Manufacturer's Warranty - Navkom ARX-manager User Manual

manager

5. MANUFACTURER'S WARRANTY

WARRANTY CONDITIONS:
The warranty period is 24 months from the day of handover
of the product to the final customer. With this statement, the
manufacturer of the product, NAVKOM d.o.o., guarantees that in
the warranty period the ARX-manager (hereinafter: the product)
will operate faultlessly and that the materials it is made of are
faultless and undamaged.If the customer finds a fault in the
functioning of the product, they can enforce the rights under
the warranty on the seller or the manufacturer, who shall issue
a claim receipt. The manufacturer undertakes that in the event
of a justified complaint they shall eliminate the malfunction no
later than 45 days after the day of complaint. If the malfunction is
impossible to repair, the customer will receive a new product from
the seller or the manufacturer no later than 45 days after the day
of complaint.
NOTES CONCERNING THE WARRANTY ENFORCEMENT:
The customer assumes all risks and expenses incurred during the
transport of the product to the licensed seller or the licensed
service. The warranty is only valid if the warranty certificate is
completely filled in by Navkom d.o.o. or a licensed seller of the
product or if the circumstances of the purchase are satisfactorily
evidenced from other documents. Therefore, please ensure
that your name, the name of the seller, the serial number of the
product, the year, month and day of the purchase are written in full
in the original pro forma invoice or invoice; or see to it that your
purchase receipt showing the name of the seller, the date of the
purchase and type of product is attached to the original warranty
certificate. Navkom d.o.o. reserves the right to refuse to provide
repairs free of charge where the submitted warranty
certificate is not completely filled in and the above mentioned
document (invoice, bill) is not enclosed, or when the data on the
warranty certificate are not completed or are illegible.
Keep the warranty certificate in a safe place because we cannot
issue a duplicate.
WARRANTY EXTENSION:
In the case that the customer enforced the warranty and the
licensed service found the complaint to be justified, the warranty
period is extended for the time the product was at service. If the
respective product has undergone a major service intervention,
or if the product was replaced, a new warranty is issued to the
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customer for a 24 month period.
THE WARRANTY CANNOT BE ENFORCED IN THE CASE OF:
1. Any defect caused by improper handling of the product (e.g. the
use of the product with the intentions and in a manner not specified
in the instructions for use, handling and maintenance etc.).
2. Any defect caused during repair, adaptation, cleaning or any
other intervention in the product by any other party except the
services licensed by Navkom d.o.o.
3. Any defect caused because of transport, fall, hit etc. after the
purchase of the product.
4. Any defect caused by burning/fire, earthquake, flood, lightning,
other natural disasters, polluted environment and improper
voltage of the electrical supply.
5. Any defect caused by negligent handling or inappropriate
storage of the product (e.g. keeping it at high temperatures or
high humidity, in the vicinity of insecticides, e.g. naphthalene,
or medicines, poisons or chemicals which can cause damage),
inappropriate maintenance etc.
6. When the product which was sent to repair is not accompanied
by the warranty certificate.
7. Any changes of the warranty certificate concerning the year,
month and day of purchase, name of the customer or seller and
serial number.
8. When the warranty certificate is not accompanied by the receipt
for the item(s) purchased (invoice).
LIMITS OF LIABILITY:
Navkom d.o.o. does not either represent or guarantee, explicitly or
implicitly, anything on behalf of the suppliers or in connection with
the contents of written materials. It is in no way liable to warrant
the purchased material or its suitability for certain purpose or
any consequent injury, accidental damage or immediate damage
(including but not limited to the damage or loss of business profits,
the termination of business operations and the loss of business
information), derived from the use or incapability of use of these
printed materials or device. Some countries do not allow limitations
of liability concerningconsequential or accidental damage;
therefore, it is possible that the above mentioned provision does
not apply. In the case that the customer sends the reclaimed
product via mail, it is advised to secure the consignment. The seller
and the manufacturer are not liable for damage caused during
transportation.