METAL X PRINTER USER GUIDE TABLE OF CONTENTS REPLACING THE RELEASE NOZZLE USER NOTES REPLACING WIPING STATION SAFETY NOTES BRUSHES CREATING EIGER ORGANIZATIONS ADJUSTING BELT TENSION CONNECTING YOUR PRINTER ADJUSTING RELEASE NOZZLE XY NETWORK REQUIREMENTS OFFSET SHUTDOWN PROCEDURE CALIBRATING STEPPER ENCODERS...
METAL X PRINTER USER GUIDE USER GUIDE USER NOTES FCC COMPL.IANCE Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
POWER DISCONNECT ACCESS Take care to set up your Metal X printer so that the disconnecting device (power switch on the rear face of the printer) is accessible at all times. Note that the power cord can be disconnected as a backup if the power switch becomes inoperable or inaccessible.
After logging in, Eiger will prompt you to register a device. Find your printer’s ID and access key on the stickers provided with your Markforged printer, or on the Printer Info screen. You can find the Printer Info screen by selecting the menu icon from the dashboard of your printer and navigating to Settings >...
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METAL X PRINTER USER GUIDE Enter your printer’s name, ID, and access key into the fields on the screen and click Register. ADD PRINTER TO EXISTING ORGANIZATION If you already have an existing organization, you can add a new printer to it at any time with the ID and access key.
METAL X PRINTER USER GUIDE CONNECTING YOUR PRINTER BEFORE YOU GET STARTED If you powered up your printer before adding your printer to your Eiger account, you will need to power cycle the printer before it can connect to your account.
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METAL X PRINTER USER GUIDE Choose a network from the Network Name drop-down menu and enter your network password, if necessary. Press Save and wait for your printer to finish connecting. CONNECT VIA ETHERNET (LAN) Plug your Ethernet cable into the Ethernet port.
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METAL X PRINTER USER GUIDE Select the Wi-Fi icon from the dashboard. Press either the Ethernet tile or the Wi-Fi tile, depending on which MAC address you’d like to access. Note: Your printer will display the MAC address of whichever connection option is currently enabled, even if the printer is unable to connect to the Internet.
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METAL X PRINTER USER GUIDE Select the Settings tile from the available options. Select the System Info tile from the available options. Select the Wi-Fi icon at the bottom of the screen. View your MAC address for the enabled connection option.
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METAL X PRINTER USER GUIDE DISABLE WI-FI AND ETHERNET Select the Wi-Fi icon from the dashboard. Select the Offline tile. Select Done.
METAL X PRINTER USER GUIDE NETWORK REQUIREMENTS Markforged devices communicate on the 2.4GHz Wi-Fi band. For assistance with setting up your network, contact your internal IT team. DHCP Markforged products support DHCP only. Static IP functionality is not supported. PORTS/HOSTNAMES...
METAL X PRINTER USER GUIDE SHUTDOWN PROCEDURE We recommend that you keep your Metal X printer powered on at all times. If it becomes necessary to power off your printer, follow the instructions below: Unload metal and release filament. For more information, see the relevant sections of this User Guide.
UPDATE FIRMWARE VIA USB Your Metal X printer can be updated via USB. You will need a different USB thumb drive than the one that came with your printer. The USB drive should be FAT32-formatted, and the update will need to be placed in the root folder of the drive.
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UPDATE FIRMWARE VIA CLOUD UPDATE Your Metal X printer can be updated via Wi-Fi or Ethernet. Before beginning, make sure your printer is connected to a wired or wireless network. The process should take 5-10 minutes. For more information, see Connecting Your Printer.
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METAL X PRINTER USER GUIDE Press the Cloud Update tile if it is available. The update will take a few minutes to install, after which your printer will restart. Do not turn your printer off during the update process. Note: An update is available if the Cloud Update tile is blue. If the icon is gray, your system is either up-to-date or not connected to the Internet.
METAL X PRINTER USER GUIDE LEVELING THE PRINT BED Supplies ● 2.5mm hex key from accessory kit For optimal print quality the print bed must be properly leveled. Afterward the bed should remain level under normal printer use, and you should not need to run the leveling utility as part of routine maintenance. However, the utility must be run during initial printer installation and any time the machine is moved.
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Note: If your nozzle accumulates some residue during the heating process, you do not need to remove it. The print head will pass through the wiping station during this utility. If the Metal X is newly installed and the bed has never been leveled, press Reset. Otherwise, press Skip...
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METAL X PRINTER USER GUIDE Using the 2.5mm hex key, turn all three bed leveling screws clockwise until tight, and then counterclockwise (loosen) two full turns to their midpoint height. To continue, press Done. The printer will now scan its bed at 16 different points.
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METAL X PRINTER USER GUIDE Follow the same adjustment instructions for the left and back bed leveling screws. When the screws are in the correct positions, press Next. The printer will complete a final reading to verify that the bed is fully level. When the check is 100%...
● Brush from accessory kit Using the brush from the Metal X accessory kit, brush all metal and support debris from the print bed. Note: Keeping the print bed channels clean allows for a quality vacuum seal between the print bed and the print sheet.
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METAL X PRINTER USER GUIDE Apply the sheet to cover the full vacuum grid and press Next. Avoid touching the hot print bed. Make sure that the sheet is properly aligned and use the locating features to center it on the bed.
METAL X PRINTER USER GUIDE When the vacuum is engaged, press Done. The printer will confirm that the vacuum seal is on with the Vacuum toggle highlighted green. TURN OFF VACUUM SEAL The vacuum seal can be disabled by toggling the Vacuum slider on your printer’s dashboard. When the slider...
With your Metal X, you can use the Metered Load routine to tell the printer how much material you are starting with. From there, the printer will keep track of the rest and can even warn you when your print may require more filament than you have loaded.
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METAL X PRINTER USER GUIDE Manually move your print head to the center of the printing area, then remove the print head cover by sliding it up, forward, and off the mounting screws. Note: Always take extra care when working near the print head. Hold the print head from the top and do not touch the nozzles, fan, or sensors.
METAL X PRINTER USER GUIDE Select Load Metal to begin the metal-loading routine. Select Metered Load. Select the type of metal material that you are loading. (Example images in this section use 17-4 stainless steel; metal material availability is subject to change.) Indicate whether you are loading a full or partial spool.
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METAL X PRINTER USER GUIDE ● Weigh the spool of material in an upright position and note the weight in grams. Note: The printer will automatically subtract the weight of the plastic spool to obtain the weight of the remaining material itself.
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METAL X PRINTER USER GUIDE Mount the spool on the spool holder as shown and press Next. Close the door and wait for the spools to warm up. You can skip this step if they have already been in the chamber for more than five minutes.
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METAL X PRINTER USER GUIDE Retrieve the brush pan from your accessory kit and position it under the print head. This will prevent material from being extruded onto the bed during the next step. Then press Next. Remove any material expelled from the print head, then press Next.
METAL X PRINTER USER GUIDE Feed the material into the frontmost inlet on the print head, marked “M,” until the extruder is loaded and the material is drawn into the print head. When the filament has extruded onto the brush pan for five seconds, press Stop.
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METAL X PRINTER USER GUIDE Select the menu icon from the dashboard. Select Materials from the menu options. Select Load Metal to begin the metal-loading routine.
METAL X PRINTER USER GUIDE Select Quick Load. Select the type of metal material that you are loading.
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METAL X PRINTER USER GUIDE Mount the spool on the spool holder as shown and press Next. Close the door and wait for the spools to warm up. You can skip this step if they have already been in the chamber for more than five minutes.
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METAL X PRINTER USER GUIDE Retrieve the brush pan from your accessory kit and position it under the print head. This will prevent material from being extruded onto the bed during the next step. Then press Next.
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METAL X PRINTER USER GUIDE Remove any material expelled from the print head, then press Next. Feed the material into the frontmost inlet on the print head (marked “M”) until the extruder begins to draw material through the print head. When the filament begins to extrude from the nozzle, press Stop. Press...
With your Metal X, you can use the Metered Load routine to tell the printer how much material you are starting with. From there, the printer will keep track of the rest and can even warn you when your print may require more release filament than you have loaded.
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METAL X PRINTER USER GUIDE Select the menu icon from the dashboard. Select Materials from the menu options. Select Load Release to begin the utility.
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METAL X PRINTER USER GUIDE After the nozzle heats up, select Start, then Metered Load on the printer’s touchscreen. Select the type of spool that you are loading. Note: Only select Full Spool if you are loading a new 200cc spool of material. For any other options, please select Partial Spool.
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METAL X PRINTER USER GUIDE ● Press Next. Mount the spool on the spool holder as shown and press Next.
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METAL X PRINTER USER GUIDE Retrieve the brush pan from your accessory kit and hold it under the print head. This will prevent material from being extruded onto the bed. Then press Next.
METAL X PRINTER USER GUIDE Feed the material into the rear brass inlet until the extruder is loaded. When the release material extrudes from the nozzle for a few seconds, press Stop. Press Stop to exit the utility or press...
METAL X PRINTER USER GUIDE Select Materials from the menu options. Select Load Release to begin the utility. Select Quick Load.
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METAL X PRINTER USER GUIDE Mount the spool on the spool holder as shown and press Next.
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METAL X PRINTER USER GUIDE Retrieve the brush pan from your accessory kit and position it under the print head. This will prevent material from being extruded onto the bed. Then press Next.
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METAL X PRINTER USER GUIDE Feed the material into the rear brass inlet until the extruder is loaded. When the release material extrudes from the nozzle for a few seconds, press Stop. Press Stop to exit the utility or press...
METAL X PRINTER USER GUIDE UNLOADING METAL FILAMENT Note: See Safety Notes for additional instructions. Manually move your print head to the center of the printing area, then remove the print head cover by sliding it up, forward, and off the locating features. ...
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METAL X PRINTER USER GUIDE Select Unload Metal to begin the routine. Allow the printer to heat its nozzles completely, then select Start. Allow a few seconds for the printer to expel used filament and select Stop. You should be able to gently pull the filament out from the top of the print head.
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METAL X PRINTER USER GUIDE Press Cool Down to cool the print head, or Next if you wish to load a new spool of metal material. Note: f you cannot pull the metal filament out of the print head, press Retry and continue from step 5.
METAL X PRINTER USER GUIDE UNLOADING RELEASE FILAMENT Manually move your print head to the center of the printing area, then remove the print head cover by sliding it up, forward, and off the locating features. Note: Always take extra care when working near the print head. Hold the print head from the top and do not touch the nozzles, fan, or sensors.
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METAL X PRINTER USER GUIDE Allow the release nozzle to heat fully and select Start. Allow a few seconds for the printer to expel used filament, then select Stop. You should be able to gently pull the filament out from the top of the print head.
HUMIDITY Unlike Markforged plastic material, Markforged metal filament isn’t particularly sensitive to environmental humidity. However, you should avoid operating your printer or storing your print material in extreme conditions. Consult the Metal X System Facilities Guide for printer environmental requirements.
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STORAGE INSIDE PRINTER The upper chamber of the Metal X is warmed to make for more flexible, less brittle material. A spool can be safely stored in the upper chamber of an idle printer; leaving the spool on the spindle within the printer’s upper chamber will not cause damage to the material.
Sinter-1. The Metal X is able to print parts larger than the setter plate of the Sinter-1. However, a printed part, including its raft, must fit entirely on the setter plate when sintering. For very large parts, Eiger offers an External Sintering setting.
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METAL X PRINTER USER GUIDE You can inspect and edit layers in the Internal View. When you are finished examining the layers, click the Print button at the bottom right corner of the screen. Move the part to the desired position on the print bed. ...
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METAL X PRINTER USER GUIDE PRINT TO ONLINE, BUSY PRINTER Select a printer from the Select Printer drop-down menu, listed under Busy. Press the Print button. Verify the print details and address any material warnings listed in the pop-up window.
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METAL X PRINTER USER GUIDE PRINT TO OFFLINE PRINTER Select Export Build from the drop-down menu in the Printing Settings panel at the right side of the screen. Press the Export Build button. Save the file that downloads to a FAT32-formatted USB drive and plug the USB drive into your printer.
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METAL X PRINTER USER GUIDE Select Storage and then Print From Storage from the menu options. Select the part file on the screen to initiate the print.
SAFELY REMOVING METAL PARTS METAL PART REMOVAL Once a part has finished printing on the Metal X, the print bed will begin cooling automatically. The cooldown cycle should be thought of as a regular part of the print process. You will receive an email notification when the print bed is completely cooled. Alternatively, you can select...
METAL X PRINTER USER GUIDE CLEARING METAL MATERIAL JAMS Supplies ● Tweezers ● Anti-Seize ● Wire brush (included in accessory kit) ● Nozzle wrench (included in accessory kit) ● Purge rod (included in accessory kit) ● 2mm hex key ●...
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METAL X PRINTER USER GUIDE Follow the instructions in the Loading Metal Filament section to reload the material. From the main (pause) screen, press Resume to resume the paused print job. If reloading print material does not resolve the jam, proceed to the next section: clearing the material pathway using the purge rod. ...
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METAL X PRINTER USER GUIDE From the main screen, press Resume to resume the paused print job. If using the purge rod effectively clears the material jam, allow the print to complete, then replace the lower feed tube (see below). If using the purge rod does not resolve the jam, proceed to the next step and install a replacement nozzle. ...
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METAL X PRINTER USER GUIDE If replacing the nozzle effectively resolves the jam, complete the print as usual, then replace the lower feed tube (see below) and discard your old nozzle. If replacing the nozzle does not resolve the jam, immediately replace the lower feed tube in the print head. This will cancel your unfinished print. At this point, you have the option of reinstalling your original metal nozzle...
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METAL X PRINTER USER GUIDE While the metal nozzle is hot, use the torque wrench to carefully remove it from the print head. Set the old nozzle aside, taking care not to touch the hot nozzle with your bare hands.
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Run the Replace Nozzles utility, following instructions in the Replacing the Metal Nozzle section. You may now reprint your part from Eiger. If the material jam persists after completing this troubleshooting workflow, contact Markforged Support.
METAL X PRINTER USER GUIDE PRINT HEAD OBSTRUCTION The Head Obstruction firmware error displays when the metal nozzle movement does not correspond to the motion commands. This can be caused by an obstruction between the metal nozzle and the part. In order to avoid this error, please make sure to do the following: ●...
METAL X PRINTER USER GUIDE CLEANING YOUR METAL X PRINTER Do not use any cleaning fluids on your Metal X printer unless specifically directed in this document. Be careful of hot surfaces and components when cleaning in the build chamber.
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METAL X PRINTER USER GUIDE material from the nozzles. We likewise encourage you to clean the nozzles with a brass brush when loading material. Note that some material buildup on the side of the nozzle is normal during the first few layers of a print (i.e. the raft).
(see image below). If an older nozzle with a dimple on each face of the hex feature is currently installed in your printer, you should replace it as soon as possible. Future enhancements to the Metal X and to Eiger will only function properly with the new nozzle installed. Supplies ●...
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METAL X PRINTER USER GUIDE Select Utilities from the menu options. Select Maintenance from the menu options. Select Replace Nozzles to begin the nozzle-replacement routine.
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METAL X PRINTER USER GUIDE Both nozzles will begin to heat. Press Start when the nozzles are 100% heated. Select Metal as the type of nozzle you are replacing. Select Unload to retract the metal material from the print head. Doing so will ensure that excess material...
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METAL X PRINTER USER GUIDE Clear excess material from the nozzle using tweezers. Keep in mind that both nozzles are quite hot.
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METAL X PRINTER USER GUIDE Using the included nozzle wrench, unscrew the metal nozzle. Note that the metal nozzle is the one closest to the front of the printer. When the nozzle is completely removed, select Next.
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METAL X PRINTER USER GUIDE Check your replacement metal nozzle to ensure that you are inserting the correct type of nozzle. The most up-to-date metal nozzle has a vertical groove on each of the six sides of the hex feature, while the...
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METAL X PRINTER USER GUIDE Prepare the replacement metal nozzle by applying Anti-Seize to its threads, then press Next.
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METAL X PRINTER USER GUIDE For your safety, we recommend that you select Cool Head to cool the print head before installing the replacement nozzle. If you select Skip Cooling, skip to step 14. Allow the print head to cool entirely, then select Next.
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METAL X PRINTER USER GUIDE Allow the metal nozzle to heat fully. When the nozzle is 100% heated, select Next. Tighten the nozzle with the nozzle wrench until the wrench clicks. Position the brush pan under the print head now to catch any extruded metal material, then select Reload.
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METAL X PRINTER USER GUIDE When the process is complete and the metal filament successfully reloaded and extruded, select Done to exit the nozzle replacement utility.
METAL X PRINTER USER GUIDE REPLACING THE RELEASE NOZZLE Supplies ● Nozzle wrench (included in accessory kit) ● Brush pan (included in accessory kit) ● Anti-Seize ● Tweezers (recommended) Select the menu icon from the dashboard. Select Utilities. Select Maintenance.
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METAL X PRINTER USER GUIDE Select Replace Nozzles to begin the nozzle-replacement routine. Both nozzles will begin to heat. Press Start when the nozzles are 100% heated. Select Release as the type of nozzle you are replacing.
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METAL X PRINTER USER GUIDE Select Unload to unload the release material from the print head. Doing so will ensure that excess material does not enter the threads and nozzle channel. Clear excess material from the nozzle using tweezers. Keep in mind that both nozzles are quite hot.
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METAL X PRINTER USER GUIDE Unscrew the release nozzle using the included nozzle wrench. Note that the release nozzle is the one closest to the rear of the print head, furthest from you. When the nozzle is completely removed, select Next.
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METAL X PRINTER USER GUIDE Check your replacement release nozzle to ensure that you are inserting the correct type of nozzle. The release nozzle has three dimples on alternating sides of the hex feature, while the metal nozzle has a...
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METAL X PRINTER USER GUIDE Prepare the replacement release nozzle by applying Anti-Seize to its threads and press Next.
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METAL X PRINTER USER GUIDE For your safety, we recommend that you select Cool Head to cool the print head before installing the replacement nozzle. If you select Skip Cooling, skip to step 14. Allow the print head to cool entirely, then select Next.
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METAL X PRINTER USER GUIDE Allow the release nozzle to heat fully. When the nozzle heats to 100%, select Next. Tighten the nozzle with the nozzle wrench until the wrench clicks. Position the brush pan under the print head now to catch any extruded release material, then select Reload.
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METAL X PRINTER USER GUIDE When the process is complete and the filament has been successfully reloaded and extruded, select Done to exit the nozzle replacement utility.
METAL X PRINTER USER GUIDE REPLACING WIPING STATION BRUSHES Supplies ● 2mm hex key The wiping station brushes wear down asymmetrically, with the bristles closest to the print head wearing most quickly. When a brush is half-worn, it should be turned around in its bracket to make use of the remaining bristles.
METAL X PRINTER USER GUIDE ADJUSTING BELT TENSION Supplies ● 3mm hex key ● Tuning device or mobile device equipped with tuning app (see below) The print head on your printer is moved using a system of motors, pulleys, and belts. For optimal operation, it is important that belt tension is maintained at the correct level.
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METAL X PRINTER USER GUIDE Place the microphone close to, but not touching, the belt opposite the print head. Pluck the center of the belt as if it were a guitar string. Using a 3mm hex key, adjust the belt tensioner until a frequency of 82-84Hz is read by the app.
METAL X PRINTER USER GUIDE ADJUSTING RELEASE NOZZLE XY OFFSET Most users will only need to adjust their XY Offset during initial setup and in the rare event of installing a new print head. In unusual cases where the metal and release nozzles on the print head may become misaligned, the XY Offset utility will print a test part that can be used to identify offset issues.
METAL X PRINTER USER GUIDE CALIBRATING STEPPER ENCODERS The Stepper Motor Calibration utility should be run whenever you change the belt tension, or as a troubleshooting step when you experience repeated dislocations. The utility must also be run in the unlikely event of a pulley or motherboard replacement.
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METAL X PRINTER USER GUIDE Select Calibrate Encoders to begin the routine. Ensure that there is nothing touching the print head before selecting Next. Allow the printer to calibrate its encoders for a few minutes. When the calibration is completed, select Done to exit the utility.
● The Metal X has moving parts that can cause damage or injury. Do not place items beneath the print bed as they can get pinched or be crushed. Select the menu icon from the dashboard.
Nozzle slider to the Idle position. PRINT BED HEIGHT The Metal X print bed cannot be moved in any direction by hand; doing so requires the use of the Manual Control system, which moves at a slow pace to ensure your safety.
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METAL X PRINTER USER GUIDE To lower the print bed, press and hold the Lower Bed button. The print bed will lower slowly as long as you hold down the button, or until it reaches its minimum height. To raise the print bed to its full height, press Home Bed.
METAL X PRINTER USER GUIDE EXTRUSION FLOW CHECK Warning: The nozzles and extruded material will become hot during this test. Be careful not to touch the nozzle or extruded material with your bare hands. Use the included tweezers and brush pan to handle the material.
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METAL X PRINTER USER GUIDE Select Maintenance from the menu options. Select Extrusion Flow Check to begin the utility. Allow the printer to prepare for the Calibration Extrude Test. When it reaches 100%, press Start.
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Otherwise, press Reprime. Allow the printer to run the Calibration Extrude Test. This will take over 30 seconds and extrude material. Once the calibration extrude test is 100% complete, select Done. Download your printer logs and contact Markforged Support.
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METAL X PRINTER USER GUIDE EXTRUSION FLOW CHECK FOR RELEASE MATERIAL Select the menu icon from the dashboard. Select Utilities from the menu options. Select Maintenance from the menu options.
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METAL X PRINTER USER GUIDE Select Extrusion Flow Check to begin the utility. Allow the printer to prepare for the Calibration Extrude Test. When it reaches 100%, press Start. Select Release as the nozzle that will be tested and place a brush pan underneath the print head. This...
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Allow the printer to run the Calibration Extrude Test. Release filament extrudes very slowly; this test will take a few minutes to complete. Once the calibration extrude test is 100% complete, select Done. Download your printer logs and contact Markforged Support.
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