.
Topics in Library Troubleshooting:
•

Troubleshooting Table

• Fibre Channel Troubleshooting
• SAS Troubleshooting
•
Remove Stuck Tape Cartridges
• Emergency Magazine Release
•
Upgrade the Library Firmware
• General Diagnostic Tests
Troubleshooting Table
Problem
Power
Library does not power up.
No display messages appear.
Errors Displayed on Operator Control Panel
Exclamation mark (!) in library
operator panel inventory
display
10400666-005
Library Troubleshooting
The library is designed to operate when installed in a rack using the rack rail kit.
Solution
• Check all power cord connections.
• Make sure the power switch on the front panel is in the <ON> position.
• Make sure there is power to the outlet. Try another working outlet.
• Replace the power cord.
• Contact your service representative.
• Make sure the power cord is connected.
• Make sure the power switch is on.
• Power cycle the library.
• Download the library firmware.
• Contact your service representative.
Export the tape cartridge marked with the exclamation mark (!). The tape
cartridge is either damaged, incompatible with the tape drive, or the wrong type
for the attempted operation.
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