Page 1: User Guide
User Guide BlackBerry 8820 Smartphone...
Page 2 SWD-280419-0221054322-001...
Page 3: Table Of Contents
Switch applications................................................9 Assign an application to a Convenience key........................................9 Set owner information..............................................9 Turn on standby mode..............................................9 About links..................................................9 Create a link for a PIN..............................................10 BlackBerry basics shortcuts............................................10 BlackBerry basics troubleshooting..........................................10 Shortcuts.................................................11 BlackBerry basics shortcuts............................................10 Phone shortcuts................................................11 Media shortcuts................................................11 Message shortcuts................................................12 Typing shortcuts................................................
Page 4 Phone troubleshooting..............................................33 Voice dialing.................................................35 Make a call using a voice command..........................................35 Dial an extension using a voice command........................................35 Check your phone number using a voice command....................................35 Check the wireless coverage level using a voice command..................................35 Check the battery power level using a voice command................................... 35 Change the voice dialing language..........................................35 Turn off choice lists for voice commands........................................36 Turn off voice prompts..............................................36...
Page 5 Typing shortcuts................................................13 Typing troubleshooting..............................................93 Search..................................................95 Messages, attachments, and web pages........................................95 Organizer data................................................97 Search shortcuts................................................13 Attachments.................................................99 Attachment basics................................................99 Document attachments..............................................101 Spreadsheet attachments.............................................101 Media attachments...............................................102 Presentation attachments............................................103 vCard contact attachments............................................104 Attachment shortcuts..............................................13 Attachment troubleshooting............................................105 Synchronization..............................................107 About synchronization..............................................107 Reconcile email messages over the wireless network.....................................107 Delete email messages over the wireless network....................................107 Prerequisites: Wireless data synchronization......................................108 Synchronize organizer data over the wireless network..................................108...
Page 6 Receive a device password prompt before you add an application..............................129 View the size of an application database........................................129 About upgrading the BlackBerry Device Software....................................130 Prerequisites: Upgrading the BlackBerry Device Software over the wireless network........................130 Upgrade the BlackBerry Device Software.........................................130 Return to the previous version of the BlackBerry Device Software...............................130 Delete the previous version of the BlackBerry Device Software................................131...
Page 7 Date and time..............................................183 Set the date and time..............................................183 Get the date and time from the wireless network automatically................................183 Date and time troubleshooting...........................................183 Notification profiles............................................185 Notification basics................................................185 LED notification................................................187 Custom notification..............................................188 Notification profile troubleshooting..........................................190 BlackBerry Messenger............................................1 91 Contacts..................................................191 Conversations................................................193 Availability..................................................195...
Page 8 Display and keyboard............................................197 Backlighting...................................................197 Display options................................................198 Keyboard options................................................1 99 Themes...................................................200 Display troubleshooting...............................................201 Language................................................203 Change the display language............................................. 2 03 Add a display language...............................................203 Delete a display language............................................2 03 About typing input languages............................................203 Change the typing input language..........................................88 Switch typing input methods............................................87 Turn off the shortcut for switching typing input languages..................................204 Change the input options for SureType technology....................................204 Change the voice dialing language..........................................35...
Page 9 Extend battery life.................................................213 View the amount of available memory on your device....................................214 Best practice: Optimizing your device performance....................................214 SIM card................................................215 About the SIM card phone book..........................................148 Add a contact to your SIM card ..........................................148 Copy contacts from your SIM card to your address book..................................148 Copy a contact from your address book to your SIM card..................................148 Change a SIM card contact............................................149 Delete a SIM card contact............................................149...
Page 10 Check the high scores on the BrickBreaker web site....................................247 Service books..............................................249 About service books..............................................249 Accept a service book ..............................................249 Delete a service book..............................................249 Troubleshooting..............................................251 BlackBerry basics troubleshooting..........................................10 Phone troubleshooting..............................................33 Voice dialing troubleshooting............................................37 Media troubleshooting..............................................52 Message troubleshooting..............................................80 Typing troubleshooting..............................................93 Attachment troubleshooting............................................105 Synchronization troubleshooting..........................................110...
Page 11: Blackberry Basics
4. Click Save. Turn on standby mode If you are not on a call, you can turn on standby mode to avoid pressing keys accidentally when you are not using your BlackBerry® device. Hold the Mute key. To turn off standby mode, press the Mute key again.
Page 12: Create A Link For A Pin
If your device is associated with an email account that uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If an administrator has set an option for you, a red lock indicator appears beside the option field.
Page 13: Shortcuts
Shortcuts BlackBerry basics shortcuts • To move the cursor, roll the trackball. • To move back a screen, press the Escape key. • To move to a list item or menu item, type the first letter of the item. • To select or clear a check box, press the Space key.
Page 14: Message Shortcuts
• To zoom in to a picture, press 3. To zoom to the original picture size, press 7. • To zoom out from a picture, press 9. To zoom to the original picture size, press 7. • To fit a picture to the screen size, press 1. Message shortcuts In a message •...
Page 15: Typing Shortcuts
Typing shortcuts • To insert a period, press the Space key twice. The next letter is capitalized. • To capitalize a letter, hold the letter key until the capitalized letter appears. • To type the alternate character on a key, press the Alt key and the character key. •...
Page 16: Browser Shortcuts
• To move to the last cursor position after closing and reopening an attachment, press G. In a spreadsheet • To move to a specific cell, press G. • To view the content of a cell, press the Space key. •...
Page 17: Map Shortcuts
• To move down a screen, press the Space key. • To move to the top of a web page, press T. • To move to the bottom of a web page, press B. Map shortcuts • To zoom in to a map, press I. •...
Page 19: Phone
In the phone, your phone number appears at the top of the screen. If you have more than one phone number associated with your BlackBerry® device, your active phone number appears at the top of the screen. Make a call 1.
Page 20 2. Type the extension number. Dial using numbers or letters When you type a letter in a phone number, your BlackBerry® device dials the number that is associated with the letter on a conventional phone keypad. • To type a number, press a number key.
Page 21: Emergency Calls
About emergency calls Your BlackBerry® device is designed to make emergency calls even when it is locked or the SIM card is not inserted. If the connection to the wireless network is turned off when you initiate an emergency call, your device is designed to connect to the wireless network automatically.
Page 22: Voice Mail
Change the voice mail access number If a voice mail access number is not already set on your BlackBerry® device, you can type the access number for a different voice mail system. If you have more than one phone number associated with your device, you can only set the voice mail access number for the active phone number.
Page 23: Conference Calls
5. Click a contact. To make a call using speed dial, in the phone, on the Home screen, in a message, or in a message list, hold the key that you assigned to the contact. Change the contact assigned to a speed dial key 1.
Page 24: Caller Id
Disconnect a contact from a conference call 1. During a conference call, press the Menu key. 2. Click Drop Call. 3. Click a contact. Leave a conference call Verify that your wireless service provider supports this feature. If you make a conference call, you can leave the conference call and the call continues without you. 1.
Page 25: Call Logs
You can view call logs in the phone or, depending on how you set your call logging options, you can view call logs in a message list. Depending on your theme, missed calls might also appear on the Home screen. Your BlackBerry® device stores call logs for 30 days. View call logs in a message list 1.
Page 26: Call Waiting
7. Click the trackball. 8. Click Save. Change call log notes 1. In the phone, highlight a call log. 2. Press the Menu key. 3. Click View History. 4. Press the Menu key. 5. Click Edit Notes. 6. Change the call notes. 7.
Page 27: Call Forwarding
• Verify that your wireless service provider has set up your SIM card for this service. Turn on call waiting If you have more than one phone number associated with your BlackBerry® device, you can change call waiting options for the active phone number only.
Page 28: Add A Call Forwarding Phone Number
Add a call forwarding phone number 1. In the phone, press the Menu key. 2. Click Options. 3. Click Call Forwarding. 4. Press the Menu key. 5. Click New Number. 6. Type a phone number. 7. Press the Enter key. 8.
Page 29: Call Blocking
Call blocking About call blocking You can block all incoming calls or block incoming calls only when you roam to another wireless network. You can also block all outgoing calls and all outgoing international calls, or you can block outgoing international calls only when you roam to another wireless network.
Page 30: Turn On Fixed Dialing
You can make an emergency call when fixed dialing is turned on, even if the emergency number does not appear in your fixed dialing list. If your wireless service plan includes SMS text messaging, you can also send SMS text messages to contacts that appear in your fixed dialing list.
Page 31: Smart Dialing
5. Press the Menu key. 6. Click Edit. 7. Change the contact information. 8. Press the Menu key. 9. Click Save. Delete a contact from your fixed dialing list 1. In the phone, press the Menu key. 2. Click Options. 3.
Page 32: Tty Support
About TTY support When you turn on TTY support and you connect your BlackBerry® device to a TTY device, you can make calls to and receive calls from TTY devices. Your BlackBerry device is designed to convert received calls to text that you can read on your TTY device.
Page 33: Multiple Phone Numbers
About multiple phone numbers Your SIM card might support more than one phone number, or your BlackBerry® device might be associated with a phone number provided by your wireless service provider and an enterprise voice phone number provided by your organization.
Page 34: Turn Off The Prompt That Appears Before You Delete Items
6. Click Save. To sort phone numbers or contacts by call logs again, set the Phone List View field to Call Log. Hide or display your phone number when you make calls The wireless network can override the option that you choose. 1.
Page 35: Phone Troubleshooting
Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. • If you cannot make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed...
Page 36 Advanced Options. Click SIM Card. Highlight the phone number. Press the Menu key. Click Edit SIM Phone Number. Type your phone number. Click the trackball. Note: If you change the phone number on your SIM card, you do not change the phone number that your BlackBerry® device uses to make and receive calls.
Page 37: Voice Dialing
1. In the voice dialing application, wait for the sound. 2. Say "Check battery." Change the voice dialing language Verify that your BlackBerry® Device Software supports multiple languages. For more information, contact your wireless service provider or administrator. 1. In the device options, click Language.
Page 38: Turn Off Choice Lists For Voice Commands
2. Set the Choice Lists field to Always Off. 3. Press the Menu key. 4. Click Save. If your BlackBerry® device identifies more than one possible match to a voice command, your device selects the best match and dials the phone number automatically. Turn off voice prompts 1.
Page 39: Improve Voice Recognition Of Numbers
• Say the first name and the last name of your contact. • If your BlackBerry® device does not often identify matches, set the matching sensitivity level to reject less. • If your device often identifies incorrect matches, set the matching sensitivity level to reject more.
Page 41: Media
About transferring media files You can connect your BlackBerry® device to your computer to transfer files between your device and your computer, or you can use Bluetooth® technology to send media files to or receive media files from a Bluetooth enabled device.
Page 42: Download A Ring Tone
5. Click Save. Send a media file If you send a media file using Bluetooth® technology, verify that Bluetooth technology is turned on and that your BlackBerry® device is paired with a Bluetooth enabled device. You can only send media files that you added.
Page 43: Playing Media Files And Recording Voice Notes
Playing media files and recording voice notes Play a media file 1. In the media application, click a media type. 2. If necessary, click a category. 3. Click a song, ring tone, video, or voice note. Play a song or video on a web page 1.
Page 44: Record A Voice Note
2. If necessary, click a category. 3. Click a song, video, or voice note. 4. Press the Menu key. 5. Click Repeat. To stop repeating a song, video, or voice note, press the Menu key. Click Repeat. Search for a media file 1.
Page 45: Managing Media Files
You can create both standard and automatic playlists for songs. You create a standard playlist by manually adding songs that are on your BlackBerry® device. You create an automatic playlist by specifying criteria for artists, albums, or genres of songs. When you add a song to your device that meets the criteria, your device adds it to the playlist automatically.
Page 46 3. Click New Playlist. 4. Click Automatic Playlist. 5. Type a name for the playlist. 6. Click the plus sign (+) beside Artists, Albums, or Genres. 7. Click an artist, album, or genre. 8. To add more criteria, repeat steps 6 and 7. 9.
Page 47 9. Press the Menu key. 10. Click Save. Delete a song from a standard playlist 1. In the media application, click Music. 2. Click Playlists. 3. Click a standard playlist. 4. Highlight a song. 5. Press the Menu key. 6. Click Delete. Rename a playlist 1.
Page 48 2. Click Options. 3. Perform any of the following actions: • To change the maximum amount of BlackBerry® device memory available for all media files, change the Device Memory Limit field. • To change the minimum amount of device memory available for pictures, change the Reserved Pictures Memory field.
Page 49: Viewing Pictures
2. If necessary, click a category. 3. Highlight a song, ring tone, video, or voice note. 4. Press the Menu key. 5. Click Delete. Note: If you delete a ring tone that you use in a notification profile, the notification profile uses the default ring tone. Viewing pictures View a picture 1.
Page 50: Managing Pictures
5. Type a name for the folder. 6. Click Save. Save a picture Save picture files, such as .jpg, .png, .gif, or .bmp files, to the BlackBerry® device memory or a media card. 1. Open a picture attachment or highlight a picture on a web page.
Page 51: Delete A Picture Or Picture Folder
2. Press the Menu key. 3. Click Save Image. 4. Click Save. Sort pictures 1. In the media application, press the Menu key. 2. Click Options. 3. Change the Sort By field. 4. Press the Menu key. 5. Click Save. Rename a picture or picture folder You can only rename pictures or picture folders that you added.
Page 52: Media Card Options
Set options for removing a media card safely To remove a media card safely, you must close the connection between the media card and your BlackBerry® device. If you do not close the connection, data that is stored on the media card might be lost or corrupted.
Page 53: Format A Media Card
Encrypt the files on a media card To encrypt files on the media card that is inserted in your BlackBerry® device using your device password, verify that you have set a device password. 1. In the device options, click Media Card.
Page 54: Media Troubleshooting
• To turn on mass storage mode automatically when you connect your BlackBerry® device to your computer, set the Auto Enable Mass Storage Mode When Connected field to Yes. • To turn on mass storage mode manually when you connect your device to your computer, set the Auto Enable Mass Storage Mode When Connected field to No.
Page 55: I Cannot Open Media Files
BlackBerry® Desktop Manager. • If you are trying to open a media file on your computer using the media manager tool of the BlackBerry Desktop Manager, verify that mass storage mode is turned off on your device.
Page 57: Messages
Messages Message basics Composing messages Check spelling You can check spelling in messages, calendar entries, tasks, or memos that you create. 1. In a message, calendar entry, task, or memo, press the Menu key. 2. Click Check Spelling. 3. Perform any of the following actions: •...
Page 58: Sending Messages
Delete the disclaimer from an email message If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature, the BlackBerry Enterprise Server might add a disclaimer to email messages after you send them. You cannot change this disclaimer.
Page 59 Send a PIN message 1. In a message list, press the Menu key. 2. Click Compose PIN. 3. In the To field, perform one of the following actions: • Type a PIN. Click the trackball. • Type a contact name. Click the trackball. •...
Page 60: Managing Messages
• To resend the message without changing it, click Resend. Stop a message from sending Verify that you are not in a wireless coverage area and your BlackBerry® device is not connected to the wireless network. A clock icon should appear beside the message.
Page 61 Search for text in a message, in an attachment, or on a web page To search for text in a presentation attachment, verify that you are viewing the presentation in text view or in text and slide view. 1. In a message, in an attachment, or on a web page, press the Menu key. 2.
Page 62: Email Messages
You can add, change, or delete email message folders in the email application on your computer. If wireless email reconciliation is turned on, your BlackBerry® device receives changes that you make to the email message folder on your computer over the wireless network.
Page 63 Forward messages from a specific email message folder to your device Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. In a message list, press the Menu key.
Page 64: Email Message Filters
Email message filters About email message filters You can create email message filters to specify which email messages are forwarded to your BlackBerry® device and which remain in the email application on your computer. Email message filters are applied to email messages based on the order in which they appear in your list of email message filters. If you create multiple email message filters that could apply to the same email message, you must decide which one should be applied first by placing that filter higher in the list.
Page 65 Set the sensitivity level of email messages that the email message filter applies to. Action: Set whether email messages that the email message filter applies to are forwarded to your BlackBerry® device. If email messages are forwarded, specify whether they are forwarded with high importance or with the email message header only.
Page 66: Email Message Options
4. Click Save. Set an out-of-office reply Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. In a message list, press the Menu key.
Page 67 2. Click Options. 3. Click Email Settings. 4. If necessary, change the Message Services field to the email account that uses the BlackBerry Internet Service. 5. Perform any of the following actions: • To send read notification when a sender requests it, change the Send Read Receipts field.
Page 68 5. Click Save. Stop forwarding email messages to your device Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. In a message list, press the Menu key.
Page 69: Pin Messages
A PIN uniquely identifies BlackBerry® devices and BlackBerry enabled devices on the wireless network. If you have contacts who use a BlackBerry device or a BlackBerry enabled device and you know their PIN number, you can send them PIN messages. PIN messages are not routed through your email account.
Page 70: Sms Text Messages
Find your SMS phone number In the phone, your phone number appears at the top of the screen. If your wireless service provider has set up your BlackBerry® device for SMS text messaging, this number is also your SMS phone number.
Page 71: Store Sms Text Messages On Your Sim Card
4. Click Save. Store SMS text messages on your SIM card If you set your SIM card to store SMS text messages, the SIM card does not delete SMS text messages after the BlackBerry® device imports them to a message list.
Page 72: Cell Broadcasting
About cell broadcasting Cell broadcasting is designed to enable wireless service providers to use SMS text messaging to send information to all BlackBerry® devices in a specific geographical area simultaneously. You can receive cell broadcast messages that contain a specific type of information by subscribing to a cell broadcast channel that provides that type of information.
Page 73: Mms Messages
(vCard®), .ics (iCalendar), .avi, .mpg, or .mov files. An MMS phone number is a phone number that your wireless service provider sets up for MMS messaging. If you have more than one phone number associated with your BlackBerry® device, your device sends MMS messages...
Page 74 Find your MMS phone number In the phone, your phone number appears at the top of the screen. If your wireless service provider has set up your BlackBerry® device for MMS messaging, this number is also your MMS phone number.
Page 75: Mms Message Attachments
• To move an item on a slide, click the item. Click Move Field. Roll the trackball to the new location. Click the trackball. MMS message attachments Attach a media file to an MMS message 1. When composing an MMS message, press the Menu key. 2.
Page 76: Mms Message Options
Save a media file from an MMS message 1. In an MMS message, press the Menu key. 2. Click one of the following menu items: • Save Image • Save Audio • Save Ringtone • Save Video • Save Voice Note MMS message options Request delivery or read notification for an MMS message 1.
Page 77: Message List Options
Stop receiving MMS messages when roaming 1. In the device options, click MMS. 2. Set the Multimedia Reception and Automatic Retrieval fields to Home Only. 3. Press the Menu key. 4. Click Save. Block MMS messages 1. In the device options, click MMS. 2.
Page 78: Change How A Message List Displays Messages
5. Press the Menu key. 6. Click Save. To restore messages, set the Keep Messages field to a longer period of time. Messages that you received on your BlackBerry® device within the set period of time appear in a message list.
Page 79: Hide The New Or Unopened Message Indicator
Depending on your theme, a separate message list might appear for SMS text messages and MMS messages. Use one message list or multiple message lists By default, your BlackBerry® device theme determines whether SMS text messages appear in the same message list as email messages. 1. In a message list, press the Menu key.
Page 80: Block Incoming Messages
To hide call logs in a message list, select the None option. Block incoming messages If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server, you might not be able to block PIN messages from contacts in your organization. For more information, contact your administrator.
Page 81: Reset A Blocked Message Counter
• Add PIN 7. Type the contact information. 8. Press the Enter key. 9. Press the Menu key. 10. Click Save. Reset a blocked message counter 1. In the device options, click Security Options. 2. Click Firewall. 3. Highlight a message type. 4.
Page 82: Message Troubleshooting
I cannot send messages Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send messages when you return to a wireless coverage area.
Page 83: I Cannot File Email Messages
I received notification of a new message, but no new messages appear in my message list If you have set your BlackBerry® device to hide filed messages and you receive a new message from an email message folder in the email application on your computer other than your inbox, your device files the message.
Page 84 Try performing the following actions: • Verify that your email message filters are turned on. • Verify that your email message filters appear in the order that you want your BlackBerry® device to apply them to email messages. I cannot turn on cell broadcasting Your SIM card might not support the display languages that you have selected for cell broadcast messages.
Page 85 I cannot use a shortcut to view one type of message in a message list If you switch BlackBerry® devices and you restore device data from your previous device to your current device, the message list shortcuts for your previous device replace the message list shortcuts for your current device.
Page 87: Typing
Typing Typing basics Type a symbol 1. Press the Symbol key. 2. Type the letter that appears below the symbol. Type an accent or special character To type an accented or special character, hold the letter key and roll the trackball to the left or right. For example, to type ü, hold U and roll the trackball to the left until ü...
Page 88: Set The Cursor Speed
4. Roll the trackball left or right. Cancel a text selection 1. With text selected, press the Menu key. 2. Click Cancel Selection. Set the cursor speed 1. In the device options, click Screen/Keyboard. 2. Set the Key Rate field. 3.
Page 89: Typing Input Methods
Typing input methods About typing in Arabic or Russian If your BlackBerry® Device Software supports multiple languages and your keyboard displays Arabic or Russian letters, you can type in Arabic or Russian using the SureType® input method or the multi-tap input method.
Page 90: Spelling Checker
3. Press the Menu key. 4. Click Save. Change the typing input language Verify that your BlackBerry® Device Software supports multiple languages. For more information, contact your wireless service provider or administrator. 1. In the device options, click Language. 2. Change the Input Language field.
Page 91: Change Options For Checking Spelling
4. Click Save. Change options for checking spelling You can change the type and length of words that the spelling checker includes when checking spelling. 1. In the device options, click Spell Check. 2. Select or clear the check box beside one or more options. 3.
Page 92: Custom Dictionary
About the custom dictionary If the typing input language for your BlackBerry® device is Arabic or Russian, and you type a word or letter combination that your device does not recognize, your device adds the word or letter combination to the custom dictionary. You can also add words or letter combinations manually to the custom dictionary.
Page 93: Autotext
AutoText entry, the text changes after you press the Space key. Your BlackBerry® device has built-in AutoText entries that correct common mistakes. For example, AutoText changes hte to the. You can create AutoText entries for your common typing mistakes or for abbreviations. For example, you might create an AutoText entry that replaces ttyl with talk to you later.
Page 94: Change An Autotext Entry
• To capitalize the entry according to the context, click SmartCase. 7. Set the language. 8. Press the Menu key. 9. Click Save. Turn off AutoText for SMS text messages 1. In the device options, click SMS. 2. Set the Disable AutoText field to Yes. 3.
Page 95: Typing Troubleshooting
• To type a number in a text field, hold the Alt key and press the number key. • To turn on NUM lock, press the Alt key and the Left Shift key. To turn off NUM lock, press the Shift key. •...
Page 97: Search
Search for messages You can search for messages on your BlackBerry® device. You might also be able to search for messages in the email application on your computer or in another integrated email account if your device is associated with an email account that uses the BlackBerry® Internet Service or a BlackBerry®...
Page 98: Search For Messages By Contact Or Subject
CAUTION: If you delete a message from the message search results, the message is also deleted from the email application on your computer or another integrated email account. Search for messages by contact or subject You can search for messages on your BlackBerry® device by contact or subject. 1. In a message list, highlight a message. 2. Press the Menu key.
Page 99: Organizer Data
Organizer data Search for organizer data You can search for organizer data on your BlackBerry® device that contains specific information. 1. In the search application, perform any of the following actions: • In the Text field, type text or a phone number to search for.
Page 100 To stop a search, press the Escape key. Search for contacts in your organization's address book Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
Page 101: Attachments
About attachments You can view several attachment types on your BlackBerry® device, including .zip, .htm, .html, .doc, .dot, .ppt, .pdf, .wpd, .txt, .vcf, and .xls files. You can also view .bmp, .gif, .jpg, .png, .tif, and .wmf files, and play .wav and .mp3 files.
Page 102: Stop Downloading An Attachment
Stop downloading an attachment 1. In a message, highlight an attachment that you are downloading. 2. Press the Menu key. 3. Click Cancel Download. Open a link in an attachment Some attachments might contain links to embedded content, such as tables, pictures, footnotes, text boxes, or comments. 1.
Page 103: Document Attachments
Open a password-protected .pdf file attachment Verify that your BlackBerry® device is associated with an email account that uses the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
Page 104: Media Attachments
View the content of a cell In a spreadsheet cell, click the trackball. View a list of worksheets 1. In a spreadsheet, press the Menu key. 2. Click Table of Contents. To move to a specific worksheet, click a worksheet. Switch worksheets 1.
Page 105: Presentation Attachments
1. In a multi-page .tif file attachment, press the Menu key. 2. Click Table of Contents. To move to a specific page, click a page. Switch pages in a multi-page .tif file attachment 1. In a multi-page .tif file attachment, press the Menu key. 2.
Page 106: Vcard Contact Attachments
(.vcf files) contain information for a specific contact. When you add a vCard contact attachment to an email message, recipients of your email message can view your contact information or add it to the address book on their BlackBerry® device.
Page 107: Attachment Troubleshooting
Try performing the following actions: • Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections. • If "More available" appears at the end of the message or attachment, press the Menu key. Click More or More All.
Page 109: Synchronization
If wireless data synchronization or wireless email reconciliation is not available on your device or you have turned them off, you can use the synchronization tool of the BlackBerry® Desktop Manager to synchronize your organizer data and email messages. For more information, see the BlackBerry Desktop Software Online Help.
Page 110: Prerequisites: Wireless Data Synchronization
To stop synchronizing organizer data over the wireless network, change the Wireless Synchronization field to No. About synchronization conflicts A synchronization conflict occurs when you change the same email message or organizer data item on your BlackBerry® device and in the email application on your computer.
Page 111: Manage Data Synchronization Conflicts
About backing up and restoring device data If you have installed the BlackBerry® Desktop Software on your computer, you can back up and restore most of your BlackBerry® device data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the backup and restore tool of the BlackBerry®...
Page 112: Synchronization Troubleshooting
I am not receiving email messages from personal folders on my computer If your BlackBerry® device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of the BlackBerry® Desktop Manager to reconcile email messages in personal folders. For more information, see the BlackBerry Desktop Software Online Help.
Page 113 You can only synchronize the data in a custom address book field with a text field in the email application on your computer. For example, you cannot add a contact's birthday to a custom address book field on your BlackBerry® device and synchronize it with the email application on your computer, because the birthday field is a date field in the email application on your computer.
Page 115: Browser
2. Click the trackball. Search the Internet Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry® Internet Service that supports this feature. For more information, contact your wireless service provider. 1. In the browser, perform one of the following actions: •...
Page 116 On a web page, click the trackball. To zoom out from the web page, press the Escape key. Move back or forward a web page 1. On a web page, press the Menu key. 2. Click Back or Forward. Move through a web page line by line 1.
Page 117: Viewing, Copying, And Forwarding Addresses
2. Click History. Return to the home page 1. On a web page, press the Menu key. 2. Click Home. Close the browser 1. In the browser, press the Menu key. 2. Click Close. Viewing, copying, and forwarding addresses View the address for a web page 1.
Page 118: Viewing Pictures And Playing Media Files
Send a link or picture from a web page 1. On a web page, highlight or pause on a link or picture. 2. Press the Menu key. 3. Click Link Address or Image Address. 4. Click Send Address. 5. Click a message type. To return to the browser after you send the message, press the Escape key.
Page 119: Browser Bookmarks
Browser bookmarks About bookmarks for web pages You can add bookmarks for web pages that you visit frequently. When you add a bookmark, you can set whether you want the browser to check the web page for updates periodically. Bookmarks for web pages that have been updated since the last time you visited them appear in italic.
Page 120 Delete a bookmark for a web page 1. On a web page, press the Menu key. 2. Click Bookmarks. 3. Highlight a bookmark. 4. Press the Menu key. 5. Click Delete Bookmark. Add a bookmark folder for web pages 1. On a web page, press the Menu key. 2.
Page 121: Web Feeds
Listen to web feed content If your BlackBerry® device is associated with an email account that uses the BlackBerry® Internet Service, you can listen to web feed content that does not exceed 5 MB. If your BlackBerry device is associated with an email account that uses the BlackBerry® Enterprise Server, you might not be able to listen to web feed content that exceeds 128 KB.
Page 122 Mark a web feed title as opened or unopened In a web feed, perform one of the following actions: • Highlight a title. Press the Menu key. Click Mark Opened or Mark Unopened. • Highlight a date field. Press the Menu key. Click Mark Prior Opened. Change a web feed 1.
Page 123: Browser Options
Browser options Change the default browser view 1. In the browser, press the Menu key. 2. Click Options. 3. Click General Properties. 4. Change the Default View field. 5. Press the Menu key. 6. Click Save Options. Change the home page or start page Depending on your wireless service provider, you might not be able to change the home page.
Page 124: Change Display Options For Web Pages
5. Press the Menu key. 6. Click Save Options. Set the character encoding for all web pages By default, your BlackBerry® device uses the optimal character encoding for a web page. 1. On a web page, press the Menu key. 2. Click Set Encoding.
Page 125: Clear The Browser History
BlackBerry Browser configuration, you might not be able to change some browser options. You can use the Internet Browser configuration to access web pages that enable you to subscribe to BlackBerry web push services or access ring tones. Depending on your wireless service provider, the Internet Browser configuration might not be available on your device...
Page 126: Browser Security
About TLS The BlackBerry® Browser configuration is designed to use TLS or SSL to encrypt data that your device sends or receives over the Internet through the BlackBerry® Enterprise Server. Communication between your device and the BlackBerry Enterprise Server is encrypted using Triple DES.
Page 127 Specify whether a prompt appears before a secure web page redirects your browser to another web page. Protocol: Specify the protocol that your BlackBerry® device uses for TLS connections between the browser and content servers. Encryption Strength: Specify whether your browser only accepts and sends data that is encrypted using 128-bit encryption. To accept and send only data that is encrypted using 128-bit encryption, change this field to Strong Only.
Page 128: Browser Push
About browser push Browser push is designed to push information from a web application to your BlackBerry® device as the information becomes available. For example, you can use browser push to receive updates for weather reports, stock quotes, or breaking news. When your device receives an update, a new browser push message might appear in a message list or, an icon on the Home screen or in the application list might change to indicate that new information is available.
Page 129 Set whether your BlackBerry® device accepts browser push messages from the BlackBerry® Enterprise Server or BlackBerry® Internet Service. MDS Hosts: Set whether your device accepts push messages from all BlackBerry Enterprise Servers or BlackBerry Internet Services, or no BlackBerry Enterprise Servers or BlackBerry Internet Services. Process SMSC: Set whether your device accepts SMS-based browser push messages.
Page 130: Browser Troubleshooting
When you add a bookmark, you can only set the Auto Synchronize and Start Time fields if content protection is turned off. I cannot play a song or video on a web page Your BlackBerry® device might not support the size or file format of the song or video file.
Page 131: Applications
4. Press the Menu key. 5. Click Delete. Receive a device password prompt before you add an application Verify that you have set a BlackBerry® device password. 1. In the device options, click Security Options. 2. Click General Settings. 3. Change the Prompt on application install field to Yes.
Page 132: About Upgrading The Blackberry Device Software
• Verify that your BlackBerry® device is connected to the wireless network. • Verify that the battery power level is 50 percent or higher. • If you have installed the BlackBerry® Desktop Software on your computer, verify that your device is not connected to your computer. Upgrade the BlackBerry Device Software You can use your BlackBerry®...
Page 133: Delete The Previous Version Of The Blackberry Device Software
Delete the previous version of the BlackBerry Device Software If you upgrade your BlackBerry® Device Software, your BlackBerry device deletes the previous version of the software after 30 days. To increase the amount of available memory on your device, you can remove the previous version manually.
Page 135: Maps
Maps Map basics Get directions 1. On a map, press the Menu key. 2. Click Get Directions. 3. Perform one of the following actions to specify a starting location: • To specify your current location, click Where I Am. • To specify a new location, click Enter An Address. •...
Page 136: Navigation
• To view a location that you viewed recently, click the location. View a list of points of interest near a location You can search for points of interest such as businesses, airports, schools, parks, or landmarks. 1. On a map, press the Menu key. 2.
Page 137: Maps Bookmarks
Pan a map Roll the trackball. Maps bookmarks Add a bookmark for a location or route 1. On a map, press the Menu key. 2. Click Add To Favorites. Change a bookmark for a location or route 1. On a map, press the Menu key. 2.
Page 138: Map Options
5. Click Add Subfolder. File a bookmark for a location or route 1. On a map, press the Menu key. 2. Click Find Location. 3. Click From Favorites. 4. Highlight a bookmark. 5. Press the Menu key. 6. Click Move. 7.
Page 139: Hide The Tracking Information At The Bottom Of A Map
5. Click Save. To hide the status information again, change the Hide Title Bar field to Yes. View north at the top of a map By default, when you are tracking your movement, the direction that you are moving appears at the top of the map. 1.
Page 140: Maps Troubleshooting
Maps troubleshooting Diagonal lines appear on a map Diagonal lines appear on a map when your BlackBerry® device loads a new map or when your device is not connected to the wireless network. If diagonal lines appear for a long period of time, verify that your device is connected to the wireless network.
Page 141: Gps Technology
About GPS technology You can use GPS technology on your BlackBerry® device to get your GPS location and to use location-based applications and location- based services. Location-based applications can use your GPS location to provide you with other location-based information. For example, a location-based application could use your GPS location to provide you with driving directions.
Page 142 • If you are using GPS technology for the first time, wait a short period of time for your device to get your GPS location.
Page 143: Contacts
3. Type a name for the custom address book field. 4. Press the Enter key. You can synchronize custom address book fields on your BlackBerry® device with the email application on your computer. For more information about synchronizing custom address book fields, see the BlackBerry Desktop Software Online Help.
Page 144: View A Contact
3. Click Delete. Search for contacts in your organization's address book Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. In the address book, press the Menu key.
Page 145: Customizing Contacts
Your BlackBerry® device bases the volume for custom ring tones on the volume that you set in the active notification profile.
Page 146: Categories
Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM® Lotus Notes®, you can apply more than one category to a task on your BlackBerry® device, but only one category synchronizes with the task in Lotus...
Page 147 Categories are shared between the address book, the task list, and the memo list and changes that you make in one application are made in all applications. Create a category for contacts, tasks, or memos 1. In the address book, task list, or memo list, press the Menu key. 2.
Page 148: Mailing Lists
About mailing lists You can use mailing lists when you send email, PIN, SMS text, or MMS messages. Mailing lists that you create on your BlackBerry® device do not appear in the email application on your computer. Create a mailing list 1.
Page 149: Multiple Address Books
About multiple address books If your BlackBerry®device is associated with multiple email accounts, you might have contacts from each address book on your device. For example, if your device is associated with a work email account and a personal email account, you might be able to view your work address book and your personal address book on your device.
Page 150: Sim Card Phone Book
If your wireless service provider has set up your SIM card with a SIM card phone book, you can use the SIM card phone book to access contacts that you have added to your SIM card. The SIM card phone book is different from the address book on your BlackBerry® device.
Page 151: Contact List Options
6. Click Save. Change a SIM card contact 1. In the address book, press the Menu key. 2. Click SIM Phone Book. 3. Highlight a contact. 4. Press the Menu key. 5. Click Edit. 6. Change the contact information. 7. Press the Menu key. 8.
Page 152: Contact Troubleshooting
Caller ID pictures are not appearing on my device If your BlackBerry® device is associated with a Microsoft® Outlook® 2000 email account and you add a picture for a contact in the email application on your computer, verify that the file name for the picture is ContactPicture.jpg.
Page 153: Calendar
Calendar Calendar basics About calendar views You can view your appointments and meetings in one of four calendar views. Day, Week, and Month views display all your appointments and meetings for the selected time period. Agenda view displays all your scheduled appointments and meetings in a list. Agenda view also displays free time that you have between appointments.
Page 154: Schedule A Meeting
If you have multiple calendars on your BlackBerry®device, the appointment appears in your default calendar. Schedule a meeting Verify that your BlackBerry® device is associated with an email account that uses the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
Page 155: Meetings
Meetings Schedule a meeting Verify that your BlackBerry® device is associated with an email account that uses the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
Page 156: Respond To A Meeting Invitation
To return to the meeting invitation, press the Escape key. Check availability of meeting participants Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
Page 157: Calendar Options
Send an email message to all meeting participants 1. In a meeting, meeting invitation, or meeting response, press the Menu key. 2. Click Email All Attendees. Contact a meeting participant 1. In a meeting, meeting invitation, or meeting response, highlight a contact. 2.
Page 158 6. Click Save. Change the email address that you use to send messages or meeting invitations Verify that your BlackBerry® device is associated with more than one email address. 1. In the device options, click Advanced Options. 2. Click Default Services.
Page 159 6. Click Save. Your BlackBerry® device deletes calendar entries that are older than the number of days that you set. To restore calendar entries, change the Keep Appointments field to a longer period of time. Calendar entries that you received on your device within the set period of time appear in a calendar.
Page 160: Multiple Calendars
About multiple calendars If your BlackBerry® device is associated with multiple email accounts, you might have multiple calendars on your device. For example, if your device is associated with a work email account and a personal email account, you might be able to view your work calendar and your personal calendar on your device.
Page 161: Calendar Troubleshooting
Some characters in calendar entries do not appear correctly after synchronization If you schedule appointments or meetings on your BlackBerry® device that contain special characters or accents, your computer might not support these characters.
Page 162 On your computer, verify that you are using the correct default code page and that the correct font support is installed on your computer. For more information, see the documentation for the operating system on your computer.
Page 163: Tasks
Tasks Task basics Create a task 1. In the task list, press the Menu key. 2. Click New. 3. Type the task information. 4. Set a due date for the task. 5. If the task recurs, set the Recurrence field. 6.
Page 164: Hide Completed Tasks
• To mark the task as deferred, in progress, or waiting, click Open. Set the Status field. Press the Menu key. Click Save. Hide completed tasks 1. In the task list, press the Menu key. 2. Click Hide Completed. Send a task or memo 1.
Page 165 Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM® Lotus Notes®, you can apply more than one category to a task on your BlackBerry® device, but only one category synchronizes with the task in Lotus Notes.
Page 166: Task List Options
2. Click Filter. 3. Highlight a category. 4. Press the Menu key. 5. Click Delete. Note: When you delete a category, contacts, tasks, or memos in the category are not deleted. Task list options Sort contacts or tasks 1. In the address book or task list, press the Menu key. 2.
Page 167 View the number of tasks or memos stored on your device 1. In the task list or memo list, press the Menu key. 2. Click Options. The Number of Entries field displays the number of tasks or memos that are stored on your BlackBerry® device.
Page 169: Memos
Memos Memo basics Create a memo 1. In the memo list, press the Menu key. 2. Click New. 3. Type the memo information. 4. Press the Menu key. 5. Click Save. Change a memo 1. In the memo list, highlight a memo. 2.
Page 170: Delete A Memo
Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM® Lotus Notes®, you can apply more than one category to a task on your BlackBerry® device, but only one category synchronizes with the task in Lotus Notes.
Page 171: Memo List Options
Sort contacts, tasks, or memos by category 1. In the address book, task list, or memo list, press the Menu key. 2. Click Filter. 3. Select the check box next to a category. Delete a contact, task, or memo from a category 1.
Page 172 2. Click Options. The Number of Entries field displays the number of tasks or memos that are stored on your BlackBerry® device.
Page 173: Alarm
Alarm About the alarm In the BlackBerry® device alarm, you can set the alarm to sound at the same time everyday or only on weekdays. You can also set a snooze time for the alarm and adjust the alarm volume.
Page 175: Calculator
Calculator Use the calculator • To press a key in the calculator, press the corresponding key on the BlackBerry® device keyboard. Convert a measurement 1. In the calculator, type a number. 2. Press the Menu key. 3. Perform one of the following actions: •...
Page 177: Bluetooth Technology
After you pair your BlackBerry device with a Bluetooth enabled device, you can connect to that Bluetooth enabled device when the device is within range of your BlackBerry device (a typical range is approximately 10 meters).
Page 178: Receive A Media File Using Bluetooth Technology
5. Click Save. Forward a media file If you forward a media file using Bluetooth® technology, verify that Bluetooth technology is turned on and that your BlackBerry® device is paired with a Bluetooth enabled device. You can only forward media files that you added.
Page 179: Bluetooth Technology Options
5. Press the Menu key. 6. Click Save. Delete a paired Bluetooth enabled device Verify that your BlackBerry® device is not connected to the Bluetooth® device. 1. In the device options, click Bluetooth. 2. Click a Bluetooth enabled device. 3. Click Delete Device.
Page 180 1. In the device options, click Bluetooth. 2. Press the Menu key. 3. Click Options. 4. In the Device Name field, type a name for your BlackBerry® device. 5. Press the Menu key. 6. Click Save. Turn off Bluetooth connection notification 1.
Page 181: Bluetooth Profiles
This service allows you to connect your device to Bluetooth enabled devices that support the transfer of data such as media files. Dial-Up Networking (DUN) This profile allows you to use your device as a modem when it is connected to a Bluetooth enabled computer that is running BlackBerry Desktop Software.
Page 182: Bluetooth Technology Troubleshooting
6. Click Save. Turn off automatic reconnection to Bluetooth enabled devices By default, when you turn on your BlackBerry® device, your device attempts to connect to the last Bluetooth® enabled device you used. 1. In the device options, click Bluetooth.
Page 183 • Verify that, in the Bluetooth options, the Address Book Transfer field is not set to Disabled. • Verify that your BlackBerry device is connected to a Bluetooth enabled device that supports the Handsfree profile or the Object Push profile. For more information about supported profiles, see the documentation that came with the Bluetooth enabled...
Page 185: Date And Time
2. Change the Time Zone field. 3. Perform one of the following actions: • To get the date and time from the wireless network that your BlackBerry® device is connected to, change the Date/Time Source field to Network. • To get the date and time from the BlackBerry network, change the Date/Time Source field to BlackBerry.
Page 187: Notification Profiles
Notification basics About notification profiles Notification profiles define how your BlackBerry® device notifies you of calendar and task reminders, and incoming messages, calls, and browser content. Your device has six preloaded profiles: Loud, Vibrate, Quiet, Normal, Phone Only, and Off.
Page 188: Change A Notification Profile
10. Click Save. 11. To set notification options for another item, repeat steps 5 through 10. 12. Press the Menu key. 13. Click Save. Change a notification profile 1. In the profile list, click Advanced. 2. Highlight a notification profile. 3.
Page 189: Led Notification
3. Press the Menu key. 4. Click Download Ring Tones. LED notification LED notification The LED light on the top of your BlackBerry® device flashes different colors to indicate different statuses. Green: You are in a wireless coverage area. Blue: Your device is connected to a Bluetooth®...
Page 190: Custom Notification
Your BlackBerry® device applies notification profile exceptions in the order in which they appear in the notification profile exception list. If you create multiple notification profile exceptions that include the same contact, place the notification profile exception that you want your device to apply first in the list.
Page 191 Change the order of notification profile exceptions 1. In the profile list, click Advanced. 2. Highlight a notification profile exception. 3. Press the Menu key. 4. Click Move. 5. Roll the trackball to the new location. 6. Click the trackball. Change a notification profile exception 1.
Page 192: Notification Profile Troubleshooting
My device is vibrating more times than expected For calls, the number of times that the BlackBerry® device vibrates is not determined by the number of vibrations that you set in your notification profile. The device vibrates until the caller or the wireless network ends the connection.
Page 193: Blackberry Messenger
BlackBerry Messenger Contacts Add a contact You must invite contacts to use BlackBerry® Messenger before they are added to your contact list. 1. In BlackBerry Messenger, on the contact list screen, press the Menu key. 2. Click Add a Contact.
Page 194: Rename A Contact
5. Click Save. Note: If you use a BlackBerry® Enterprise Server for IBM® Lotus® Domino®, BlackBerry Enterprise Server for Novell® GroupWise®, or the BlackBerry® Internet Service, when you send an invitation and the recipient accepts, you might not be notified.
Page 195: Conversations
Delete a group You must move your contacts out of a group before you can delete that group. There must be at least one group in your BlackBerry Messenger contact list; you cannot delete the last remaining group in your contact list.
Page 196: Add An Emoticon
1. During a BlackBerry Messenger conversation, click the trackball. 2. Click Ping Contact. Turn off ping vibration 1. In BlackBerry® Messenger, on the contact list screen, press the Menu key. 2. Click Options. 3. Change the Vibrate When Receiving a Ping field to No.
Page 197: Availability
3. Click Available or Unavailable. 4. Type a message that contacts can see when they view your contact information. 5. Click OK. When you change your availability status to unavailable, you receive BlackBerry Messenger messages, but you are not notified.
Page 198 Receive notification when a contact becomes available 1. In BlackBerry® Messenger, on the contact list screen, highlight an unavailable contact. 2. Press the Menu key. 3. Click Set Alert.
Page 199: Display And Keyboard
About backlighting The screen and keyboard on your BlackBerry® device are designed to be lit so that you can use your device in various lighting conditions. The backlighting is designed to adjust automatically depending on lighting conditions in your environment.
Page 200: Display Options
Display options Use a picture as the Home screen background 1. In the media application, click Pictures. 2. Click My Pictures. 3. Highlight a picture. 4. Press the key. 5. Click Set As Home Screen Image. To clear the picture from the Home screen, press the key.
Page 201: Keyboard Options
Move an application icon 1. In the application list, highlight an application icon. 2. Press the Menu key. 3. Click Move. 4. Perform one of the following actions: • To move the application icon, roll the trackball to the new location. Click the trackball. •...
Page 202: Themes
4. Click Save. Turn on standby mode If you are not on a call, you can turn on standby mode to avoid pressing keys accidentally when you are not using your BlackBerry® device. Hold the Mute key. To turn off standby mode, press the Mute key again.
Page 203: Display Troubleshooting
Display troubleshooting My device screen turns off When you do not use your BlackBerry® device for a period of time, the screen turns off to conserve battery power. To turn on the screen, click the trackball or press a key.
Page 205: Language
4. Click Save. Add a display language You can add a display language using the application loader tool of the BlackBerry® Desktop Manager. For more information about adding applications, including display languages, see the BlackBerry® Desktop Software Online Help. Delete a display language In the setup wizard, complete the instructions on the Language Removal screen.
Page 206: Turn Off The Shortcut For Switching Typing Input Languages
3. Press the Menu key. 4. Click Save. Turn off the shortcut for switching typing input languages Verify that your BlackBerry® Device Software supports multiple languages. For more information, contact your wireless service provider or administrator. 1. In the device options, click Language.
Page 207: Language Troubleshooting
Language troubleshooting Some characters do not appear correctly on my device The BlackBerry® Enterprise Server or BlackBerry® Internet Service that is associated with your BlackBerry® device might not support the characters. For more information, contact your wireless service provider or administrator.
Page 209: Wireless Network Coverage
Your device is using UMA or is accessing BlackBerry services (for example, email service) over a Wi-Fi® connection. Yellow: Your connection to the Wi-Fi network is turned on, but your device is not using UMA or does not have access to BlackBerry services over a Wi-Fi connection.
Page 210: About The Preferred Wireless Network List
Your wireless service provider might have agreements with other wireless service providers that permit you to use their services when you are traveling. You can use the preferred wireless network list to control the order in which your BlackBerry® device uses these other wireless networks.
Page 211: Change The Order Of Preferred Wireless Networks
• To scan for a wireless network to add, click Select From Available Networks. Click a wireless network. Click Select Network. • To scan for a wireless network that is already known to your BlackBerry® device, click Select From Known Networks. Click a wireless network. Click Select Network.
Page 212: Turn Off Data Service
Depending on your wireless service plan, you might be able to turn off data service (email, PIN and MMS messages, and browser service) on your BlackBerry® device so that only phone and SMS text messaging services are available. For more information, contact your wireless service provider.
Page 213: Wireless Network Coverage Troubleshooting
I cannot connect to a wireless network Try performing the following actions: • Verify that your SIM card is inserted in your BlackBerry® device correctly. • Verify that you have turned on the connection to the wireless network. • Verify that you are connected to your wireless service provider's network. If you switched wireless networks manually, your device remains connected to that wireless network until you select your wireless service provider's network again.
Page 215: Power, Battery, And Memory
• If you have not set your BlackBerry® device to turn on and turn off automatically at specific times, hold the Power key. • If you have set your device to turn on and turn off automatically at specific times, on the Home screen, click Turn Power Off. If you want the device to stay turned off until you press the Power key, click Full Power Off.
Page 216: View The Amount Of Available Memory On Your Device
Best practice: Optimizing your device performance Try to maintain at least 400 KB of available memory on your BlackBerry®device. To increase the amount of available memory, try deleting items that you do not need from your device. Consider the following guidelines: •...
Page 217: Sim Card
If your wireless service provider has set up your SIM card with a SIM card phone book, you can use the SIM card phone book to access contacts that you have added to your SIM card. The SIM card phone book is different from the address book on your BlackBerry® device.
Page 218: About Sim Card Security
About SIM card security You can protect your SIM card with a PIN code to add another level of security to your BlackBerry® device. If you lock your SIM card with a PIN code, other people cannot use their SIM card in your device. Before you can use your SIM card in another device, you must type the...
Page 219: Protect Your Sim Card With A Pin Code
Protect your SIM card with a PIN code Verify that your wireless service provider has provided you with a SIM card PIN code. 1. In the device options, click Advanced Options. 2. Click SIM Card. 3. Press the Menu key. 4.
Page 221: Security
To unlock your device, on the Lock screen, click the trackball. Click Unlock. Type your device password. Press the Enter key. Lock the keyboard If you do not set a BlackBerry® device password, you can lock your keyboard to avoid making calls and pressing keys accidentally. On the Home screen or in the application list, click Keyboard Lock.
Page 222: Password Keeper
Set a limit for device password attempts 1. In the device options, click Security Options. 2. Click General Settings. 3. Set the Number of Password Attempts field. 4. Press the Menu key. 5. Click Save. Password keeper About the password keeper Use the password keeper to store all your passwords in one place.
Page 223 3. Set the random password fields. 4. Press the Menu key. 5. Click Save. View a password in the password keeper In the password keeper, click a password. Change a password in the password keeper 1. In the password keeper, highlight a password. 2.
Page 224: Encryption
About content protection Content protection is designed to encrypt your BlackBerry® device data. When content protection is turned on, your device uses a private key to encrypt data as it is stored on the device, including data that your device receives when it is locked. Your device decrypts data as you access it.
Page 225: About Encryption Keys
Set content protection strength Verify that content protection is turned on. You can set the strength of the encryption that your BlackBerry® device uses to protect data that you receive when your device is locked. 1. In the device options, click Security Options.
Page 226: Memory Cleaning
About content compression Content compression is designed to reduce the size of your BlackBerry® device data while maintaining the integrity of that data. When content compression is turned on, your device compresses all device data, including messages, contacts, calendar entries, tasks, and memos.
Page 227: Certificates
• To prevent your device from deleting sensitive data from the device memory when your device remains idle for a specified period of time, change the Clean When Idle field to No. • To change how long your device waits after you stop using it before it deletes sensitive data from the device memory, change the Idle Timeout field.
Page 228 This field displays the trust status of the certificate chain. A certificate can be explicitly trusted (the certificate itself is trusted), implicitly trusted (the root certificate in the certificate chain is trusted on your BlackBerry® device), or not trusted (the certificate is not explicitly trusted and the root certificate in the certificate chain is not trusted or does not exist on your device).
Page 229 To view all the certificates on your BlackBerry® device, press the Menu key. Click Show All Certs. Send a certificate When you send a certificate, your BlackBerry® device sends the public key, but does not send the corresponding private key. 1. In the device options, click Security Options.
Page 230: Certificate Status
• To trust the highlighted certificate and all the other certificates in the chain, click Entire Chain. Revoke a certificate If you revoke a certificate, the certificate is revoked only in the key store on your BlackBerry® device. Your device does not update the revocation status on the certificate authority or CRL servers.
Page 231: Certificate Options
1. In the device options, click Security Options. 2. Click Certificates. 3. Highlight a certificate. 4. Press the Menu key. 5. Click Revoke. 6. Click Yes. 7. Change the Reason field. 8. Click OK. To cancel a certificate hold, highlight the certificate. Press the Menu key. Click Cancel Hold. Certificate revocation reasons Unknown: The revocation reason does not match any of the predefined reasons.
Page 232 8. Press the Menu key. 9. Click Save. When you add a certificate, your BlackBerry® device uses the certificate subject as the name for the certificate. Turn off the fetch status prompt that appears when you add a certificate to the key store 1.
Page 233: Certificate Servers
7. Perform one of the following actions: • To download the revocation status of a certificate when you add it to the key store, change the Fetch Status field to Yes. • To add a certificate to the key store without downloading the revocation status, change the Fetch Status field to No. 8.
Page 234: Connection Options For Ldap Certificate Servers
Specify whether you must log in to the certificate server. Connection Type: Specify whether your BlackBerry® device uses an SSL connection or a TLS connection to connect to the certificate server. Connection options for OCSP and CRL servers Friendly Name: Type a display name for the certificate server.
Page 235: Key Stores
Key stores About the key store The key store on your BlackBerry® device might store the following items. To access these items in the key store, you must type a key store password. • personal certificates (certificate and private key pairs) •...
Page 236: Change The Service That Your Device Uses To Download Certificates
Turn off automatic backup of key store data By default, items in the key store on your BlackBerry® device are backed up or restored when you back up or restore your device data. If you do not want to back up your private key to or restore your private key from your computer for security reasons, you can turn off automatic backup and restore of key store data.
Page 237: Smart Cards
Smart cards store certificates and private keys. You can use a smart card reader to import certificates from a smart card to the key store on your BlackBerry® device, but you cannot import private keys. As a result, private key operations such as signing and decryption use the smart card, and public key operations such as verification and encryption use the public certificates on your device.
Page 238: Import A Certificate From A Smart Card
About smart password entry If you use two-factor authentication and your BlackBerry® device password or smart card password is numeric, you might be able to use smart password entry in some password fields. When smart password entry is turned on, your device is designed to remember the format of a password that you type in a password field.
Page 239 Turn off smart password entry You can turn off smart password entry to reduce the chance that someone might guess your BlackBerry® device password or smart card password based on the smart password filter that your device applies to password fields.
Page 240: Software Tokens
4. Press the Menu key. 5. Click Save. If your BlackBerry® device checks the status of your authentication certificate and finds that it is revoked or expired, your device locks. Store the pass phrase for your smart card in the device memory 1.
Page 241: About Pgp Keys
Security troubleshooting I cannot download a certificate If you changed the connection type that your BlackBerry® device uses to connect to the LDAP certificate server, try switching to the default connection type. I cannot unlock my device using my smart card Try performing the following actions: •...
Page 243: Third-Party Application Control
About direct Internet connections for third-party applications Some third-party applications that you add to your BlackBerry® device might require a direct TCP or HTTP connection to the Internet. For example, a stock price application might need to connect to the Internet to retrieve the latest stock prices. You might have to set the APN that the third-party application uses for this connection.
Page 244: Connection Permissions For Third-Party Applications
Set whether third-party applications can access the Internet through your wireless service provider (for example, using a direct Internet connection or a WAP gateway). Interaction permissions for third-party applications Interprocess Communication: Specify whether third-party applications can communicate and share data with other applications on your BlackBerry® device.
Page 245: Data Permissions For Third-Party Applications
Set whether third-party applications can access files that you store on your device. For example, you can set whether third-party applications can access files that you transfer to your device using the media manager tool of the BlackBerry® Desktop Manager or Bluetooth®...
Page 247: Brickbreaker
BrickBreaker About BrickBreaker The object of BrickBreaker is to destroy bricks using a paddle and a ball. During the game, capsules fall from the bricks that you destroy. The capsules provide you with different mechanisms for destroying bricks or controlling the ball or paddle. When you hit the ball with your paddle 50 times on any level, the bricks descend one space every few seconds.
Page 248: Brickbreaker Scoring
BrickBreaker scoring Catching a capsule: 50 points Shooting a brick with the gun: 50 points Hitting a brick with the ball: 10 points Shooting a brick with the laser: 5 points Damaging a brick with a bomb: 5 points Play BrickBreaker •...
Page 249: Submit A Score To The Brickbreaker High Score Web Site
Submit a score to the BrickBreaker high score web site 1. In BrickBreaker, press the Menu key. 2. Click Send High Score. Check the high scores on the BrickBreaker web site 1. In BrickBreaker, press the Menu key. 2. Click High Scores.
Page 251: Service Books
Your wireless service provider or administrator can send service books to your device over the wireless network. If your device is associated with an email account that uses a BlackBerry® Enterprise Server, you can also receive service books on your device by connecting your device to the BlackBerry®...
Page 253: Troubleshooting
If your device is associated with an email account that uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If an administrator has set an option for you, a red lock indicator appears beside the option field.
Page 254: I Cannot Make Calls Using A Voice Command
Advanced Options. Click SIM Card. Highlight the phone number. Press the Menu key. Click Edit SIM Phone Number. Type your phone number. Click the trackball. Note: If you change the phone number on your SIM card, you do not change the phone number that your BlackBerry® device uses to make and receive calls.
Page 255: I Cannot Send Messages
BlackBerry® Desktop Manager. • If you are trying to open a media file on your computer using the media manager tool of the BlackBerry Desktop Manager, verify that mass storage mode is turned off on your device.
Page 256: I Am Not Receiving Messages
I received notification of a new message, but no new messages appear in my message list If you have set your BlackBerry® device to hide filed messages and you receive a new message from an email message folder in the email...
Page 257 Some messages no longer appear on my device If your BlackBerry® device memory is full, your device deletes the oldest messages from a message list. Your device does not delete saved messages. If wireless email reconciliation is turned on, and, in the message options, the Delete On field is set to Mailbox & Handheld, email messages that you delete in the email application on your computer are also deleted from your device.
Page 258: I Cannot Check Spelling
Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send the messages when you return to a wireless coverage area.
Page 259 I am not receiving email messages from personal folders on my computer If your BlackBerry® device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of the BlackBerry® Desktop Manager to reconcile email messages in personal folders. For more information, see the BlackBerry Desktop Software Online Help.
Page 260: I Cannot Set Up Automatic Synchronization For Bookmarks
You can only synchronize the data in a custom address book field with a text field in the email application on your computer. For example, you cannot add a contact's birthday to a custom address book field on your BlackBerry® device and synchronize it with the email application on your computer, because the birthday field is a date field in the email application on your computer.
Page 261: I Cannot Add Applications
Maps troubleshooting Diagonal lines appear on a map Diagonal lines appear on a map when your BlackBerry® device loads a new map or when your device is not connected to the wireless network. If diagonal lines appear for a long period of time, verify that your device is connected to the wireless network.
Page 262 Some characters in calendar entries do not appear correctly after synchronization If you schedule appointments or meetings on your BlackBerry® device that contain special characters or accents, your computer might not support these characters.
Page 263 My device is vibrating more times than expected For calls, the number of times that the BlackBerry® device vibrates is not determined by the number of vibrations that you set in your notification profile. The device vibrates until the caller or the wireless network ends the connection.
Page 264: I Cannot Connect To A Wireless Network
Security troubleshooting I cannot download a certificate If you changed the connection type that your BlackBerry® device uses to connect to the LDAP certificate server, try switching to the default connection type. I cannot unlock my device using my smart card...
Page 265: Diagnostic Reports
My device prompts me to make an emergency call when I type a password If your BlackBerry® device password contains a combination of letters that corresponds to an emergency access number, your device might prompt you to make an emergency call when you type your device password.
Page 266: Set A Default Recipient For Diagnostic Reports
Set a default recipient for diagnostic reports If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry® device sends the report to that recipient. If you want to specify a recipient each time that you submit a report, do not set the default recipient.
Page 267: Glossary
BlackBerry enabled device A BlackBerry enabled device is a device with BlackBerry Connect software, a device with BlackBerry Built-In software, or a device that is running the BlackBerry Application Suite. BlackBerry enabled devices provide users with access to BlackBerry device applications and BlackBerry services.
Page 268 LDAP Lightweight Directory Access Protocol light-emitting diode mass storage mode Mass storage mode enables users to transfer files between a media card and their computer when they connect their BlackBerry device to their computer. mobile country code Multimedia Messaging Service...
Page 269 RTSP Real Time Streaming Protocol service dialing number Secure Hash Algorithm Subscriber Identity Module S/MIME Secure Multipurpose Internet Mail Extensions Short Message Service SMSC Short Message Service Center Secure Sockets Layer SSID service set identifier Transmission Control Protocol Transport Layer Security Triple DES Triple Data Encryption Standard teletype...
Page 270 wide area network Wireless Application Protocol Wired Equivalent Privacy Wireless Markup Language Wi-Fi Protected Access WTLS Wireless Transport Layer Security...
Page 271: Legal Notice
Legal notice ©2008 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion®, SureType® and related trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used as trademarks in the U.S., Canada, and countries around the world.
Page 272 THE DOCUMENTATION TO THE EXTENT THEY CANNOT BE EXCLUDED AS SET OUT ABOVE, BUT CAN BE LIMITED, ARE HEREBY LIMITED TO NINETY (90) DAYS FROM THE DATE YOU FIRST ACQUIRED THE DOCUMENTATION OR THE ITEM THAT IS THE SUBJECT OF THE CLAIM.
Page 273 IN THIS DOCUMENTATION IS INTENDED TO SUPERSEDE ANY EXPRESS WRITTEN AGREEMENTS OR WARRANTIES PROVIDED BY RIM FOR PORTIONS OF ANY RIM PRODUCT OR SERVICE OTHER THAN THIS DOCUMENTATION. BlackBerry® 8820 smartphone model number: RBG41GW Research In Motion Limited 295 Phillip Street...

Blackberry 8820 SMARTPHONE User Manual

Blackberry Basics

Shortcuts

Phone

Voice Dialing

Media

Messages

Typing

Search

Attachments

Synchronization

Browser

Applications

Maps

GPS Technology

Contacts

Calendar

Tasks

Memos

Alarm

Calculator

Bluetooth Technology

Date and Time

Notification Profiles

Blackberry Messenger

Display and Keyboard

Language

Wireless Network Coverage

Power, Battery, and Memory

SIM Card

Security

Quick Links

User Guide

Troubleshooting

Need help?

Questions and answers

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Summary of Contents for Blackberry 8820 SMARTPHONE