Warranty Service - SiPix SC-2100 Owner's Manual

Warranty Service

If your SiPix product needs to be returned for repair, you must contact SiPix technical
support prior to shipment for an RMA number before sending in the product. The RMA
number is a Return Merchandise Authorization number.
shipments without a proper RMA number. The RMA number MUST be printed on the
outside of the original shipping carton in large print written in black ink next to the shipping
label. Failure to properly pack shipment could cause serious damage to the product and void
the warranty.
Should any defect(s) be discovered, the product may be returned to SiPix with a
valid RMA number. If you are returning product for repair, please be sure to
do the following:
1) Call SiPix Customer Support Mon-Fri during regular business hours toll free at
866-888-1678 and obtain an RMA (Return Merchandise Authorization)
number.
2) Print your RMA number on the OUTSIDE of the original shipping carton in
large print written in black ink next to the shipping label.
3) Include a copy of the bill of sale with the returned product.
4) Unless otherwise instructed, do not return any manuals or software when
returning items for repair.
5) Ship to SiPix via a traceable shipping method and retain the tracking number.
Note: This product is intended for use only within the boundaries and territories of the
United States and Canada. If you purchased this product in Mexico or South America and
need assistance or repair, you must contact your originating reseller for service and support.
SiPix Imaging, Milpitas CA, will not accept any shipments from outside the boundaries and
territories of the USA and Canada. SiPix often bundles many different third party software
options with its products. If any of these options were ordered with your SiPix product and
they appear to be missing or incorrect, contact your reseller immediately.
SiPix will refuse all
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