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Troubleshooting
Before calling a service technician, please check the following table for a possible cause of the problem and
some solutions.
Problem
TV will not turn on
No picture, no sound
No sound, picture OK
Poor sound, picture OK
Poor picture, sound OK
Poor reception of broadcast channels
Cannot receive above channel 13
Black box appears on the screen
Unable to select a certain channel
Multiple images
Poor color or no color
No stereo or SAP sound from a
known MTS broadcast
The remote control does not operate
Solution
• Make sure the power cord is plugged in, then press POWER.
• The remote control batteries may be dead. Replace the batteries.
• Check the antenna/cable connections.
• The sound may be muted. Press VOLUME.
• The station may have broadcast difficulties. Try another channel.
• Check that the SPEAKERS function in AUDIO menu is properly set.
• The station may have broadcast difficulties. Try another channel.
• Check the antenna connections.
• The station may have broadcast difficulties. Try another channel.
• Adjust the PICTURE menu.
• The station may have broadcast difficulties. Try another channel.
• Check the antenna connections.
• If you are using a VCR, make sure the TV/VCR button is set
correctly.
• Make sure TV/CABLE is set to TV mode.
• Captioning may be turned on.
• The channel may be locked out with the BLOCK CHANNEL
feature, or erased with the ADD/ERASE feature.
• The station may have broadcast difficulties. Try another channel.
• Use a highly directional outdoor antenna.
• The station may have broadcast difficulties. Try another channel.
• Adjust the TINT and/or COLOR in the PICTURE menu.
• Make sure the MTS feature is set properly.
• Check if the TV/CABLE/VCR switch is properly set.
• There may be an obstruction between the remote control and the
remote control sensor.
• The remote control batteries may be dead. Replace the batteries.
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