11. Rma Policy - HDTV Supply HDTVDA0101AU1 User Manual

HDTVDA0101AU1 User manual
discretion, either repair or replace with recertified product.
Once you have obtained an RMA number
After obtaining an RMA number from Tonlyware, you must send the product - freight prepaid -
to Tonlyware Technology Co., Ltd. The Tonlyware RMA number must be prominently
displayed on the outside of your package. If you send your product to Tonlyware without the
RMA number prominently displayed on the outside of the package, it will be returned to you
unopened.
Please use a shipping company that can demonstrate proof of delivery. Tonlyware does not
accept responsibility for any lost shipments unless proof of delivery to Tonlyware is provided.
Please note:
Product shipped to Tonlyware must be properly packaged to prevent loss or damage in
transit.
Shipping your RMA to Tonlyware using regular mailing envelopes is not acceptable, as they do
not protect the product from damage during shipping.
Tonlyware will not repair or replace a module that is shipped in such a way that the product is
not properly protected.
Tonlyware will not accept any product that has been damaged as a result of accident, abuse,
misuse, natural or personal disaster, or any unauthorized disassemble, repair or modification.
HDTV Supply, Inc.
Contact: support@hdtvsupply.com 10