invotel AudioImage SX4020 Installation Manual

Problems
1. • Unplug the phone lines; Wait 60 seconds then Plug them back IN.
Adapter not working or
make sure the phone line is plugged in securely.
stopped working
• Select Line 1 on the phone & make sure that there is dial tone.
Repeat for Line 2, 3, 4
• check audio cord; try inserting it half way, adjust the volume on your
2. No Audio
audio source if needed to hear it.
• Verify that the audio source is playing by itself, listen to it. Use the
3. Audio source is OK but no
Headphone jack on a CD player not the "line out"
audio when device is
• Set Volume to Medium.
activated as per ALT1 or
• If answering a call allow a second before placing the call on HOLD.
ALT2 setting.
• Check to see if L1, L2, L3 or L4 lights on this device has turned ON
• model SX4020 does not activate by pressing Hold button
• you need to press Flash button 1
phones wait a second after pressing Flash then press Hold.
4. • Press FLASH button to stop the audio
MOH works but audio does
• Wire distance to adapter may be too long(more than 200 feet),
not stop when call is picked
Centralize the location of device to be as close as possible to the
up in any setting
phones.
5.
Some Phones work , some • Try changing the setting to ALT2 setting and follow the Operation in
do not in ALT1 setting ALT2 settings.
• Try installing the device before DSL filter (if any)
6. • Press FLASH button to stop it.
Some times audio starts to
• The call needs to be on Hold at least 4 seconds before it can be
play by it self or does not
voice deactivated, use Flash to deactivate.
by
deactivate voice
• When you hang up, wait 2 seconds before selecting the same line.
• Check for other devices sharing that line like Message indicator,
Answering machine, Alarm system, Modem etc. Use a privacy
module between the line and that device to keep them off the line
when line is being used by your phone.
• Set your Alarm system and/or your DSL line to share FAX line.
• Excessive wiring- Total wire length per line must be under 200 feet.
• Try putting the call back on Hold, wait 3-4 seconds then pick up.
Audio shuts off or flickers • Extensive audio volume. Adjust the volume to proper level.
7.
Innovative Telecommunication Technology
1112 Montana Ave Suite 250 Santa Monica, CA 90403 USA
Toll-Free: 800-747-0708 Tel: 310-899-0078 Fax: 310-899-0227 http://www.invotel.com
Possible Cause / Solution
st
then Hold button. On some
Connect "WALL jack" to your "Wall" Jacks using the provided cord
•
This device monitors all the telephones through the lines. You may use a splitter
•
(T adapter) at the Wall jack to connect both this device and a telephone. If you
do not have a splitter use the "PHONE" jack on this device to plug the
telephone. Please note a telephone is not required to be connected to this
device if you need to connect a telephone, just one phone may be connected to
this device, other telephones remain connected to their own wall jacks.
If you have two wall jacks each with one phone number, then you need to use a
• • • •
"2 line coupler" to combine the 2 phone numbers into one jack for this device.
Or contact your phone installer and tell them you want to convert a wall jack from
RJ11 to RJ14
Plug the Audio cable into the two audio IN jacks on the SX4000 Music On Hold
controller, Plug the other end of audio cable into the "Headphone" jack of your
audio source such as digital player (8 ohm or 600 ohm), Radio, CD Player, PC
CD ROM headphone, PC sound card, speakers output etc.
We recommend you to set the volume on your audio source to mid level
Note: extensive volume can shut off the on-hold audio.
®
P4

Music-On-Hold Adapter Installation

AudioImage
™
Model # SX4020
Rev 22X
Phone
L2 L1
ALT1 ALT2
RCA L1 &2
Audio IN OUT
Phone
L4 L3
ALT1 ALT2
L3 &4
RCA
Audio IN OUT
.
1/2 3/4
Wall
jack
L1 & 2
IN
Wall
jack
L3 & 4
IN