Troubleshooting Guide - Shark Lift-Away NV800C Series Instructions Manual

TROUBLESHOOTING
GUIDE
WARNING: To reduce the risk of shock and unintended operation, turn
power off and unplug unit before servicing.
Vacuum is not picking up debris. No suction or light suction.
(Refer to Maintenance section for more information.)
•
Check filters to see if they need cleaning. Follow instructions for rinsing and drying the filters
before reinserting in the vacuum.
•
Dust cup may be full; empty dust cup.
•
Check hose, hose connections, nozzle, and accessories for blockages; clear blockages if required.
•
Remove any string, carpet fibers, or hair that may be wrapped around the brushrolls.
Vacuum lifts area rugs.
•
Turn off unit to disengage the brushrolls. Move switch to Hard Floor setting to turn on the
slow brushrolls, which is optimal for bare floors and area rugs.
•
Suction is powerful. Take care when vacuuming area rugs or rugs with delicately sewn edges.
Brushroll/Soft Roller does not spin.
•
If Brushroll Indicator Light on the floor nozzle turns red, the brushroll and/or Soft Roller have
stopped spinning. Immediately turn off and unplug vacuum. Disconnect the nozzle and
remove blockage, then reconnect and turn vacuum back on.
•
With the power on, recline the handle, which will automatically turn on the brushrolls.
Vacuum turns off on its own or Brushroll Indicator Light flashes red.
•
This vacuum is equipped with a motor-protective thermostat. If your vacuum overheats, the
thermostat will automatically turn the suction motor off. Perform the following steps to restart
the thermostat:
1. Turn vacuum off and unplug it.
2. Empty dust cup and clean filters (see Maintenance section).
3. Check for blockages in hose, accessories, and inlet openings.
4. Allow unit to cool for a minimum of 45 minutes.
5. Plug in vacuum and turn it on.
•
If hose is not fully connected to the pod, it can cause a poor electrical connection and the
hose can come loose, turning the vacuum off.
1. Turn vacuum off and unplug it.
2. Empty dust cup and clean filters.
3. Check for blockages in hose, accessories, and inlet openings.
4. Remove cord from cord hook so hose latch can be seen and engaged.
5. Ensure you hear an audible click at all connection points:
a. Where hose meets back of pod (may require additional force; pull on hose to ensure
latch is fully engaged)
b. Where wand plugs into floor nozzle
c. Where handle plugs into wand
6. Plug in vacuum and turn it on.
Note: If vacuum still does not start, contact Customer Service at 1-800-798-7398.
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1-800-798-7398