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If your SiPix product needs to be returned for repair, you must contact SiPix technical support prior
to shipment for an RMA number before sending in the product. The RMA number is a Return
Merchandise Authorization number. SiPix will refuse all shipments without a proper RMA
number. The RMA number MUST be printed on the outside of the original shipping carton in large
print written in black ink next to the shipping label. Failure to properly pack shipment could cause
serious damage to the product and void the warranty.
Should any defect(s) be discovered, the product may be returned to SiPix with a valid RMA number.
If you are returning product for repair, please be sure to do the following:
1) Call SiPix Customer Support Mon-Fri during regular business hours toll free at 866-888-1678 and
obtain an RMA (Return Merchandise Authorization) number.
2) Print your RMA number on the OUTSIDE of the original shipping carton in large print written in
black ink next to the shipping label.
3) Include a copy of the bill of sale with the returned product.
4) Unless otherwise instructed, do not return any manuals or software when returning items for
repair.
5) Ship to SiPix via a traceable shipping method and retain the tracking number.
Note: This product is intended for use only within the boundaries and territories of the United States and
Canada. If you purchased this product in Mexico or South America and need assistance or repair, you
must contact your originating reseller for service and support. SiPix Imaging, Milpitas CA, will not accept
any shipments from outside the boundaries and territories of the USA and Canada. SiPix often bundles
many different third party software options with its products. If any of these options were ordered with
your SiPix product and they appear to be missing or incorrect, contact your reseller immediately.
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