BenQ VK Series User Manual page 52

The cable connection
is correct, but there is
only sound and no
picture is displayed
The image appears
distorted
The image appears
too 'washed out', or
the darkest areas of
the image appear too
bright
Picture is not clear, or
there is no image
display when viewing
PC input
Remote control does
not function properly
48 Reference
• Check to make sure that the cables are firmly connected to
the terminals on the TV.
• Ensure that the input signal resolution from the source
device (e.g., the PC or TV game console) is supported by
the TV (maximum 1080p for HDMI and Component
Video inputs, and 1360×768 @ 60Hz (VK Series)/
1920×1080 @ 60Hz (SK Series) for PC and DVI inputs). If
the input signal resolution is too high or not supported, the
picture will not be displayed. Lower or select a compatible
signal resolution on the signal source device and try again.
• Ensure the TV's aspect ratio is correctly set to suit the
image source.
• Try a different input source to confirm if the symptom is
still present or whether the source is at fault.
• Lower the
Contrast
• The input source device (e.g. DVD player) brightness level
may be set too high. Reduce its brightness level.
• Reduce the brightness level until the black areas of the
picture appear as black.
• Check the connection of cables.
• The PC video output resolution is not supported by the TV
and cannot be displayed. Refer to
DVI) input signal resolutions" on page 46
appropriate output resolution on PC" on page 46
compatible output resolution on the PC and try again.
• The PC output resolution is set too high. 1360×768 @ 60Hz
(VK Series)/1920×1080 @ 60Hz (SK Series) is the highest
acceptable PC timing.
• If the displayed image appears to be shimmering and
unclear, activate the
to let the TV adjust the picture settings automatically.
• Check for incorrect battery orientation.
• Check for dead batteries.
• Check your distance and angle from the TV.
• Check whether remote control is properly being pointed at
the TV's remote control sensor window.
• Check for any obstacle between the remote control and the
remote control sensor window.
• Check that the remote control sensor window is not under
strong fluorescent lighting. or in direct sunlight.
• Check for any devices (PC or personal digital assistant,
PDA) nearby that transmit infrared signals which may
cause interference to signal transmission between the
remote control and the TV. Turn off the infrared function
of these devices.
setting.
"Supported PC (D-Sub/
function in the
Auto Adjust
and "Setting up
to select a
menu
PC