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9 Troubleshooting
This section describes commonly encountered issues
and accompanying solutions.
General TV issues
The TV does not switch on:
•
Disconnect the power cable from the power
outlet. Wait for one minute then reconnect it.
•
Check that the power cable is securely
connected.
The remote control is not working properly:
•
Check that the remote control batteries
are correctly inserted according to the +/-
orientation.
•
Replace the remote control batteries if they are
flat or weak.
•
Clean the remote control and TV sensor lens.
The standby light on the TV blinks red:
•
Disconnect the power cable from the power
outlet. Wait until the TV cools down before
reconnecting the power cable. If the blinking
reoccurs, contact Philips Consumer Care.
You forgot the code to unlock the TV lock feature
•
Enter '8888'.
When turning the TV on/off/to standby, you hear a
creaking sound from the TV chassis:
•
No action is required. The creaking sound is
normal expansion and contraction of the TV as it
cools down and warms up. This does not impact
performance.
Cannot remove 'e-sticker' banner displayed on the TV.
•
To remove the logos and images, set the location
of your TV to home.
1. Press .
2. Select [Setup] > [TV settings] > [Preferences] >
[Location].
3. Select [Home] and press OK.
TV channel issues
Previously installed channels do not appear in
the channel list:
•
Check that the correct channel list is
selected.
Picture issues
The TV is on, but there is no picture:
•
Check that the antenna is properly
connected to the TV.
•
Check that the correct device is selected
as the TV source.
There is sound but no picture:
•
Check that the picture settings are
correctly set.
There is poor TV reception from an antenna
connection:
•
Check that the antenna is properly
connected to the TV.
•
Loudspeakers, unearthed audio devices,
neon lights, high buildings and other large
objects can influence reception quality.
If possible, try to improve the reception
quality by changing the antenna direction
or moving devices away from the TV.
•
If reception on only one channel is poor,
fine tune this channel.
There is poor picture quality from connected
devices:
•
Check that the devices are connected
properly.
•
Check that the picture settings are
correctly set.
The TV did not save your picture settings:
•
Check that the TV location is set to the
home setting. This mode offers you the
flexibility to change and save settings.
The picture does not fit the screen; it is too
big or too small:
•
Try using a different picture format.
The picture position is incorrect:
•
Picture signals from some devices may
not fit the screen correctly. Check the
signal output of the device.
EN
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