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Troubleshooting
1. Device Fails to Start or Restart Continuously
Possible Reasons:
1) NVR's upgrading wrong program leads to
the damage of system software.
2) NVR encounters power or board faults,
please contact the supplier for repair.
3) HDD error, please change another HDD.
4) Panel program wrong choice:
Setup→Device Parameter→Setup
Information→Interface Version.
Aluminum panel please choose MINI.
Other plastic panels choose corresponingly
01, 02, 05, etc.
5) NVR IP address conflict.
3. Blurred NVR preview screen
Possible reason:
Unmatched video input feature. If the
camera uses NTSC, but the NVR uses
PAL, this could lead to a blurred screen.
5. Blurred playback screen/ Fail to search
recording file
Possible reasons:
1) Program misread. Please reboot the NVR.
2) Bad track or bad cluster in the hard disk
data. Please detect your hard disk and
change a new one if broken.
3) NVR hardware fault. Please contact your
supplier.
7. I had set all the mobile detector alarm, occlusion alarm and video occlusion right. But
why does it still not work?
It might because the ONVIF of your IPC does not support such functions.
8. No IPC searched
It might because your NVR or IPC is disconnected to internet. Please try to check if your
device is correctly connected to internet, or check if there is a IP conflict.
2. Failure to Use Remote Controller
Possible Reasons:
1) Please check whether the batteries in
Remote Controller are installed correctly,
especially the postive and negative.
2) Please check whether the batteries in
Remote Controller are still charged.
3) Please check whether the Remote
Controller window is hidden.
4) Please check the Remote Control
address in NVR is matched with Remote
Controller address.
4. Internet disconnected to NVR.
Possible reasons:
1) Please check if your physical network is
normal or not.
2) Please check your NVR parameter setting.
3) Please if there is IP conflict.
6. Cannot play downloaded
backup videos.
Possible reasons:
1) Player installing mistake.
2) Wrong USB flash disk or wrong mobile hard
disk drives file system.
3) No DX9.0 or higher diagram speedup.
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