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Before Calling Service
Please make these simple checks before calling service.These tips may save you time and money since charges for television installation and
adjustments of customer controls are not covered under your warranty.
Symptoms
"Ghost" or double images
No power
No picture
Good picture but no sound
Good sound but poor color
or no picture
Poor picture
Snowish picture and noise
Horizontal dotted line
One white line across the
screen
Television not responding to
remote control
GUIDE Plus+
If your problem is not solved
Turn your TV off and then on again once.
Never attempt to repair a defective TV yourself.
Check with your dealer or call a TV technician.
Items to Check and Actions to follow
•
This may be caused by obstruction to the antenna due to high rise buildings or hills.
Using a highly directional antenna may improve the picture.
•
Check that the television's AC power cord is plugged into the mains socket.
•
Unplug the television, wait for 60 seconds.
Then re-insert plug into the mains socket and turn on the television again.
•
Check antenna connections at the rear of the television to see if it is properly connected to the
television input terminal. Is it properly secured to the appropriate antenna plug on the TV?
•
Possible broadcast station trouble. Try another channel.
•
Adjust the contrast and brightness settings.
•
Check the Closed Captions control. Some TEXT modes could block the screen.
•
Increase the VOLUME.
Check that the television is not muted, press the ¬ button on the remote control.
•
•
When no signal is detected, the television automatically switches off the sound.
This is proper operation and does not indicate a malfunction.
•
Check the transmission system's sound settings of this set.
•
Check if your speaker configuration corresponds with the selections made in the Speakers Setting, p. 21.
•
No sound from the rear speakers or the center speakers? Select an appropriate Sound mode, according
to the broadcasted sound signal or adjust the volume (see Sound Modes, p. 15)
•
Adjust the contrast and brightness setting.
•
Check the transmission system's color settings of this set.
•
Sometimes, poor picture quality occurs when having activated an S-VHS camera or camcorder
connected to the right side of of your TV and another peripheral is connected to AV1 or AV2 at the
same time. In this case, switch off one of the other peripherals.
•
Check the antenna connection.
•
This may be caused by electrical interference (e.g. hairdryer, nearby neon lights, etc.)
•
Turn off the equipment.
•
Turn off the television immediately and consult a qualified service personnel.
•
Check whether the batteries are working. Replace if necessary.
•
Clean the remote control sensor lens on the television.
•
Operating range between television and the remote control should not be more than 240".
•
You can still use the M button and the -/+ buttons at the top of your TV.
•
Press the TV button to be sure your remote control is in the TV mode.
•
No information: - maybe your antenna or cable signal is too weak
- did you enter your correct local ZIP code number (for owners in the USA) or
POSTAL CODE (for Canadian owners)
- try another download of program information during the night.
•
No updating of information: you have to keep the mains plug inserted.
Telephone number Philips Customer Care Centre
800-531-0039
Before calling Service
43
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