Warranty Claims; Declaration Of Warranty - Koncar 5AT Series Operation, Installation And Maintenance Instructions

12. WORKING LIFE OF MOTORS MANUFACTURED BY KONČAR-MES d.d.
• under normal conditions of use foreseen by these operation & maintenance instructions and with
regular maintenance the motor working life is more longer
• The manufacturer assures the availability of spare parts in the period of time up to 7 years
including also the period of time under which the warranty is valid. Service at manufacturer is
possible also for products older than 7 years with special contracting conditions
• All production documentation is available 10 years after the production cease date of the particular
type
• For packing we are using ecological materials which can be recycled, stored or destroyed. In this
purpose, packing materials are marked properly.
• When you stop using electric motor, please be careful not to burden the enviroment. Hand it over
to authorised collectors

13. WARRANTY CLAIMS

Breakdowns in duty or damages detected on products prior to the expiry of warranty
need to be, if they are induced with material faults or bad manufacturing quality,
reported to manufacturer KONČAR - MES d.d. indicating the following data :
the number of packing list or invoice of the delivered product
•
catalogue mark of the deficient product (serial and code number)
•
the reason of claim, description of the defect, related photos or videos
•
Remark: the description "doesn´t work" won´t be accepted, please state the problem
Occured. Breakdowns in duty or damages due to inadequate use and careless transportation /storage
/ connecting, are not considered as justified warranty claims during period of warranty. The same is
valid also if the product, before it's return to the manufacturer, was disassembled during period of
warranty.

14. DECLARATION OF WARRANTY

Quality management system introduced in KONČAR–MES d.d. is certified in accordance with the
requests stated in ISO 9001. Based on this, regular work of our products is assured with rigorous
process control and final inspection prior to shipment to the customer, on the grounds of which the
warranty is issued. If despite this, irregular operation or disturbance in duty would occur, caused by
bad manufacturing quality or material fault, we commit ourselves to cover the costs of repair and
reestablish guaranteed validity of the product.
Warranty is valid for 12 months in accordance with the General terms of sale or according to the
contract from the day of product sale/collection. The customer is obliged to follow the operation and
maintenance instructions attached to every product.
In case of complaint and reclamation to the delivered product the customer is obliged to provide the
packing list or inovice, which is also valid as warranty.
If by inspection KONČAR-MES d.d. establishes that the malfunction is caused by a product defect
within the warranty period, and in accordance with the warranty,
KONČAR-MES d.d. will bear all repair costs. If it is found that the cause of malfunction on the product
is outside the warranty period, the customer will bear all costs of repair.
Customer will lose his warranty claims in case of:
mechanical damage caused by the customer
•
improper use or disassembly of the product, failure to comply with the given
•
instructions
unauthorized disassembly of the product
•
mechanical, chemical, thermal or any other damage as a result of aggressive
•
environment or bad weather conditions
dissatisfaction with the performance caused by improper product selection
•
application with technically non-conforming products
poor maintenance of the product as well as replacing parts of the product with
•
unoriginal ones.
KONČAR-MES d.d. will not be held responsible for the loss of income, loss due to the
inability of use, interruption of production, lost jobs or indirect, immaterial, collateral or
consequential damage to the customer or any third party.
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