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Troubleshooting
1. Audio coming from one side only
a. The earphones may have lost their true wireless pairing. To re-establish their
connection to each other, do the following:
i.
ii. Press "R" 5 times while in the case, it will begin to pulse red
iii. Press "L" 5 times while in the case, it will begin to pulse red
iv. Both "L" and "R" will glow purple to indicate they are linked to each other
2. Earphones not turning off when put in the case
a. The case may be out of battery, when this happens the earphones don't get a
signal to turn them off. To turn them off manually, press and hold both of them for
3 seconds while not playing music nor on a call OR plug the case into a charger.
3. Microphone picking up noise from my environment
a. Ensure the earphones are in your ear the correct way: when placed in your ear,
the logo should be upright and the bulky portion should be facing towards the
back of your ears.
4. Connection seems unstable between my phone and the earphones
a. Make sure your phone is closest to the primary earphone. To find out which
earphone is primary, check your Bluetooth pairing history and look at which of the
two is showing "Connected".
b. To connect the other earphone as the primary, place them back in the case and
take out the desired earphone first--several seconds before taking out the other.
c. In very open environments with no reflections (walls/buildings/ceilings) the
wireless connection is very sensitive to dropping out. Combine this with a
congested interference environment and all Bluetooth devices can struggle,
especially during phone calls.
5. Audio dropping out between left and right
a. Re-establish the True Wireless pairing between "L" and "R".
i.
ii.
iii.
iv.
Place both "L" and "R" into the case
NOTE: Doing this also factory resets the T5 True Wireless, please
remove them from your device's pairing history and re-pair them to your
device.
Place both "L" and "R" into the case
Press "R" 5 times while in the case, it will begin to pulse red
Press "L" 5 times while in the case, it will begin to pulse red
Both "L" and "R" will glow purple to indicate they are linked to each other
NOTE: Doing this also factory resets the T5 True Wireless, please
remove them from your device's pairing history and re-pair them to your
device.
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