Page 1: User Guide
User Guide BlackBerry 8800 Smartphone...
Page 2 SWDT129656-129656-1215015514-001...
Page 3: Table Of Contents
Create a link for a PIN ... 12 Expand a folder ... 12 Collapse a folder ... 12 BlackBerry basics shortcuts ... 12 No application opens when I press a Convenience key ... 12 Shortcuts ... 13 BlackBerry basics shortcuts ... 12 Phone shortcuts ...
Page 4 Phone settings ... 34 Phone shortcuts ... 13 Phone troubleshooting ... 36 Voice dialing ... 22 Make a call using a voice command ... 22 Dial an extension using a voice command ... 22 Use a headset ... 20 Check your phone number using a voice command ... 22 Check the wireless coverage level using a voice command ...
Page 5 Message list settings ... 53 Message shortcuts ... 13 Message troubleshooting ... 56 MMS messages ... 79 MMS message basics ... 79 MMS message attachments ... 82 Message settings ... 51 Message list settings ... 53 Message shortcuts ... 13 Message troubleshooting ...
Page 6 About synchronization ... 109 Wireless email reconciliation prerequisites ... 109 Reconcile email messages over the wireless network ... 109 Delete email messages over the wireless network ... 109 Wireless data synchronization prerequisites ... 110 Synchronize organizer data over the wireless network ... 110 About synchronization conflicts ...
Page 7 Maps ... 147 Locations ... 147 Directions ... 148 Map basics ... 149 Tracking ... 150 Location bookmarks ... 152 Maps shortcuts ... 17 Map troubleshooting ... 152 Contacts ... 155 Contact basics ... 155 Mailing lists ... 157 Caller ID ... 26 Categories ...
Page 8 Notification profiles ... 193 Notification basics ... 193 LED notification ... 195 Custom notification ... 196 Notification profile troubleshooting ... 198 BlackBerry Messenger ... 201 Contacts ... 201 Conversations ... 203 Availability ... 205 Display and keyboard ... 207 Backlighting ... 207 Display settings ...
Page 9 Wireless network coverage ... 215 Find information about wireless coverage indicators ... 215 Turn off a wireless connection ... 215 Network connection indicators ... 215 Turn on wireless coverage notification ... 196 Check the wireless coverage level using a voice command ... 39 About the preferred wireless network list ...
Page 10 About service books ... 239 Accept a service book ... 239 Delete a service book ... 239 Troubleshooting ... 241 BlackBerry Basics troubleshooting ... 241 Phone troubleshooting ... 36 Voice dialing troubleshooting ... 41 Message troubleshooting ... 56 Attachment troubleshooting ... 108 Synchronization troubleshooting ...
Page 11 Display troubleshooting ... 211 Language troubleshooting ... 214 Wireless network coverage troubleshooting ... 218 Security troubleshooting ... 232 Diagnostic reports ... 250 Abbreviation list ... 253 Legal notice ... 255...
Page 13: Blackberry Basics
4. Click Save. Turn on standby mode If you are not on a call, you can turn on standby mode to avoid pressing keys accidentally when you are not using your BlackBerry® device. Hold the Mute key. To turn off standby mode, press the Mute key again.
Page 14: Create A Link For A Pin
Collapse a folder Click a folder with a minus sign (-) beside it. BlackBerry basics shortcuts • To move the cursor, roll the trackball. • To exit a screen or move back a page in the browser, press the Escape key.
Page 15: Shortcuts
Shortcuts BlackBerry basics shortcuts • To move the cursor, roll the trackball. • To exit a screen or move back a page in the browser, press the Escape key. • To move to a list item or menu item, type the first letter of the item.
Page 16: Typing Shortcuts
• To view the email address of a contact, in a message, highlight the contact. Press Q. To view the display name again, press Q. In a message list • To open a highlighted message, press the Enter key. • To compose a message from a message list, press C. •...
Page 17: Search Shortcuts
• To insert an at sign (@) or a period (.) in an email address field, press the Space key. • To type a symbol, press the Symbol key. Type the letter that appears below the symbol. Work with text •...
Page 18: Browser Shortcuts
Browser shortcuts • To insert a period (.) in the Go To dialog box, press the Space key. • To insert a slash mark (/) in the Go To dialog box, press the Shift key and the Space key. • To open the browser options, in the browser, press O. •...
Page 19: Maps Shortcuts
Maps shortcuts • To zoom in to a map, press I. • To zoom out from a map, press O. • To view status information at the top of a map, press U. • To hide status information at the top of a map, press U. •...
Page 21: Phone
Phone Phone basics Find your phone number Open the phone. The My Number field displays your phone number. Make a call 1. On the Home screen or in the phone, perform one of the following actions: • Type a phone number. •...
Page 22 Dial using numbers or letters When you type a letter in a phone number, your BlackBerry® device dials the number that is associated with the letter on a conventional phone keypad.
Page 23: Emergency Calls
About emergency calls Your BlackBerry® device is designed to make emergency calls even when it is locked or the SIM card is not inserted. If your device radio is turned off when you initiate an emergency call, your device is designed to turn on the radio and connect to the wireless network automatically.
Page 24: Voice Dialing
2. Set the Choice Lists field to Always Off. 3. Press the Menu key. 4. Click Save. If your BlackBerry® device identifies more than one possible match to a voice command, your device selects the best match and dials the phone number automatically.
Page 25: Voice Mail
Set the matching sensitivity level for voice commands 1. In the device options, click Voice Dialing. 2. Perform one of the following actions: • To increase matches, set the Sensitivity field closer to Reject Less. • To reduce the number of incorrect matches, set the Sensitivity field closer to Reject More. 3.
Page 26: Make A Call Using Speed Dial
2. Click Call Voice Mail. Set a voice mail access number If your SIM card is set up for voice mail, the voice mail access number might already be available. Contact your wireless service provider for more information about voice mail for your SIM card. 1.
Page 27: Conference Calls
Conference calls Make a conference call 1. During a call, press the Send key. 2. Type a phone number or highlight a contact. 3. Press the Send key. 4. During the second call, press the Menu key. 5. Click Join. Note: When you add more than two numbers to a conference call, place the conference call on hold before you call the next phone number or contact.
Page 28: Caller Id
Caller ID Add a caller ID picture for a contact 1. In the address book, highlight a contact. 2. Press the Menu key. 3. Click Add Picture. 4. Highlight a picture. 5. Press the Menu key. 6. Click Select. 7. Center the picture in the box. 8.
Page 29: Call Logs
You can view call logs in the phone or, depending on how you set your call logging options, you can view call logs in a message list. Depending on your theme, missed calls might also appear on the Home screen. Your BlackBerry® device stores call logs for 30 days. View call logs in a message list 1.
Page 30: Turn On Call Waiting
Forward a call log 1. In the phone, highlight a call log. 2. Press the Menu key. 3. Click View History. 4. Press the Menu key. 5. Click Forward. Delete call log notes 1. In the phone, highlight a call log. 2.
Page 31: Call Forwarding
Call forwarding About call forwarding Depending on your wireless service provider, one or more call forwarding phone numbers might already be available on your SIM card. You might not be able to change or delete these phone numbers or add new ones. For more information, contact your wireless service provider.
Page 32: Call Blocking
About call blocking You can block all incoming calls or block incoming calls only when your BlackBerry® device roams to another wireless network. You can also block all outgoing calls and all outgoing international calls, or you can block outgoing international calls only when your device roams to another wireless network.
Page 33: Fixed Dialing
Block calls 1. In the phone, press the Menu key. 2. Click Options. 3. Click Call Barring. 4. Highlight a call blocking option. 5. Press the Menu key. 6. Click Enable. 7. Type your call blocking password. To stop blocking calls, highlight a call blocking option. Press the Menu key. Click Disable. Change the call blocking password 1.
Page 34: Delete A Contact From Your Fixed Dialing List
4. Press the Menu key. 5. Click Enable FDN Mode. 6. Type your PIN2 code. 7. Click the trackball. To turn off fixed dialing, press the Menu key. Click Disable FDN Mode. Add a contact to your fixed dialing list 1.
Page 35: Smart Dialing
About TTY support When you turn on TTY support and you connect your BlackBerry® device to a TTY device, you can make calls to and receive calls from TTY devices. Your BlackBerry device is designed to convert received calls to text that you can read on your TTY device.
Page 36: Phone Settings
• Verify that your TTY device operates at 45.45 bits per second. • Verify that you have inserted the TTY device connector into your BlackBerry® device headset jack. If you use an RJ-11 connector, you must use an adapter to connect the TTY device to your BlackBerry device.
Page 37: Turn Off The Prompt That Appears Before You Delete Items
Sort phone numbers or contacts on the Phone screen 1. In the phone, press the Menu key. 2. Click Options. 3. Click General Options. 4. Perform one of the following actions: • To sort phone numbers or contacts by frequency of use, set the Phone List View field to Most Used. •...
Page 38: Phone Troubleshooting
Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. • If you cannot make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing.
Page 39 Advanced Options. Click SIM Card. Press the Menu key. Click Edit SIM Phone Number. Type your phone number. Click the trackball. Note: If you change the phone number on your SIM card, you do not change the phone number that your BlackBerry® device uses to make and receive calls.
Page 41: Check The Wireless Coverage Level Using A Voice Command
If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry® device. You cannot make calls to emergency numbers using voice commands.
Page 42: Check The Battery Power Level Using A Voice Command
3. Press the Menu key. 4. Click Save. If your BlackBerry® device identifies more than one possible match to a voice command, your device selects the best match and dials the phone number automatically. Set the matching sensitivity level for voice commands 1.
Page 43: Set Playback Options For Voice Dialing
• Use standard pronunciation rules when you say a voice command. • If your BlackBerry® device does not often identify matches, set the matching sensitivity level to reject less. • If your device often identifies incorrect matches, set the matching sensitivity level to reject more.
Page 44 • Adapt digit dialing to improve voice recognition of numbers.
Page 45: Email Messages
5. Click the trackball. 6. Click Send. Note: If your BlackBerry® device is associated with more than one email address, in the Send Using field, you can set the email address that you want to use to send the email message.
Page 46: Reply To A Message
4. Click Continue. Set the importance level for a message 1. When composing a message, press the Menu key. 2. Click Options. 3. Set the Importance field. 4. Press the Menu key. 5. Click Save. Save a message 1. In a message, press the Menu key. 2.
Page 47: Email Message Folders
You can add, change, or delete the email message folder in the email application on your computer. If wireless email reconciliation is turned on, your BlackBerry® device receives changes that you make to the email message folder on your computer over the wireless network.
Page 48: Sent Messages
• To resend the message without changing it, click Resend. Stop a message from sending Verify that you are not in a wireless coverage area and your BlackBerry® device is not connected to the wireless network. A clock icon should appear beside the message.
Page 49: Email Message Filters
Note: If you set your device to hide sent messages, sent messages continue to appear in the history of SMS text messages. Stop storing messages sent from your device on your computer By default, a copy of messages that you send from your BlackBerry® device appears in the sent items folder in the email application on your computer.
Page 50: Create An Email Message Filter
Create an email message filter Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature. For more information, contact your system administrator. If you use the BlackBerry Internet Service, see the BlackBerry Internet Service Online Help for more information.
Page 51: Change An Email Message Filter
Set the sensitivity level of email messages that the email message filter applies to. Action: Set whether email messages that the email message filter applies to are forwarded to your BlackBerry® device. If email messages are forwarded, specify whether they are forwarded with high importance or with the email message header only.
Page 52: Email Message Forwarding
Forward email messages to your device when no filters apply Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature. For more information, contact your system administrator. If you use the BlackBerry Internet Service, see the BlackBerry Internet Service Online Help for more information.
Page 53: Message Settings
Block incoming messages If your BlackBerry® device is associated with an email account that uses a BlackBerry Enterprise Server, you might not be able to block PIN messages from contacts in your organization. For more information, contact your system administrator.
Page 54: Add A Signature
Add a signature Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature. For more information, contact your system administrator. If you use the BlackBerry Internet Service, see the BlackBerry Internet Service Online Help for more information.
Page 55: Message List Settings
2. Click General Settings. 3. Perform any of the following actions: • To set a background color for email messages that are sent to your device through a BlackBerry Enterprise Server, set the Enterprise Messages field. • To set a background color for messages that are not sent to your device through a BlackBerry Enterprise Server, set the Other Messages field.
Page 56 5. Press the Menu key. 6. Click Save. To restore messages, set the Keep Messages field to a longer period of time. Messages that you received on your BlackBerry® device within the set period of time appear in a message list.
Page 57: Message Shortcuts
2. Click Options. 3. Click General Options. 4. Perform one of the following actions: • To use one message list for all messages, set the SMS and Email Inboxes field to Combined. • To separate SMS text messages from email messages, set the SMS and Email Inboxes field to Separate. 5.
Page 58: Message Troubleshooting
Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send the messages when you return to a wireless coverage area.
Page 59 I received notification of a new message, but no new messages appear in my message list If you have set your BlackBerry® device to hide filed messages and you receive a new message from an email message folder in the email application on your computer other than your inbox, your device files the message.
Page 60 • Verify that your email message filters are turned on. • Verify that your email message filters appear in the order that you want your BlackBerry® device to apply them to email messages. I cannot use a shortcut to view one type of message in a message list If you switch BlackBerry®...
Page 61: Pin Messages
About PIN messages A PIN uniquely identifies each BlackBerry® device on the network. If you know the PIN of another BlackBerry device user, you can send a PIN message to that person. PIN messages are not routed through your email account.
Page 62: Reply To A Message
Blind carbon copy a contact 1. When composing a message, press the Menu key. 2. Click Add Bcc. Attach a contact to a message 1. When composing a message, press the Menu key. 2. Click Attach Address. 3. Click a contact. 4.
Page 63 Forward a message 1. In a message, press the Menu key. 2. Click Forward or Forward As. 3. Click a message type. Delete a message 1. In a message, click the trackball. 2. Click Delete. Delete multiple messages 1. In a message list, highlight a date field. 2.
Page 64: Sent Messages
• To resend the message without changing it, click Resend. Stop a message from sending Verify that you are not in a wireless coverage area and your BlackBerry® device is not connected to the wireless network. A clock icon should appear beside the message.
Page 65 5. Press the Menu key. 6. Click Save. To restore messages, set the Keep Messages field to a longer period of time. Messages that you received on your BlackBerry® device within the set period of time appear in a message list.
Page 66: Block Incoming Messages
Block incoming messages If your BlackBerry® device is associated with an email account that uses a BlackBerry Enterprise Server, you might not be able to block PIN messages from contacts in your organization. For more information, contact your system administrator.
Page 67: I Cannot Send Messages
Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send the messages when you return to a wireless coverage area.
Page 68: I Am Not Receiving Messages
I am not receiving messages Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.
Page 69: Sms Text Messages
Open a message In a message list, click a message. Note: If your BlackBerry® device is associated with more than one email address, you might be able to open messages from the message list for a specific email address. Send an SMS text message 1.
Page 70: Forward A Message
2. Click Add Recipient. Save a draft of a message 1. When composing a message, click the trackball. 2. Click Save Draft. Save a message 1. In a message, press the Menu key. 2. Click Save. Reply to a message 1.
Page 71: Sent Messages
Mark a message as opened or unopened In a message list, perform one of the following actions: • Highlight a message. Press the Menu key. Click Mark Opened or Mark Unopened. • Highlight a date field. Press the Menu key. Click Mark Prior Opened. Search for text in a message, attachment, web page, or memo To search for text in a presentation attachment, verify that you are viewing the presentation in text view or in text and slide view.
Page 72: Cell Broadcasting
About cell broadcasting Cell broadcasting is designed to enable wireless service providers to use SMS text messaging to send information to all BlackBerry® devices in a specific geographical area simultaneously. You can receive cell broadcast messages that contain a specific type of information by subscribing to a cell broadcast channel that provides that type of information.
Page 73: Message Settings
1. In the device options, click Advanced Options. 2. Click Cell Broadcast. 3. Highlight a cell broadcast channel. 4. Press the Menu key. 5. Perform one of the following actions: • To stop receiving messages from the cell broadcast channel, click Disable. •...
Page 74 Store SMS text messages on your SIM card If you set your SIM card to store SMS text messages, the SIM card does not delete SMS text messages after the BlackBerry® device imports them to a message list. 1. In the device options, click SMS.
Page 75: Message List Settings
About multiple message lists Depending on your email setup option, you might be able to associate your BlackBerry® device with more than one email account. For example, you might be able to associate your device with a work email account and one or more personal email accounts. If you associate...
Page 76 Block incoming messages If your BlackBerry® device is associated with an email account that uses a BlackBerry Enterprise Server, you might not be able to block PIN messages from contacts in your organization. For more information, contact your system administrator.
Page 77: Message Shortcuts
Reset a blocked message counter 1. In the device options, click Security Options. 2. Click Firewall. 3. Highlight a message type. 4. Press the Menu key. 5. Click Reset Count or Reset All Counts. Message shortcuts In a message • To reply to a message, press R. •...
Page 78: Message Troubleshooting
Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send the messages when you return to a wireless coverage area.
Page 79 To view the shortcuts for viewing one type of message in a message list, view your list of saved searches.
Page 81: Mms Messages
Find your MMS phone number Open the phone. The My Number field displays your phone number. If your wireless service provider has set up your BlackBerry® device for MMS messaging, this number is also your MMS phone number. Open an MMS message In a message list, click an MMS message.
Page 82: Resend A Message
• If the contact is not in your address book, click [Use Once]. Click Email or Phone. Type an email address or an MMS phone number. Click the trackball. • If the contact is in your address book, click a contact. Click an email address or MMS phone number. 5.
Page 83: Mark A Message As Opened Or Unopened
• To change the message, click Edit. Change the message. Click the trackball. Click Send. • To change the recipients, click Edit. Highlight a contact. Press the Menu key. Click Change Address. Click a new contact. Click the trackball. Click Send. •...
Page 84: Mms Message Attachments
Search for text in a message, attachment, web page, or memo To search for text in a presentation attachment, verify that you are viewing the presentation in text view or in text and slide view. 1. In a message, attachment, web page, or memo, press the Menu key. 2.
Page 85: Message Settings
3. Press the Menu key. 4. Click Add To Calendar. Add a contact to your address book from an MMS message 1. In an MMS message, click a vCard® attachment. 2. Click View Attachment. 3. Press the Menu key. 4. Click Add Contact. Message settings Request delivery or read notification for an MMS message 1.
Page 86: Message List Settings
View the size of an MMS message before sending it 1. In an MMS message, press the Menu key. 2. Click Options. The Estimated Size field displays the size of the MMS message. Stop receiving MMS messages when roaming 1. In the device options, click MMS. 2.
Page 87 About multiple message lists Depending on your email setup option, you might be able to associate your BlackBerry® device with more than one email account. For example, you might be able to associate your device with a work email account and one or more personal email accounts. If you associate your device with more than one email account, multiple message lists might appear on your device.
Page 88: Hide Sent Messages
Block incoming messages If your BlackBerry® device is associated with an email account that uses a BlackBerry Enterprise Server, you might not be able to block PIN messages from contacts in your organization. For more information, contact your system administrator.
Page 89: Message Shortcuts
Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send the messages when you return to a wireless coverage area.
Page 90: I Cannot Attach A File To An Mms Message
I am not receiving messages Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.
Page 91 I cannot use a shortcut to view one type of message in a message list If you switch BlackBerry® devices and you restore device data from your previous device to your current device, the message list shortcuts for your previous device replace the message list shortcuts for your current device.
Page 93: Typing
Typing Typing basics Type a symbol 1. Press the Symbol key. 2. Type the letter that appears below the symbol. Type an accent or special character To type an accented or special character, hold the letter key and roll the trackball to the left or right. For example, to type ü, hold U and roll the trackball to the left until ü...
Page 94: Set The Cursor Speed
Clear a field 1. When typing text, press the Menu key. 2. Click Clear Field. Highlight a line of text 1. Place the cursor where you want to highlight the line of text. 2. Press the Menu key. 3. Click Select. 4.
Page 95: Typing Input Methods
Typing input methods About typing in Arabic or Russian If your BlackBerry® Device Software supports multiple languages and your keyboard displays Arabic or Russian letters, you can type in Arabic or Russian using the SureType® input method or the multi-tap input method.
Page 96: Switch Typing Input Methods
1. Press the letter key for each letter in a word until you have typed the entire word. 2. If your BlackBerry® device does not recognize the word that you have typed, perform one of the following actions: • To highlight an item in the list that appears when you type, roll the trackball.
Page 97: Word List
About the custom word list If the typing input language for your BlackBerry® device is Arabic or Russian, and you type a word or letter combination that your device does not recognize, your device adds the word or letter combination to the custom word list. You can also add words or letter combinations manually to the custom word list.
Page 98: Autotext
AutoText entry, the text changes after you press the Space key. Your BlackBerry® device has built-in AutoText entries that correct common mistakes. For example, AutoText changes hte to the. You can create AutoText entries for your common typing mistakes or for abbreviations. For example, you might create an AutoText entry that replaces ttyl with talk to you later.
Page 99: Typing Shortcuts
9. Click Save. Change an AutoText entry 1. In the device options, click AutoText. 2. Click an AutoText entry. 3. Change the AutoText entry. 4. Click the trackball. 5. Click Save. Delete an AutoText entry 1. In the device options, click AutoText. 2.
Page 100 • To switch typing input languages, on the Language screen, verify that the Use Input Language Shortcut field is set to Yes. Hold the Alt key and press the Enter key. Continue to hold the Alt key and highlight a language. Release the Alt key. Insert symbols •...
Page 101: Search
Message: Type text that the search should find in the body of messages. Service: If your BlackBerry® device is associated with more than one email account, set the type of email account from which the search should find messages. Folder: Set the folders in which the search should find messages.
Page 102: View A List Of Saved Searches
Set the types of messages that the search should find. Type: Set which messages the search should find. View a list of saved searches 1. In a message list, press the Menu key. 2. Click Search. 3. Press the Menu key. 4.
Page 103: Search For Organizer Data And Messages That Contain Specific Information
Note: If you type more than one word in the Text or Name fields, only items that contain all the words appear. The BlackBerry® device does not search file attachments if you search messages. To stop a search, press the Escape key.
Page 105: Attachments
About attachments You can view several file attachment types on your BlackBerry® device, including .zip, .htm, .html, .doc, .dot, .ppt, .pdf, .wpd, .txt, .vcf, and .xls files. You can also view .bmp, .gif, .jpg, .png, .tif, and .wmf files, and play .wav files.
Page 106: Document Attachments
Search for text in a message, attachment, web page, or memo To search for text in a presentation attachment, verify that you are viewing the presentation in text view or in text and slide view. 1. In a message, attachment, web page, or memo, press the Menu key. 2.
Page 107: Spreadsheet Attachments
Spreadsheet attachments Move to a specific cell 1. In a spreadsheet, click the trackball. 2. Click Go to Cell. 3. Type the cell co-ordinates. 4. Click the trackball. View the content of a cell In a spreadsheet cell, click the trackball. View a list of worksheets 1.
Page 108: Media Attachments
• To label spreadsheet rows with numbers and columns with letters, set the Display Labels field to Yes. 4. Press the Menu key. 5. Click Save. Media attachments View a list of pages in a multi-page .tif file attachment View a list of pages in a multi-page .tif file attachment, such as a scanned fax document saved as a .tif file. 1.
Page 109: Vcard Contact Attachments
(.vcf files) contain information for a specific contact. When you add a vCard contact attachment to an email message, recipients of your email message can view your contact information or add it their BlackBerry® device address book. When you open an email message that contains a vCard contact attachment, a book icon appears at the end of the message with the name of the attached contact.
Page 110: Attachment Shortcuts
Try performing the following actions: • Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections. • If "More available" appears at the end of the message or attachment, press the Menu key. Click More or More All.
Page 111: Synchronization
• If your BlackBerry® device is associated with the BlackBerry Internet Service, verify that your wireless service provider supports this feature. • If your BlackBerry® device is associated with an email account that uses a BlackBerry Enterprise Server, verify that the BlackBerry Enterprise Server supports this feature. For more information, contact your system administrator.
Page 112: Wireless Data Synchronization Prerequisites
• Verify that you have synchronized your organizer data using the synchronization tool of the BlackBerry® Desktop Manager. For more information, see the BlackBerry Desktop Software Online Help. • Verify that your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature. For more information, contact your system administrator.
Page 113: Manage Data Synchronization Conflicts
About backing up and restoring device data If you have installed the BlackBerry® Desktop Software on your computer, you can back up and restore most of your BlackBerry device data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the backup and restore tool of the BlackBerry Desktop Manager.
Page 114: Synchronization Troubleshooting
You can only synchronize the data in a custom address book field with a text field in the email application on your computer. For example, you cannot add a contact's birthday to a custom address book field on your BlackBerry® device and synchronize it with the email application...
Page 115 Some characters in calendar entries do not appear correctly after synchronization If you schedule appointments or meetings on your BlackBerry® device that contain special characters or accents, your computer might not support these characters. On your computer, verify that you are using the correct default code page and that the correct font support is installed on your computer.
Page 117: Browser
BlackBerry Enterprise Server Version 4.1 or later, you can also use the BlackBerry Browser configuration to view .doc, .pdf, .txt, .wpd, and .xls files in the browser. If you use the BlackBerry Browser configuration, you might not be able to change some browser options.
Page 118: Refresh A Web Page
View a thumbnail version of a web page 1. On a web page, press the Menu key. 2. Click Page Overview. Move to a section of a long web page quickly 1. In a thumbnail version of the web page, position your cursor on the location of the web page you want to view. 2.
Page 119: Close The Browser
2. Click History. Stop loading a web page 1. When a web page is loading, press the Menu key. 2. Click Stop. Return to the home page 1. On a web page, press the Menu key. 2. Click Home. Hide the browser 1.
Page 120: Zoom In To Or Out From A Picture
2. Click Copy Address. To paste the address, press the Menu key. Click Paste. Forward a link or picture from a web page 1. On a web page, highlight a link or picture. 2. Press the Menu key. 3. Click Link Address or Image Address. 4.
Page 121: Web Page Requests
3. Click Browser Configuration. 4. Perform one of the following actions: • To load pictures on WML web pages only, set the Show Images field to On WML Pages Only. • To stop pictures from loading on all web pages, set the Show Images field to No. •...
Page 122: Bookmarks
Bookmarks About bookmarks You can add bookmarks for web pages that you visit frequently. When you add a bookmark, you can set whether you want to make the web page available offline and whether you want the browser to check the web page for updates periodically. Bookmarks for web pages that have been updated since the last time you visited them appear in italic.
Page 123: Delete A Bookmark
To return to the browser after you send the message, press the Escape key. Delete a bookmark 1. On a web page, press the Menu key. 2. Click Bookmarks. 3. Highlight a bookmark. 4. Press the Menu key. 5. Click Delete Bookmark. Add a bookmark folder 1.
Page 124: Web Feeds
Delete a bookmark folder You can only delete folders that you created. 1. Highlight a folder. 2. Press the Menu key. 3. Click Delete Folder. Web feeds About web feeds Web feeds provide you with information about updates to web site content. You can open a web feed to view a list of titles and descriptions for updated web site content.
Page 125 2. Press the Menu key. 3. Click Read Story. Mark a web feed title as opened or unopened In a web feed, perform one of the following actions: • Highlight a title. Press the Menu key. Click Mark Opened or Mark Unopened. •...
Page 126: Browser Settings
3. Click Cache Operations. 4. Click Clear History. Turn on JavaScript support Verify that your BlackBerry® device is associated with an email account that uses BlackBerry Enterprise Server version 4.0 or later. 1. In the browser, press the Menu key. 2. Click Options.
Page 127: Set The Default Browser Configuration
Set the number of times animated graphics repeat Verify that your BlackBerry® device is associated with an email account that uses BlackBerry Enterprise Server version 4.0 or later. 1. In the browser, press the Menu key. 2. Click Options. 3. Click General Properties.
Page 128: Browser Security
About TLS The BlackBerry® Browser configuration is designed to use TLS or SSL to encrypt data that your device sends or receives over the Internet through the BlackBerry Enterprise Server. Communication between your device and the BlackBerry Enterprise Server is encrypted using Triple DES.
Page 129: Manage Browser Security
Set whether a prompt appears before a secure web page redirects your browser to another web page. Protocol: Set the protocol that your BlackBerry® device uses for TLS connections between the browser and content servers. Encryption Strength: Set whether your browser only accepts and sends data that is encrypted using 128-bit encryption. To only accept and send data that is encrypted using 128-bit encryption, set this field to Strong Only.
Page 130: Browser Push
About browser push Browser push is designed to push information from a web application to your BlackBerry® device as the information becomes available. For example, you can use browser push to receive updates for weather reports, stock quotes, or breaking news. When your device receives an update, a new browser push message might appear in a message list or, an on the Home screen or in the application list might change to indicate that new information is available.
Page 131: Browser Push Options
Set whether your BlackBerry® device accepts browser push messages from the BlackBerry Enterprise Server or BlackBerry Internet Service. MDS Hosts: Set whether your device accepts push messages from all BlackBerry Enterprise Servers or BlackBerry Internet Services, or no BlackBerry Enterprise Servers or BlackBerry Internet Services. Process SMSC: Set whether your device accepts SMS-based browser push messages.
Page 132: Browser Troubleshooting
No browser is available on my device Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. • Verify that your wireless service plan includes this service. I cannot set up automatic synchronization for bookmarks...
Page 133: Applications
2. Press the Menu key. 3. Click Database Sizes. Application troubleshooting I cannot add applications Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. • Verify that your device has enough memory to add the application.
Page 135: Media
In the media application, you can open media files, such as videos, ring tones, pictures, or songs, that are stored in media folders in the BlackBerry® device memory or on a media card that you have inserted into your device. Some preloaded media files, including Home screen background pictures and ring tones, might be available in a Preloaded Media folder on your device.
Page 136: Set The Amount Of Memory Available For Media Files
4. Perform any of the following actions: • To set the maximum amount of BlackBerry® device memory available for all media files, set the Device Memory Limit field. • To set the minimum amount of device memory available for pictures, set the Reserved Pictures Memory field.
Page 137: Media File Management
If you connect your device to your computer, you can transfer files between your media card and your computer using mass storage mode, or you can transfer media files between your device and your computer using the media manager tool of the BlackBerry Desktop Manager.
Page 138: Videos And Pictures
Videos and pictures Play a video Play video files, such as .avi, .mov, .mp4, or .3gp files, from the BlackBerry® device memory or a media card. 1. In the media application, click a media type. 2. Click a media folder that contains videos.
Page 139: View Pictures As A Slide Show
3. Click the trackball. Pause a video When playing a video, click the pause icon. To resume playing the video, click the play icon. Play the next or previous video in a media folder 1. When playing a video, press the Menu key. 2.
Page 140 6. Click Save. Save a picture Save picture files, such as .jpeg, .png, .gif, or .bmp files, to the BlackBerry® device memory or a media card. 1. Open a picture attachment or highlight a picture on a web page. 2. Press the Menu key.
Page 141: Music And Ring Tones
Music and ring tones Play music Play audio files, such as .aac, .amr, .m4a, .midi, .mp3, or .wav files, from the BlackBerry® device memory or a media card. You can use other applications on your device when playing music. 1. In the media application, click a media type.
Page 142: Use A Headset
To stop repeating the songs, press the Menu key. Click Repeat. Use a headset You can purchase an optional headset to use with your BlackBerry® device. • To answer a call, press the headset button. • To turn on mute during a call, press the headset button. To turn off mute, press the headset button again.
Page 143: Download A Ring Tone
Save a song or ring tone Save audio files, such as .mid, .mp3, or .wav files, to the BlackBerry® device memory or a media card. 1. Open a ring tone attachment or a song or highlight a ring tone on a web page.
Page 144: Media Card Settings
Set options for removing a media card safely To remove a media card safely, you must close the connection between the media card and your BlackBerry® device. If you do not close the connection, data that is stored on the media card might be lost or corrupted.
Page 145 Encrypt the files on a media card To encrypt files on the media card that is inserted in your BlackBerry® device using your device password, verify that you have set a device password. 1. In the device options, click Advanced Options.
Page 146: Turn Off Media Card Support
• To turn on mass storage mode manually when you connect your device to your computer, set the Auto Enable Mass Storage Mode When Connected field to No. 4. Press the Menu key. 5. Click Save. Turn off mass storage mode support 1.
Page 147: Media Troubleshooting
I cannot open media files on my media card Try performing the following actions: • If you are trying to open a media file on your BlackBerry® device and your device is connected to your computer, disconnect your device from the computer or turn off mass storage mode.
Page 149: Maps
Maps Locations View a location on a map 1. On a map, press the Menu key. 2. Click Go To Location. 3. Perform one of the following actions: • Type the location information. Click the trackball. Click Search. • Click a location. Click Select. •...
Page 150: Directions
View information for a location marker or point of interest 1. On a map, click a location marker or point of interest. 2. Click Details. Zoom in to a location marker, route, or point of interest 1. On a map, highlight a location marker, route, or point of interest. 2.
Page 151: Map Basics
6. Click Search. Get directions to a location from your current location Verify that you are tracking your movement. 1. On a map, press the Menu key. 2. Click Directions From. 3. Type the ending location information. 4. Click the trackball. 5.
Page 152: Switch Views
Tracking prerequisites • If your BlackBerry® device does not have an internal GPS receiver or your wireless service provider does not support location-based services, verify that you have paired your BlackBerry device with a Bluetooth® enabled GPS receiver. For more information, contact your wireless service provider.
Page 153: Get Your Gps Location
3. Set the Disable backlight timeout when battery power above field. 4. Press the Menu key. 5. Click Save. Get your GPS location Verify that your BlackBerry® device is exposed to open sky. 1. In the device options, click Advanced Options. 2. Click GPS. 3. Press the Menu key.
Page 154: Location Bookmarks
• To switch views, press the Space key. Map troubleshooting I cannot view a location Verify that no punctuation marks appear in the location information. Diagonal lines appear on a map Diagonal lines appear on a map when your BlackBerry® device loads new location information.
Page 155 I cannot forward directions Verify that you are viewing directions in Directions mode or that you have highlighted a route in Locations mode.
Page 157: Contacts
3. Type a name for the customer address book field. 4. Press the Enter key. You can synchronize custom address book fields on your BlackBerry® device with the email application on your computer. See the BlackBerry Desktop Software Online Help for more information about synchronizing custom address book fields.
Page 158: Assign A Ring Tone To A Contact
Your BlackBerry® device bases the volume for custom ring tones on the volume that you set in the active notification profile.
Page 159: Mailing Lists
About mailing lists You can use mailing lists when you send email, PIN, SMS text, or MMS messages. Mailing lists that you create on your BlackBerry® device do not appear in the email application on your computer. Create a mailing list 1.
Page 160: Caller Id
View a mailing list In the address book, click a mailing list. To view the details for a contact in the mailing list, click a contact. Click View Member. Delete a mailing list 1. In the address book, highlight a mailing list. 2.
Page 161: Categories
Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM® Lotus Notes®, you can apply more than one category to a task on your BlackBerry® device, but only one category synchronizes with the task in Lotus Notes.
Page 162: Address Lookup
Address lookup Search for contacts in your organization's address book Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature. For more information, contact your system administrator. 1. In the address book, press the Menu key.
Page 163: Sim Card Phone Book
Use the SIM card phone book to access contacts that you have added to your SIM card. The SIM card phone book is different from the address book on your BlackBerry® device. If you switch SIM cards, the contacts in the SIM card phone book change.
Page 164: Contact List Settings
Note: If you try to copy a SIM card contact with a phone number that matches the phone number of a contact that is already listed in your address book, your BlackBerry® device does not copy the SIM card contact.
Page 165: Contact Troubleshooting
Set display options for contacts You can set how your contacts appear in all applications, including the phone, message list, address book, and calendar. 1. In the device options, click Language. 2. Set the Name Display field to Last name, First name. 3.
Page 166 You can only synchronize the data in a custom address book field with a text field in the email application on your computer. For example, you cannot add a contact's birthday to a custom address book field on your BlackBerry® device and synchronize it with the email application...
Page 167: Calendar
About the calendar In the BlackBerry® device calendar, you can view your appointments and meetings in one of four views. Day, Week, and Month views show all your appointments for the selected time period. Agenda view shows all your scheduled appointments in a list. Agenda view also shows how much free time you have between appointments.
Page 168: Schedule A Meeting
4. Click the trackball. Schedule a meeting Verify that your BlackBerry® device is associated an email account that BlackBerry Enterprise Server version 2.1 or later. 1. In the calendar, press the Menu key. 2. Click New. 3. Type the meeting information.
Page 169: Meetings
The calendar displays the appointments scheduled for the current day. To return to Week view or Month view, press the Escape key. Switch days in Day view To move from one day to another using the navigation bar in the upper-right corner of the screen, click a day. Meetings Respond to a meeting invitation 1.
Page 170: Calendar Settings
View your calendar when responding to a meeting 1. In a meeting invitation, press the Menu key. 2. Click View Calendar. To return to the meeting invitation, press the Escape key. Calendar settings Set the default calendar view 1. In the calendar, press the Menu key. 2.
Page 171 5. Click Save. Your BlackBerry® device deletes calendar entries that are older than the number of days you set. To restore calendar entries, set the Keep Appointments field to a longer period of time. Calendar entries that you received on your BlackBerry device within the set period of time appear in the calendar.
Page 172: Calendar Shortcuts
Some characters in calendar entries do not appear correctly after synchronization If you schedule appointments or meetings on your BlackBerry® device that contain special characters or accents, your computer might not support these characters.
Page 173: Tasks
Tasks Task basics Create a task 1. In the task list, press the Menu key. 2. Click New. 3. Type the task information. 4. Set a due date for the task. 5. If the task recurs, set the Recurrence field. 6.
Page 174: Hide Completed Tasks
Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM® Lotus Notes®, you can apply more than one category to a task on your BlackBerry® device, but only one category synchronizes with the task in Lotus Notes.
Page 175: Sort Contacts, Tasks, Or Memos By Category
4. Click New. 5. Type a name for the category. 6. Press the Enter key twice. Categorize a contact, task, or memo 1. When creating or changing a contact, task, or memo, press the Menu key. 2. Click Categories. 3. Select the check box beside a category. 4.
Page 176: Task List Settings
Task list settings Sort contacts, tasks, or memos 1. In the address book, task list, or memo list, press the Menu key. 2. Click Options. 3. Set the Sort By field. 4. Press the Menu key. 5. Click Save. Set a snooze time for reminders 1.
Page 177 2. Click Options. The Number of Entries field displays the number of contacts, calendar entries, tasks, or memos that are stored on your device.
Page 179: Memos
Memos Memo basics Create a memo 1. In the memo list, press the Menu key. 2. Click New. 3. Type the memo information. 4. Press the Menu key. 5. Click Save. Change a memo 1. In the memo list, highlight a memo. 2.
Page 180: Delete A Memo
Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM® Lotus Notes®, you can apply more than one category to a task on your BlackBerry® device, but only one category synchronizes with the task in Lotus Notes.
Page 181: Memo List Settings
3. Select the check box next to a category. Delete a contact, task, or memo from a category 1. When changing a contact, task, or memo, press the Menu key. 2. Click Categories. 3. Highlight a category. 4. Press the Menu key. 5.
Page 182 5. Click Save. View the number of contacts, calendar entries, tasks, or memos stored on your device 1. In the address book, calendar, task list, or memo list, press the Menu key. 2. Click Options. The Number of Entries field displays the number of contacts, calendar entries, tasks, or memos that are stored on your device.
Page 183: Alarm
About the alarm In the BlackBerry® device alarm, you can set a time for a daily alarm to sound. You can also set the alarm to sound on weekends, set a snooze time for the alarm, and adjust the alarm volume.
Page 185: Calculator
Calculator Use the calculator • To press a key in the calculator, press the corresponding key on the BlackBerry® device keyboard. Convert a measurement 1. In the calculator, type a number. 2. Click the trackball. 3. Perform one of the following actions: •...
Page 187: Bluetooth Technology
After you pair your BlackBerry device with a Bluetooth enabled device, you can connect to that Bluetooth enabled device when the device is within range of your BlackBerry device (a typical range is approximately 10 meters).
Page 188: Bluetooth Technology Settings
3. Click Delete Device. Share contacts with a paired Bluetooth enabled car kit Verify that Bluetooth® technology is turned on and that your BlackBerry® device is paired with a Bluetooth enabled car kit. 1. In the device options, click Bluetooth.
Page 189: Restrict Outgoing Calls
1. In the device options, click Bluetooth. 2. Press the Menu key. 3. Click Options. 4. In the Device Name field, type a name for your BlackBerry® device. 5. Press the Menu key. 6. Click Save. Turn off Bluetooth connection notification 1.
Page 190: Bluetooth Technology Troubleshooting
I cannot pair with a Bluetooth enabled device Try performing the following actions: • Verify that your BlackBerry® device is compatible with the Bluetooth® enabled device. See the documentation that came with the Bluetooth enabled device for more information. • Turn off encryption for Bluetooth connections between your BlackBerry device and the Bluetooth enabled device. In the device options, click Bluetooth.
Page 191 • Verify that your BlackBerry device is connected to a Bluetooth enabled device that supports the Handsfree profile or the Object Push profile. See the documentation that came with the Bluetooth enabled device for more information about supported profiles.
Page 193: Date And Time
2. Set the Time Zone field. 3. Perform one of the following actions: • To get the date and time from the wireless network that your BlackBerry® device is connected to, set the Date/Time Source field to Network. • To get the date and time from the BlackBerry network, set the Date/Time Source field to BlackBerry.
Page 195: Notification Profiles
Notification basics About notification profiles Notification profiles define how your BlackBerry® device notifies you of calendar and task reminders, and incoming messages, calls, and browser content. Your device has six preloaded profiles: Loud, Vibrate, Quiet, Normal, Phone Only, and Off.
Page 196 5. Change the notification profile. 6. Press the Menu key. 7. Click Save. Delete a notification profile You can only delete notification profiles that you created. 1. In the profile list, click Advanced. 2. Highlight a notification profile. 3. Press the Menu key. 4.
Page 197: Silence Your Device
3. Press the Menu key. 4. Click Download Tunes. LED notification LED notification The LED light on the top of your BlackBerry® device flashes different colors to indicate different statuses. Green: You are in a wireless coverage area. Blue: Your BlackBerry device is connected to a Bluetooth® enabled device.
Page 198: Custom Notification
Your BlackBerry® device applies notification profile exceptions in the order in which they appear in the notification profile exception list. If you create multiple notification profile exceptions that include the same contact, place the notification profile exception that you want your device to apply first in the list.
Page 199 6. Click Add Name. 7. Click a contact. 8. To add another contact, repeat steps 5 through 7. 9. Set the Use Profile field to the notification profile on which the exception should be based. 10. To set a ring tone, select the Custom Phone Tune check box. Set a ring tone. 11.
Page 200: Notification Profile Troubleshooting
My device is vibrating more times than expected For calls, the number of times that the BlackBerry® device vibrates is not determined by the number of vibrations that you set in your notification profile. The device vibrates until the caller or the wireless network ends the connection.
Page 201 I cannot set some fields when creating a Calls From notification profile exception If you assign a custom ring tone to a contact in the address book, a Calls From profile exception appears in the profile list. Because these exceptions are for calls only, you can only set the Custom Phone Tune field.
Page 203: Blackberry Messenger
BlackBerry Messenger Contacts Add a contact You must invite contacts to use BlackBerry® Messenger before they are added to your contact list. 1. In BlackBerry Messenger, on the contact list screen, press the Menu key. 2. Click Add a Contact.
Page 204: Rename A Contact
5. Click Save. Note: If you use a BlackBerry Enterprise Server for IBM® Lotus® Domino®, BlackBerry Enterprise Server for Novell® GroupWise®, or the BlackBerry Internet Service, when you send an invitation and the recipient accepts, you might not be notified.
Page 205: Rename A Group
1. In BlackBerry® Messenger, highlight a group. 2. Press the Menu key. 3. Click Delete Group. Note: There must be at least one group in your BlackBerry Messenger contact list; you cannot delete the last remaining group in your contact list. Conversations Start a conversation 1.
Page 206: Prevent Conversations From Appearing In The Main Message List
1. During a BlackBerry Messenger conversation, click the trackball. 2. Click Ping Contact. Turn off ping vibration 1. In BlackBerry® Messenger, on the contact list screen, press the Menu key. 2. Click Options. 3. Set the Vibrate When Receiving a Ping field to No.
Page 207: Availability
3. In the drop-down list, click a contact. 4. Click OK. Copy a conversation history When you copy a conversation history, you can paste it into other BlackBerry® device applications. 1. In BlackBerry Messenger, during a conversation, press the Menu key. 2. Click Copy History.
Page 208: Receive Notification When A Contact Becomes Available
4. Type a message that contacts can see when they view your contact information. 5. Click OK. When you change your availability status to unavailable, you receive BlackBerry Messenger messages, but you are not notified. Receive notification when a contact becomes available 1.
Page 209: Display And Keyboard
About backlighting The screen and keyboard on your BlackBerry® device are designed to be lit so that you can use your device in various lighting conditions. The backlighting is designed to adjust automatically depending on lighting conditions in your environment.
Page 210: Display Settings
Display settings Use a picture as the Home screen background 1. In the media application, click a media type. 2. Click a media folder that contains pictures. 3. Highlight a picture. 4. Press the key. 5. Click Set As Home Screen Image. To clear the picture from the Home screen, press the Download a Home screen background Verify that your wireless service provider supports this feature.
Page 211: Keyboard Settings
Assign an application to a Convenience key Your BlackBerry® device has one Convenience key on the left side of the device. Depending on your theme, you might not be able to change the application that is assigned to a Convenience key.
Page 212: Themes
4. Click Save. Turn on standby mode If you are not on a call, you can turn on standby mode to avoid pressing keys accidentally when you are not using your BlackBerry® device. Hold the Mute key. To turn off standby mode, press the Mute key again.
Page 213: Display Troubleshooting
Display troubleshooting My device screen turns off When you do not use your BlackBerry® device for a period of time, the screen turns off to conserve battery power. To turn on the screen, click the trackball or press a key.
Page 215: Language
Language Set the display language Verify that your BlackBerry® Desktop Software supports multiple languages. For more information, contact your system administrator or wireless service provider. 1. In the device options, click Language. 2. Set the Language field. 3. Press the Menu key.
Page 216: Set The Voice Dialing Language
Some characters do not appear correctly on my device The BlackBerry® Enterprise Server or BlackBerry Internet Service that is associated with your BlackBerry device might not support the characters. For more information, contact your system administrator or your wireless service provider.
Page 217: Wireless Network Coverage
Wireless network coverage Find information about wireless coverage indicators Your BlackBerry® device uses various indicators to indicate the current wireless coverage level. See the printed documentation that came with your device for more information about wireless coverage indicators. Turn off a wireless connection You should turn off wireless connections in certain places, such as on an airplane or in a hospital.
Page 218: Check The Wireless Coverage Level Using A Voice Command
Your wireless service provider might have agreements with other wireless networks that permit you to use their services when you are traveling. You can use the preferred wireless network list to control the order in which your BlackBerry® device uses these other wireless networks.
Page 219: Delete A Wireless Network From The Preferred Wireless Network List
Depending on your wireless service plan, you might be able to turn off data service (email, PIN, MMS, and browser service) on your BlackBerry® device so that only phone and SMS text messaging services are available. Contact your wireless service provider for more information.
Page 220: About Roaming
About roaming In most cases, your BlackBerry® device automatically connects to an appropriate wireless network when you travel outside your wireless service provider's wireless network coverage area. Your wireless service provider must set up your SIM card for roaming services before you can use a different wireless network.
Page 221: Power And Battery
• If you have not set your BlackBerry® device to turn on and turn off automatically at specific times, hold the Power key. • If you have set your device to turn on and turn off automatically at specific times, on the Home screen, click Turn Power Off. If you want the device to stay turned off until you press the Power key, click Full Power Off.
Page 222 • Delete the original message when you send a reply. • Lower the brightness of the backlighting. • Send a message to multiple contacts using Add To, Add Cc, or Add Bcc. • Charge your device regularly.
Page 223: Sim Card
Use the SIM card phone book to access contacts that you have added to your SIM card. The SIM card phone book is different from the address book on your BlackBerry® device. If you switch SIM cards, the contacts in the SIM card phone book change.
Page 224: Change A Sim Card Contact
Use SIM card security to add another level of security to your device. This level of security is designed to prevent unauthorized use of your BlackBerry® device or SIM card by locking the SIM card with a PIN code. If you lock your SIM card, other people cannot remove your SIM card and insert their own and they cannot remove your SIM card and insert it into another device.
Page 225: Protect Your Sim Card With A Pin Code
Protect your SIM card with a PIN code Verify that your wireless service provider has provided you with a SIM card PIN code. 1. In the device options, click Advanced Options. 2. Click SIM Card. 3. Press the Menu key. 4.
Page 227: Security
To unlock your device, on the Lock screen, click the trackball. Click Unlock. Type your device password. Press the Enter key. Lock the keyboard If you do not set a BlackBerry® device password, you can lock your keyboard to avoid making calls and pressing keys accidentally. On the Home screen or in the application list, click Keyboard Lock.
Page 228: Encryption
Set content protection strength Verify that content protection is turned on. You can set the strength of the encryption that your BlackBerry® device uses to protect data that you receive when your device is locked. 1. In the device options, click Security Options.
Page 229: Password Keeper
If your BlackBerry® device is associated with an email account that uses a BlackBerry Enterprise Server or BlackBerry Desktop Redirector, your device is designed to use an encryption key to protect data as it travels between the BlackBerry Enterprise Server or BlackBerry Desktop Redirector and your device.
Page 230: Generate A Random Password
5. Click Save. Generate a random password 1. In the password keeper, press the Menu key. 2. Click New. 3. Click the trackball. 4. Click Random Password. 5. Type the password information. 6. Click the trackball. 7. Click Save. Set criteria for randomly generated passwords 1.
Page 231: Prevent Password Copying
To show passwords in the password keeper again, set the Show Password field to Yes. Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete items in a message list, the phone, the address book, the calendar, the task list, the memo list, or the password keeper.
Page 232: Advanced Security
About the key store You can use the key store if you install the S/MIME Support Package or PGP® Support Package on your BlackBerry® device. See the S/ MIME Support Package User Guide Supplement or the PGP Support Package User Guide Supplement for more information.
Page 233: Smart Cards
About smart password entry If you use two-factor authentication and your BlackBerry® device password or smart card password is numeric, you might be able to use smart password entry in some password fields. When smart password entry is turned on, your device is designed to remember the format of a password that you type in a password field.
Page 234: Security Troubleshooting
Use a certificate to authenticate your smart card If you use a certificate to authenticate your smart card, the certificate authenticates your smart card whenever you use your smart card to unlock your BlackBerry® device. 1. In the device options, click Security Options.
Page 235: Third-Party Application Control
About direct Internet connections for third-party applications Some third-party applications that you add to your BlackBerry® device might require a direct TCP or HTTP connection to the Internet. For example, a stock price application might need to connect to the Internet to retrieve the latest stock prices. You might have to set the APN that the third-party application uses for this connection.
Page 236: Connection Permissions For Third-Party Applications
Internet connection or a WAP gateway). Interaction permissions for third-party applications Interprocess Communication: Set whether third-party applications can communicate with other applications on your BlackBerry® device, such as the device runtime store, the persistent store, or global events. Device Settings: Set whether third-party applications can turn on or turn off your device or change device options, such as display options.
Page 237: Data Permissions For Third-Party Applications
Set whether third-party applications can access files that you store on your device. For example, you can set whether third-party applications can access files that you transfer to your device using the media manager tool of the BlackBerry Desktop Manager or Bluetooth®...
Page 239: Brickbreaker
BrickBreaker About BrickBreaker The object of BrickBreaker is to destroy bricks using a paddle and a ball. During the game, capsules fall from the bricks that you destroy. The capsules provide you with different mechanisms for destroying bricks or controlling the ball or paddle. When you hit the ball with your paddle 50 times on any level, the bricks descend one space every few seconds.
Page 240: Play Brickbreaker
5 points Play BrickBreaker • To move the paddle, roll the trackball. • To release the ball in catch mode, press the Space key. • To shoot the laser or gun, press the Space key. Adjust the volume • To increase the volume, press the Volume Up key. •...
Page 241: Service Books
Your system administrator or wireless service provider can send service books to your device over the wireless network. If your device is associated with an email account that uses a BlackBerry Enterprise Server, you can also receive service books on your device by connecting your device to the BlackBerry Desktop Manager.
Page 243: Troubleshooting
Advanced Options. Click SIM Card. Press the Menu key. Click Edit SIM Phone Number. Type your phone number. Click the trackball. Note: If you change the phone number on your SIM card, you do not change the phone number that your BlackBerry® device uses to...
Page 244: Voice Dialing Troubleshooting
Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send the messages when you return to a wireless coverage area.
Page 245 I received notification of a new message, but no new messages appear in my message list If you have set your BlackBerry® device to hide filed messages and you receive a new message from an email message folder in the email application on your computer other than your inbox, your device files the message.
Page 246 • Verify that your email message filters are turned on. • Verify that your email message filters appear in the order that you want your BlackBerry® device to apply them to email messages. I cannot use a shortcut to view one type of message in a message list If you switch BlackBerry®...
Page 247: Attachment Troubleshooting
• Verify that the file size does not exceed 300 KB. • Verify that the file is not copyright protected. • If MMS templates are available for your BlackBerry® device, use a blank template to compose your MMS message. Attachment troubleshooting A skipped content bar appears in a document More attachment content is available for you to download to your BlackBerry®...
Page 248: I Cannot Set Up Automatic Synchronization For Bookmarks
I am not receiving email messages from personal folders on my computer If your BlackBerry® device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of the BlackBerry Desktop Manager to reconcile email messages in personal folders. See the BlackBerry Desktop Software Online Help for more information.
Page 249: Map Troubleshooting
I cannot open media files on my media card Try performing the following actions: • If you are trying to open a media file on your BlackBerry® device and your device is connected to your computer, disconnect your device from the computer or turn off mass storage mode.
Page 250: Calendar Troubleshooting
You can only synchronize the data in a custom address book field with a text field in the email application on your computer. For example, you cannot add a contact's birthday to a custom address book field on your BlackBerry® device and synchronize it with the email application on your computer, because the birthday field is a date field in the email application on your computer.
Page 251: Notification Profile Troubleshooting
My device is vibrating more times than expected For calls, the number of times that the BlackBerry® device vibrates is not determined by the number of vibrations that you set in your notification profile. The device vibrates until the caller or the wireless network ends the connection.
Page 252: Language Troubleshooting
Some characters do not appear correctly on my device The BlackBerry® Enterprise Server or BlackBerry Internet Service that is associated with your BlackBerry device might not support the characters. For more information, contact your system administrator or your wireless service provider.
Page 253: Set A Default Recipient For Diagnostic Reports
Set a default recipient for diagnostic reports If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry® device sends the report to that recipient. If you want to specify a recipient each time that you submit a report, do not set the default recipient.
Page 254: View The Version Number Of The Blackberry Device Software On Your Device
6. Type the contact information. 7. Press the Menu key. 8. Click Save. View the version number of the BlackBerry Device Software on your device In the device options, click About. To return to the device options, press the Escape key twice.
Page 255: Abbreviation List
Abbreviation list ADN: Abbreviated dialing number APN: Access point name BCC: Blind carbon copy CAP lock: Capital letter lock Carbon copy FDN: Fixed dialing number FIPS: Federal Information Processing Standards GPS: Global Positioning System HTTP: Hypertext Transfer Protocol MCC: Mobile country code MDS: Mobile Data System MMS:...
Page 256 SMSC: Short Message Service Center SSL: Secure Sockets Layer TCP: Transmission Control Protocol TLS: Transport Layer Security Triple DES: Triple Data Encryption Standard TTY: Teletype WAP: Wireless Application Protocol WML: Wireless Markup Language WTLS: Wireless Transport Layer Security...
Page 257: Legal Notice
Legal notice ©2006 Research In Motion Limited. All Rights Reserved. The BlackBerry and RIM families of related marks, images, and symbols are the exclusive properties of Research In Motion Limited. RIM, Research In Motion, BlackBerry, "Always On, Always Connected" and the "envelope in motion"...
Page 258 "as is". RIM makes no representation, warranty or guarantee whatsoever in relation to the Third-Party Information and RIM assumes no liability whatsoever in relation to the Third-Party Information even if RIM has been advised of the possibility of such damages or can anticipate such damages. BlackBerry® 8800 Model Number: RBG41GW Research In Motion Limited 295 Phillip Street...

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Blackberry 8800 User Manual

Blackberry Basics

Shortcuts

Phone

Voice Dialing

Email Messages

PIN Messages

SMS Text Messages

MMS Messages

Typing

Search

Attachments

Synchronization

Browser

Applications

Media

Maps

Contacts

Calendar

Tasks

Memos

Alarm

Calculator

Bluetooth Technology

Date and Time

Notification Profiles

Blackberry Messenger

Quick Links

User Guide

Troubleshooting

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Summary of Contents for Blackberry 8800