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Basic Guide
Error Messages
A printer's ink pad is nearing the end of its service life.
Please contact Epson Support.
A printer's ink pad is at the end of its service life. Please
contact Epson Support.
Memory card or external device not recognized.
No dial tone detected. Run Check Fax Connection under
Fax Settings in Setup menu.
Combination of IP address and subnet mask is invalid. See
your documentation.
Recovery Mode
Paper Jams
!
Caution:
Never touch the buttons on the control panel while
your hand is inside the product.
Note:
❏ Cancel the print job if prompted by a message from
the LCD screen or the printer driver.
❏ After you have removed the jammed paper, press the
button indicated in the LCD screen.
Basic Troubleshooting
Solutions
Press x to resume printing. The message will be displayed until
the ink pad is replaced. Contact Epson support to replace ink pads
before the end of their service life. When the ink pads are
saturated, the printer stops and Epson support is required to
continue printing.
Contact Epson support to replace ink pads.
Make sure memory card or external device has been inserted
correctly.
Make sure the phone cable is connected correctly and the phone
line works.
& See "Connecting to a Phone Line" on page 14
If you connected the product to a PBX (Private Branch Exchange)
phone line or Terminal Adapter, turn off the Dial Tone Detection.
Select Fax Settings > Communication > Dial Tone Detection >
Off.
Refer the online Network Guide.
The firmware update has failed. You will need to re-attempt the
firmware update. Ready a USB cable and visit your local Epson
website for further instructions.
Removing jammed paper from
the rear cover
A
Pull out the rear cover and carefully remove the
jammed paper.
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