Troubleshooting - Napoleon PATIOFLAME Series Manual

16

Troubleshooting

valve turned to high.
EN
Problem
Low heat / Low flame when
Burners burn with yellow
smell of gas.
Burner will not light with the
flame, accompanied by the
igniter, but will light with a
match.
Burner will not stay lit when
control knob is released.
Humming regulator.
Burner output on "high"
setting is too low. (Rumbling
noise and fluttering blue
flame at burner surface.)
www.napoleongrills.com
procedure.
Possible Causes
For propane - improper lighting
For natural gas - undersized supply
line.
Possible spider web or other debris.
Loose electrode wire or switch
terminal wires.
Dead battery / or installed incorrectly.
Knob not being held in long enough.
Improper gap at electrode tip.
Too windy.
thermocouple from being fully
Glass or debris in ignition area of the
Dirty thermocouple or thermocouple
burner preventing
engulfed in flame.
Faulty thermocouple or valve.
connection.
Normal occurrence on hot days.
Supply hose is pinched.
Lack of gas.
tube.
Dirty or clogged orifice.
Spider webs or other matter in venturi
Propane regulator in "low flow" state.
Solution
Ensure lighting procedure is followed carefully. The
valve must be in the off position when the tank valve is
turned on. Turn tank on slowly to
allow pressure to equalize. See lighting
instructions.
Thoroughly clean burner venturi. See general
Pipe must be sized according to installation code.
maintenance instructions.
Replace with heavy duty battery.
wires from the module to the
Check that electrode wire is firmly pushed onto the
terminal on the back of the igniter. Check that the lead
ignition switch (if equipped) are firmly pushed onto
their respective terminals.
The gap can be adjusted by bending the tip in or out.
release
Until a spark is achieved.
Thermocouple must have time to heat up – hold the
knob in for 30 seconds after the burner lights, then
is less windy.
Unit will shut down if winds are greater than 10mph
and that the small hole below the thermocouple is
(16km/h). Either locate to different area or use when it
unobstructed.
Ensure there is no glass or other debris in ignition area,
between the valve and thermocouple. Ensure the
Replace thermocouple and / or valve.
Clean the thermocouple and clean the connection
connection is properly tightened.
This is not a defect. It is caused by internal
performance or safety of the gas heater.
vibrations in the regulator and does not affect the
Humming regulators will not be replaced.
Check gas level in propane cylinder.
Clean out venturi tube.
Reposition supply hose as necessary.
Clean burner orifice.
Ensure lighting procedure is followed carefully. All
valves must be in the off position when the tank valve
is turned on. Turn tank on slowly to allow pressure to
equalize. See lighting instructions.