Troubleshooting - Philips HTS3531/55 User Manual

9

Troubleshooting

Warning
•
Risk of electric shock. Never remove the casing
of the product.
To keep the warranty valid, never try to repair the
product yourself.
If you have problems using this product, check the
following points before you request service. If you
still have a problem, register your product and get
support at www.philips.com/welcome.
Main unit
The buttons on the home theater do not work.
•
Disconnect the home theater from the
power supply for a few minutes, then
reconnect.
Picture
No picture.
•
Make sure that the TV is switched to the
correct source for the home theater.
No picture on a TV connected through HDMI.
•
Make sure that the HDMI cable is not faulty. If
it is faulty, replace it with a new cable.
•
If this happens when you change the HDMI
video resolution, switch to its default mode:
1) Press . 2) Press . 3) Press ZOOM.
•
Wait for 10 seconds for auto recovery, or
change the HDMI video setting (see 'Picture
resolution' on page 16).
Disc does not play high-definition video.
•
Make sure that the disc contains high-
definition video.
•
Make sure that the TV supports high-
definition video.
•
Use an HDMI cable to connect to the TV.
Sound
No sound from home theater speakers.
•
Connect the audio cable from your home
theater to your TV or other devices (see
'Connect audio from TV and other devices'
on page 9).
•
Set up the audio for the connected device
(see 'Set up audio for connected devices' on
page 9).
•
Reset your home theater to its factory
settings (see 'Apply factory settings' on page
18), then switch it off and switch on again.
•
On your home theater, press SOURCE
repeatedly to select the correct audio input.
Distorted sound or echo.
•
If you play audio from the TV through the
home theater, make sure that the TV is muted.
Audio and video are not synchronized.
• 1) Press and hold AUDIO SYNC. 2) Press
+/- within five seconds to synchronize the
audio with the video.
Play
Cannot play a disc.
•
Clean the disc.
•
Make sure that the home theater supports
the type of disc (see 'Media formats' on page 19).
•
Make sure that the home theater supports
the region code of the disc (see 'Region
codes' on page 19).
•
If the disc is a DVD±RW or DVD±R disc,
make sure that it is finalized.
Cannot play a DivX file.
•
Make sure that the DivX file is encoded
according to the 'Home Theater Profile' with
the DivX encoder.
•
Make sure that the DivX file is complete.
DivX subtitles do not display correctly.
•
Make sure that the subtitle file name is the
same as the movie file name (see 'Subtitles'
on page 12).
•
Select the correct character set: 1) Press
SETUP. 2) Select [Preference Setup] >
[DivX Subtitle]. 3) Select the supported
character set. 4) Press OK.
Cannot read the contents of a USB storage device.
•
Make sure that the format of the USB storage
device is compatible with the home theater.
•
Make sure that the file system on the USB
storage device is supported by the home theater.
'No entry' or 'x' sign appears on the TV.
•
The operation is not possible.
EasyLink does not work.
•
Make sure that the home theater is
connected to a Philips brand EasyLink TV, and
the EasyLink option is on (see 'EasyLink' on
page 14).
When you switch on the TV, the home theater
automatically switches on.
•
This behavior is normal when you are using
Philips EasyLink (HDMI-CEC). To make the
home theater work independently, switch off
EasyLink.
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