Set A Default Recipient For Diagnostic Reports; View The Version Number Of The Blackberry Device Software On Your Device; I Cannot Run Or Submit A Diagnostic Report - Blackberry 8820 User Manual

3. Click Diagnostics Test.
4. Highlight a report.
5. Press the Menu key.
6. Click Delete or Delete All.

Set a default recipient for diagnostic reports

If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry® device sends the report to that recipient.
If you want to specify a recipient each time that you submit a report, do not set the default recipient.
1. In the device options, click Mobile Network.
2. Press the Menu key.
3. Click Diagnostics Test.
4. Press the Menu key.
5. Click Options.
6. Type the contact information.
7. Press the Menu key.
8. Click Save.

View the version number of the BlackBerry Device Software on your device

In the device options, click About.
To return to the device options, press the Escape key twice.

I cannot run or submit a diagnostic report

Try performing the following actions:
• Try running the diagnostic report again. In the diagnostic report, press the Menu key. Click Repeat All Steps.
• If you cannot submit a diagnostic report to an email address, try submitting the report to a PIN. Likewise, if you cannot submit a
diagnostic report to a PIN, try submitting the report to an email address.
268