Reporting Safety Defects - Tesla MODEL S Operating Manual

Reporting Safety Defects

Contacting Tesla
For detailed information about your Model S,
go to www.tesla.com, and log on to your Tesla
Account, or sign up to get an account.
If you have any questions or concerns about
your Model S, call 1-877-79TESLA
(1-877‑798-3752).
Note: You can also use voice commands to
provide feedback to Tesla. Say "Note",
"Report", "Bug note", or "Bug report" (in the
English language) followed by brief comments
in your language of choice. Model S takes a
snapshot of its systems, including your current
location, vehicle diagnostic data, and screen
captures of the touchscreen and instrument
panel. Tesla periodically reviews these notes
and uses them to continue improving Model S.
Reporting Safety Defects - US
If you believe that Model S has a defect which
could cause a crash or could cause injury or
death, you should immediately inform the
National Highway Traffic Safety Administration
(NHTSA) in addition to notifying Tesla.
If NHTSA receives similar complaints, it may
open an investigation. If it finds that a safety
defect exists in a group of vehicles, it may
order a recall and remedy campaign. However,
NHTSA cannot become involved in individual
problems between you, your dealer, or Tesla.
To contact NHTSA, you may call the Vehicle
Safety Hotline toll-free at 1-888-327-4236
(TTY: 1-800-424-9153); go to
www.safercar.gov; or write to: Administrator,
National Highway Traffic Safety, 1200 New
Jersey Avenue SE., Washington, DC 20590.
You can also obtain other information about
motor vehicle safety from www.safercar.gov.
Reporting Safety Defects - Canada
If you believe that your Model S has a defect
which could cause a crash or could cause
injury or death, you should immediately inform
Transport Canada, in addition to notifying
Tesla. To contact Transport Canada, call their
toll-free number: 1-800-333-0510.
Consumer Information 215