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TROUBLESHOOTING FOR ACTIVE, MOTION, EASY, ONE AND JAZZ SYSTEMS
Symptom
The desk does not run
The desk stops and
can only run in the
opposite direction
The desk will only
run downwards even
though the desk is not
overloaded
The desk does not run
with full stroke length
upwards. Always stops at
the same position
The desk does not run
at all. No movement is
observed
Not all legs run when
you run the desk
downwards
The desk is in lower
position and will not
run up. You cannot see
whether all legs are
moving
RESET:
A reset cycle should be made with an evenly distributed weight of approx. 45 kg (100 lbs.) applied on the desk.
Perform a reset:
Button PA:
1. Simultaneously pressing the up and down buttons for
minimum of 8 seconds.
2. Press and hold the down button and the desk will slowly
move the lowest point possible.
3. The desk/stand is ready for normal use
www.narbutas.com
Check
Is the main connected to the
control box?
Are all plugs mounted correctly
in the control box and to the leg?
See assembly instruction
Are there any visible damages
on cables, controls, the control
box or legs?
Is the desk in fully extracted
position?
Is there much load on the desk
compared to when the desk
functioned normally?
Defective handset or control
box.
Poor connection.
Mains cable fallen out.
No voltage on the mains cable.
The leg(s) that do not run are
defective or the cable connection
for the leg(s) are not OK
The desk is overloaded
One or more legs are defective
or the cable connection
between leg(s) and control
box is not OK
Button NA:
1. Push both buttons for minimum 7 sec.
2. Drive the columns to lowest level.
3. Ready for use.
Try
Try to connect a lamp or similar
to the main supply to check that
the supply voltage is OK
Check all connections
Damaged parts must be
exchanged – contact Service
When the desk has reached its
upper position it can only run
downwards
Remove some of the load and
try again
Perform RESET
The system has set a new endstop
outwards. Perform RESET to remove
this stop
Check all connections. Check
that there is voltage in the
mains plug. Connect a handset
that you know is OK. If it can
run the handset is defective. If
this does not help the control
box is defective.
Change leg/cable, starting with
the cable
Remove some of the load on
the desk
Remove all motor cables from
the control box. Mount one leg
at a time in channel 1, perform
RESET and hereafter run
a bit upwards. If a leg will not
run upwards after RESET
it is defective.
Try to exchange the motor cable
before exchanging the leg.
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