Troubleshooting Guide; Customer Services; Before Calling For Service; Cover How To Obtain Service - Thermador DOWNDRAFT HDDW 36DS Use And Care Manual

Problem
Nothing works – display is not
illuminated
~
If an or appears in the display
ã
If is not possible to operate the
extractgor hood

Before Calling for Service

If the blower does not operate:
Ensure that the electrical cord is properly connected and the supply circuit is energized.
Make sure that the blower speed control knob is not in the OFF position.
The manufacturer of the extractor hoods accepts no liability for complaints which can be attributed to the design and
layout of the pipework.
How to obtain Service
For authorized service or parts information, call 1-800-735-4328.
We want you to be a satisfied customer. If a situation arises that has not been resolved to your satisfaction, please let us
know.
Write: Customer Support, BSH Home Appliances, Corp. 5551 McFadden Ave., Huntington Beach, CA 92649,
or call: 1-800-735-4328.
Please include the model number, serial number, and date of original purchase/installation.

TROUBLESHOOTING GUIDE

Possible Cause
Control button board has become
disconnected.
Filters saturated
Power failure

CUSTOMER SERVICES

PAGE 10
Remedy
Contact qualified appliance service
technician.
See "Filters and Maintenence" Section.
Disconnect the extractor hood from
the mains electricity supply by pulling
out the plug or switching it off at the
main fuse box.
Wait for approx. 1 minute and then
switch it on again.