Troubleshooting Guide - Kruger HUGO KCI30 User & Installation Manual

TROUBLESHOOTING GUIDE

We encourage users to be familiar with your cooktop. And please use the guide below if you
encounter the following problems while using your cook top.
Problem
Cooktop does not
turn on.
Cooktop does not
heat.
Cooktop turns off
while cooking.
Power Boost not
working.
Possible Causes
Cooktop controls are
V
locked.
Power outage or poor
V
connection.
No cookware or improper
V
cookware being used.
Incorrect cookware size or
V
placement.
Incorrect cookware
V
element selected.
Power outage or poor
V
connection.
Cooktop internal heat
V
sensor has detected high
temperature inside the
cooktop, activating the
automatic shutoff.
Liquid or object on the
V
control area.
Total power usage
V
reached.
10
Possible Solutions
Make sure lock mode is
✔
turned off.
Check lights and other
✔
appliances for power.
Make sure the cookware
✔
is compatible, the correct
size, and placed correctly
on the cooking element.
Make sure the correct
✔
element is selected and
turned on.
Check lights and other
✔
appliances for power.
Make sure the bottom
✔
vents are not blocked.
Cooktop controls are
✔
capacitive and will not
operate correctly with
liquid or other objects.
There is an automatic
✔
safety switch that
shuts off the entire
cooktop if any cooking
elements have been on
continuously for 2 hours.
The left and right
✔
elements use separate
inverters for power. Only
one element per section
may use Power Boost at
any given time.