Toshiba iES16 Brochure page 4

Toshiba Voice Mail Applications
Integrated Voice Mail
Voice processing applications help you improve customer service
by providing callers with instant attention, responsiveness, and
access to information.
Capabilities:
Simplify voice mailbox operation through a Toshiba IP or

digital telephone with LCD display and soft keys
 Record calls directly into your voice mailbox with a single
button on your telephone
Unifi ed Messaging manages voice, fax, and e-mail messages

from your PC or telephone
 Fax Integration, Text-To-Speech, Speech Recognition, and
Interactive Voice Response applications enable you to add
advanced options as needed
 Communicate effectively both in and out of the offi ce with
other employees and customers 24 hours-a-day, 365 days-
a-year
Toshiba's LVMU and iES16 models seamlessly integrate your
voice message processing on a single printed circuit card
inside your Strata CIX system—with no need for external
connections, standard telephone ports, or separate power
backup systems.
Strata Messaging
Voice Mail, Unifi ed Messaging, Follow-me, Call Recording,
and LCD display and soft key integration applications run on
a Linux ® operating system-based unifi ed communications
appliance that connects via SIP to Strata CIX.
THE POWER TO DO MORE
Media Application Server
Toshiba's Media Application Server supports voice processing
and all value-added applications integrated within one platform
that connects to the Strata CIX via Ethernet.
Applications:
Auto Attendant

Voice Mail

Automated Speech Recognition

Text-To-Speech

 Unifi ed Messaging
 Fax Integration
 Interactive Voice Response
 Automatic Call Distribution (ACD)
ACD Reporting

Toshiba-approved 3rd party Computer Telephony Integration

(CTI) and CRM applications
 Strata Call Manager Unifi ed Communications
 FeatureFlex ® adaptability tools
 Network eManager ® browser-based system administration
My Phone Manager browser-based personal telephone
 ®
administrator